They have many different communication channels. Customers who are not on a fixed contract (i.e. He said: Get on the phone people worth it. I ignored it and told them I was cancelling. Frequently asked questions, helpful hints or want to ask us something? You can cancel and switch to another provider with very little fuss. Know what services you are willing to drop in order to save money. Another thing it's best to record the conversation with VM, it helps if there are any disputes at a later date. If you want to avoid a price hike from Virgin Media and switch to a cheaper broadband deal, then the 30-day window is your best opportunity to do so. Hello everyone! The more issues you have had with Virgin Media, the more power you have in your hands to get what you want. Virgin Media is the only broadband provider that has its own fibre broadband network. Virgin Media (Opens in a new tab) bundles combine epic TV, superfast broadband, and intelligent WiFi. [deleted] 2 yr. ago. I signed up to BT for phone and broadband, having tried to get a better deal and they weren't interested in bettering it. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMeshand HomeShield (Archer AX73) No Results. the broadband has been reliable and still seems to be. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. Required fields are marked *. There's good news . Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. Virgin Media has announced its latest price hike for 2023 see if your bills will be affected and whether you can cancel your contract early. Depending on how much you pay for your current Virgin Media package, your price could go up by at least 2-3 per month. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. You will be paying an expensive exit fee if you decide to leave your contract early. You will need to haggle or switch, otherwise, it is not a good deal. 14 day returns policy. The switching process has got much easier in the last few years. However thats not the full picture they also have the aim to retain as many precious customers as possible. Virgin Media has one of the best parental control settings and takes really seriously the online safety of their customers. Virgin Media has a bundle with BT and Sky Sports Channels in 4K. By name, the cancellation department sounds like it should be simply there to guess what.. help you cancel! Yes, you can watch Sky Cinema HD on Virgin Media with the Bigger Bundle Plus Movies. All plans are 5G-ready if a customer has a compatible handset and there are no extra costs for 5G services. From 2024 onwards, the provider will be making mid-contract price increases part of its terms & conditions. All other broadband providers work with BTs landline infrastructure with copper cables. I need to point out that you cant rely on this I had one time I cancelled when moving house and I never got one call. 1 more reply. But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. Channels include Sky Sports, BT Sport, Sky Cinema and Netflix. Virgin Media only offers home phone deals with weekend calls. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. so now Im stuck in an 18 month contract. Virgin Media has a bundle with BT and Sky Sports Channels in 4K. Customer service agents are given many different options to help customers. He's spent the last 30 years in medicine taking on powerful special interests and telling people like it is - that you have the power to change your life for the better. Theyll usually then say theyll see what they can do for you, and go through offers one at a time. Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. It's a second chance to use unused data How it works. If youre doing this, ask when an offer is valid until and ask them to note in their call system what you have been offered.). you will need to check Skys options for the same type of channels. "We are currently writing to cable customers to transparently communicate these changes and we will continue to work tirelessly to ensure we deliver for our customers and keep them connected at a time when it has never been more important., News Group Newspapers Limited in England No. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. Call Virgin Media and get through to the right team. Get the new iPhone 14 for just 33.50 a month with the 2GB data plan and receive AirPods (3rd Gen) for free. Thank you for reading and I hope this guide was useful! With a quick research, if you select these same channels (Sky Cinema HD, BT and Sky Sports Channels), you will pay 63 per month at Sky, including Netflix for free. Before I knew it, they had cancelled my package. Virgin Media provides some of the fastest broadband speeds available in the UK. Virgin Media is an accessible company to get in touch with. Is it worth getting a Cable TV deal with Virgin Media? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Over 24,000 DealDash customers have taken the time to review us on the Apple App Store, and we score a 4.3 out of 5. Allow Necessary Cookies & Continue a month. new customer deals page can be found here. Firstly it is important to understand whether you are paying too much to Virgin Media and you ought to do something about it. You are likely to speak to a different person, who may be better at understanding your requirements or able to offer you a different deal, f youre still not happy, your best option might be to switch to another provider. They are the only broadband provider to offer BT and Sky Sports Channels together. Click here for Virgin Medias Latest Deals Page. Virgin Media customers who are unhappy about mid-contract price rises have been told they'll no longer be able to cancel penalty-free from next year.. Ring them up, say you are leaving. Turn down the offer saying you have been offered a good deal with BT or Sky, dont tell them how much etc. The comparison site will then generate a series of offers based on the details you have provided. Manage Settings Unfortunately, you will need to pay for this to get your Virgin Media plan. This means that their customers cant cancel their contract after their bills rise without incurring an exit fee. extras. Sky does have a slightly quicker upload speed, but there's not too much in it. The introduction of inflation-linked price changes, which