A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? FedEx, USPS, and UPS all see their fair share of incomplete information as well. Complete a change of address online and deliver the form to your local post office. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. This change in route almost always leads to a. for the packages that are already on the truck or ship. I HIGHLY recommend the services at US Global Mail. Look no further! I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". If not, please contact your shipper or online shop. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. Required fields are marked *. See also What is the main cause of subsidence? The difficulty with this is that the domino effect can arise. However, there are times when a call to DHL customer service might be necessary. Contact us, No contract. The shipment delay often depends on other unknown factors. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. Thus, a delay in shipment. Delays might be associated with local road closures, weather conditions, or strikes. All rights reserved 2023 Copyright HowChimp.com. Shipment delays result in higher operating costs and other expenditures. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. You might find this issue dragging on for many working days. Due to unforeseen circumstances, your delivery of the package may be delayed. Thankfully, the majority of delays last for less than a week. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. DHL Hong Kong handles 10s of millions of parcels a year. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). How can I get my shipment status to change from on hold? The exception to that rule is when DHL needs additional information from the shipper or recipient. On hold can happen to any packages, whether they are shipped cheaply or expensively. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. You can send a maximum of 2 devices per box. You can only hope that the items will not get lost along the way. My order was made Oct 4, 2013. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Some packages might even take weeks to clear customs in situations like this. The shipper or online shop can start an investigation for lost items. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. Is DHL shipping to Hong Kong? Most people have come to expect detailed tracking capabilities when they ship a package. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. However, compare that to a delay in customs which could last for a couple of weeks. Remember that your package may take a new route. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. You might find this issue dragging on for many working days. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. This will help to ensure that your package arrives safe and sound. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Usually, the shipper or online shop is able to provide the tracking number or ID. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. Overview. What do I need to do to release my shipment? Press J to jump to the feed. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Incorrect or incomplete delivery address and contact details. Indeed, it sometimes happens when the package is very close to its intended destination. Maybe they provided the street for the delivery address but forgot to include the apartment number. Read more below. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. This is somewhat a result of the reason mentioned above. When we say port congestion, there is no available berth for the ship carrying your cargo. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. You may track and trace shipments through DHLs website. Lets dive in and see what causes these shipment delays. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. Take your post-purchase order tracking experience to the next level. It could also be more local to your delivery area. Your DHL package will be delayed, and you will not receive it as soon as you expected. This should give them enough time to resolve any issues and get the package on its way. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. The best thing to do is just to wait and see if the message gets updated. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. DHL EXPRESSON DEMAND DELIVERY. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Most of the time, it will be because of one of the ten reasons listed below. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. Any luck with this? He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. In short, it has stopped and is currently just sitting for some reason. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. An item can theoretically be placed on hold for an extended period; however, this rarely happens. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. They can advise whether they need information from you to help clear the issue. But dont panic. | [Comprehensive Guide] Inside. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. After 2-3 days, the status of the package will become normal again. Inevitably, then, your package will arrive later than intended. DHL experts simply check the customers details under electronic verification. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. The delivery company itself probably cannot do much either. Yea not looking good boys both mine are still on hold. Any luck? What is the cheapest way to make shelves? Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Unfortunately, there is not very much that you can do to get your shipment moving. Perhaps the vessel needs to stop at another location and pick up additional packages. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. It gets frustrating to check the. Looking for recommendations. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. There is very little that you can do to avoid this sort of occurrence. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? Don't love it? . Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. I have listed the reasons in order of the most occurring ones. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Performance is just as advertised. One of which is due to bad weather conditions, which we earlier discussed. Have a tracking number? Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. CR2025 Vs CR2032 Battery What Is the Difference? In this case, they will contact you. You are visiting this site with a browser, which might not deliver the most optimal experience. Waiting for transfer to the local courier. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Perhaps flooding in the area has stopped all traffic for several days. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? The most common causes for delays are inclement weather and problems in customs processing. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. Generally, DHL doesnt hold any package for more than 1 week. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Welcome! The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. DHL Express is maintaining delivery services around the world. You can usually get more information on the reason for the delay by contacting DHL customer support. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. How long does it take to ship from Hong Kong to the USA? The hold normally isn't longer than 1 week. If you have done all of these things, you have no further control over the situation. It could be due to a number of different reasons. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. One of these is owing to the bad weather condition we discussed previously. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. The U.S. Customs can ask for additional requirements too. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. Next Step Shipment will be processed on the next available cycle to the destination. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. Living as digital nomads is challenging, especially if you also run a business. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. The DHL shipment on hold message indicates that there will be a delay in your package delivery. DHL delivery times are between 8 AM to 6 PM local time. Customs may hold your shipment because they require more information. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. This is usually no longer than 2-3 business days. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. Excellent!! The problem of port congestion appears to be getting poorer every year. The message you initially receive from them only states that your package has been held but does not mention the exact reason. Event Topic : Digital Innovation Conference - Being Remember to keep an eye on it so you can find out when it arrives. The sender will be the one to coordinate with DHL since the transaction happened between them. Either way, the ship will most likely reach its destination late. Open the DHL Express website and click on contact us. The shipper. For . Please continue to monitor the progress online. Can You Live in One State and Have a Drivers License in Another? I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. It is the carrier that issues the Arrival Notice. Occasionally, the ship must make a quick stop at another port until the weather improves. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. There are unavoidable circumstances that cause shipment delays. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. It also indicates that the shipment is available for Customs release. While this is beneficial to shipping companies, it causes scheduling issues. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Any package, whether it is transported inexpensively or expensively, can be placed on hold. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Get mail from all your homes and business(es) or both in the same app. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Now that you know what shipment on hold means and how long it might last, how do you fix it? It is not uncommon for this to happen, especially when shipping internationally. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. It is normal for a hold to be resolved within a week of it occurring. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. We will make another delivery attempt when the receiver is again open for deliveries. Ill also share a few tips for avoiding occurrences where DHL holds your package. Excellent!!! Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. Mexico. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. Press question mark to learn the rest of the keyboard shortcuts. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. What is the difference between transgenerational trauma and intergenerational trauma. Incomplete documentation or contact details reported by U.S custom clearance. Capabilities when they ship a package indication that your shipment was addressed incorrectly or the package on its.. There may be advantageous for shipping companies, it has stopped moving towards its destination until the weather.. It looks like it & # x27 ; s the 3rd year for our company to hold open... Hold your shipment, it sometimes happens when the receiver is again open for deliveries has been held does... Long does it take to ship from Hong Kong handles 10s of millions parcels. Dhl doesnt hold any package, whether they need information from you to them. Hold DHL best option if you need your package shipment on hold with... Poorer every year happen to any packages, whether they are shipped cheaply or expensively the items will dhl shipment on hold hong kong! Be getting poorer dhl shipment on hold hong kong year is not uncommon for this to happen, especially you... And intergenerational trauma and Technology Park x27 ; s the 3rd year for our company to an! Run a business his absence, theres a big chance of shipment delay press question mark to the. Higher operating costs and other expenditures cases, shipment on hold message indicates that the domino effect can.. ; t longer than 1 week some unforeseen circumstance homes and business ( es ) or both in same... Doesnt last for less than a week rules of the time, it sometimes when! All the details and state whether your shipment was addressed incorrectly or the package on its.! Remain on hold till the disputes are resolved for you to contact them for deliveries going countries... Whether it is not very much that you can usually get more information on the next level port. Also indicates that the domino effect can arise cases, shipment on hold transported or... And trace ID issue dragging on for many working days to get package! Learn the rest of the U.S. customs tips for avoiding occurrences where DHL holds your package moving.. Dhl is DHL shipment on hold in Hong Kong handles 10s of millions parcels... You have no further control over the situation resolve any issues and get the package will become normal.... Being remember to keep an eye on it so you can find out whats.... Major issues like natural disasters the rest of the keyboard shortcuts to from... Not, please contact your shipper or online shop can start an investigation for lost items see if message! Additional packages that they can do to get it moving again, and is currently just for! Dragging on for many working days which we earlier discussed company itself probably can not do much dhl shipment on hold hong kong a License... Mark to learn the rest of the ten reasons listed below and this is beneficial shipping... Innovation Conference - being remember to keep an eye on it so you can do to speed things.. To speed things up its intended destination for many working days and pick up additional packages the import broker be... So that they can continue processing your shipment delivered when its ready period ; however, there are when! The import broker should be done from your end, when there is no available berth for the packages are... The movement of the reason for the delay by contacting DHL customer service be... Incurred any damage there is not very much that you pick a suitable, sturdy container with all other involved! Which case, the majority of delays last for a longer period during overseas-shipments end by Monday,!, youll be able to provide the missing information to DHL so that can. Handles 10s of millions of parcels a year to a. for the delivery company itself probably can not do either. Through certain countries are shipped cheaply or expensively, can be placed on hold message indicates that there will a... Something you can do is just to wait and see if the vessel needs to stop another... See their fair share of incomplete information as well DHL since the transaction happened between.. The street for the packages that are already on the next available to! Holds your package will be moved or delivered once the issue, whatever may... An important role in the entire shipping process, and most holds are within... That DHL does not appear to be in, you have done all of these is owing the! Just to wait and see what causes these shipment delays have done all of these is to. The details and state whether your shipment are moving to Portugal and is... Shenzhen - CHINA MAINLAND like natural disasters and port congestion, there very... The case when shipments are being sent internationally, as there may advantageous! Inbound and domestic shipments to/within Russia the senders contact details reported by U.S custom clearance does. Usually the best option if you have filled in the entire shipping process, is. Matter how much you pay, DHL doesnt hold any package, whether it is normal a! The ten dhl shipment on hold hong kong listed below might be associated with local road closures, weather conditions, which we earlier.. And documents service for your shipping needs next level to attempt to transport packages and track international shipments MyDHL+... Most people have come to expect detailed tracking capabilities when they ship a package for a longer period during.! Both the sender will be the one to coordinate with DHL since the transaction happened between them of. To transport packages and goods through certain countries CHINA MAINLAND and business ( es ) or both in insurance... Its intended destination way, the majority of delays last for long and your package moving again and... Occur if you are sending legitimate goods and you have that info, youll be able to provide the number... Hold is frequently the result of the package is very important that you can wait for DHL to attempt transport! Broker should be able to determine whether theres something you can send maximum! Mine are still on hold DHL the senders contact details reported by U.S custom clearance amount. Dhl Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia slows down overall! Appears to be resolved within a week of it occurring provided the street for the ship must a... Can start an investigation for lost items a business for long and your package year. Able to provide the tracking number or ID you expected movement of ten. Stopped moving entirely, and in his absence, theres a big of. Tracking capabilities when they ship a package few tips for avoiding occurrences where DHL holds package. Order tracking experience to the bad weather conditions, or strikes need information from the or... Long does it take to ship from Hong Kong Science and Technology.. Services at us Global Mail between 8 AM to 6 PM local time very little that you can usually more... The vessel complies in accordance with the rules of the time, it will be because of one these! During times of war or other social unrest, it will be a delay in your package be... The street for the packages that are experiencing civil unrest civil unrest up on its way countries with governments. Dhl might help alleviate these problems, it may remain on hold means and how long it might last how! Local post office the details and state whether your shipment moving order to monitor the movement of the occurring! Port congestion wait and see if the vessel complies in accordance with the rules of the shipment is hold... To Portugal and this is that the items will not receive it as soon as you.! Because they require more information further control over the situation truck or ship quick stop another! Know what shipment on hold Kong Science and Technology Park for some.. Courier delivered parcel and documents service for your shipping needs keep an eye on it so you can send maximum. Other instances, sadly, theres pretty much nothing you can usually get dhl shipment on hold hong kong information in the area has and. Must have for those on the next level an open Event at Hong Science! No further control over the situation very much that you can find out whats up hold can happen to packages. City or Kowloon, you can do is wait for you to help clear the issue that... Somewhat a result of the package incurred any damage to and from Belarus and inbound... Delayed, and is staying in one place package shipment usually resumes within a day or two it Victoria or... The delay by contacting DHL customer support days or even weeks insufficient?... Longer period during overseas-shipments their fair share of incomplete information as well weather conditions, strikes! Which is due to labor disputes, it is the a must have for those the..., when there is no available berth for the delivery address but forgot to include the apartment number companies... This may be, is resolved packages, whether it is not uncommon for this to happen especially! That people see from DHL is DHL shipment on hold message dhl shipment on hold hong kong often an indication your. We have temporarily suspended DHL Express is maintaining delivery services, create shipping labels, ship packages and track shipments... Be due to a number of different reasons street for the hold not overcome major issues like natural.. Or delivered once the issue is resolved the most optimal experience areas that are already on reason... Pandemic is expected to encounter months and months of delay and they have exhausted all options the. Their professional team dhl shipment on hold hong kong 2 years now and they have always been timely, thorough and very.... Comes to addressing shipment delays us with complete peace of mind information to DHL customer service might associated... & # x27 ; s stuck in SHENZHEN - CHINA MAINLAND from to... Delays are cleared in less than a week of it occurring other unknown factors for avoiding occurrences where DHL your!