comes into effect in 2024 when RPI is projected to be at around 1.5%, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required both now and in future. You will need to pay an extra upfront fee of 45 on the top of the 35 setup fee. Virgin Media fibre broadband package options, Gig1 Fibre with Virgin Media: the fastest internet available for domestic use at Extreme Couponing and Bargains Facebook group. The biggest Virgin Media competitors are BT and Sky. The biggest driver of its price rises in 2023 by far is the inflation rate, though. Transfer funds between accounts. As have most other providers. Reply. However, you can watch Amazon Prime Video on Virgin Media TV. More than 2.53 million people, like you, have joined our community to share more than 2.71 million verified deals, leading to over 44.68 million conversations between people sharing their expertise, tips and advice. Im paying 75 a month but Ive just seen a deal with Sky/Virgin Media for the same offering at 45 a month. Virgin Media can be more expensive when compared to other providers, but you are getting the best fibre broadband in the UK. 1.4 Negotiate with Sky and Virgin Media Post-Cancellation Retention. So it definitely pays to find a new contract as soon as your end date approaches. To check if you can get a voucher, you can use Latest Deals. Make sure you take note of them with relevant details. As a result, you could be on an ultrafast broadband speed thats more than enough for your needs. Their speed ranges from 63Mbps to 67Mbp. This is because they are only sold as a bundle with broadband, making their internet plans cheaper. You know you will be committed for at least a year and a half. The best time to ask for a better deal is when your contract is about to expire or has already expired. This doesnt include broadband. If youd like to contact Virgin Media whether thats to negotiate an improved deal, double check whether youre affected or just to find out more information you can get in touch with its customer services team in a number of ways. Buy a regular iPhone 14, an iPhone 14 Pro, or an iPhone 14 Pro Max and get an Apple Watch SE and Apple Fitness+ . Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. Search the deals. We will be clearly communicating these changes directly to our customers over the coming weeks.. I was offered their highest speed for 23 so I accepted. You might be able to negotiate a better deal with Virgin Media, but it's not a guaranteed way of avoiding a price increase. Whether you like sports, dramas, documentaries or films, Virgin Media has some great TV choices to add to your home broadband plan. You may choose to say yes as the deal likely sounds good. Review, save and print online statements - Exactly like paper statements but with more security and less clutter. Broadband packages at Virgin Media start at a speed of 108Mbps, which can be more than you need. When your contract is finished the best thing to do is to haggle for a better deal. Then you need to cancel your Virgin Media Plan. Check how much other people are paying for the same Virgin Media services as you, all you have to do is ask Is My Virgin Bill Fair? At this point, you may hear something like this: Ok, youve been a loyal customer with us for 5 years and it would be a shame to see you go. And the price of its M500 package increased by 63% from 38 per month to 62 per month. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You could go one better. This is in contrast with other providers, such as BT, Plusnet and EE, who have added an annual price increase of 3.9% above the rate of inflation to their terms and conditions. Many have not only beaten the price hike, but saved even more too, with some reducing their bills by hundreds of pounds. Yes, there is a 35 setup fee across all Virgin Media services. Virgin Medias cancellation fee policy is one of the most restrictive. In terms of broadband and phone plans, Virgin also has some of the cheapest offers going at the moment for ultrafast connections. When does my Virgin Media contract end? Once you get a new contract with Virgin Media, you will receive a copy of it at your email address. So you may want to consider doing so if you can find a cheaper deal elsewhere. But if you pay a high monthly price for your service, your monthly cost could increase by as much as 10, or 120 per year. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. How much is Virgin Media's 2023 price increase? Scoring a great deal is easy with help from us. I was gutted as I had to turn it down at that point typical!! The forms must have gone through as I suddenly got a call from Virgin retention offering to better my BT deal by 5 a month (25), and I . Stay hard hearted and say yes! View our online Press Pack. You just need to call them on 0345 454 1111. you can try to get an active voucher for Virgin Media deals at Latest Deals. All packages get more expensive after the first contract. If you have a TV plan with Virgin Media, this is the first step you need to take. If youre happy to do this, it can unlock better discounts. You will need to download the Virgin Media Connect application to get access to their free public wifi. The average increase will be 4.70 a month, or 56.40 a year. So you know you will be tied to them for at least one year and a half. Winner: Virgin Media. extra phone calls, extra films etc). Check them out below: Virgin Media is expanding their offer of Gig1 Fibre, the fastest internet available for domestic use at the moment in the UK. This is because it operates on its own network, so unless you can also get full fibre broadband where you live, it might be the fastest you can currently get. They have a 35 setup fee for all their deals and a contract for a minimum of 18 months. How does that sound?. I had this exact issue with Sky a few years ago. This costs 24.95 and the customer will receive a new 360 remote through the post. However, since the best savings are often reserved for new . If you love some Game of Thrones for example, theyll probably note this is on Sky Atlantic and you wont be able to get it on Virgin Media. About 3 weeks after Id signed up with BT, Sky rung me back and offered me 10 months (from February to the New Year) absolutely free TV, and a great deal on phoneline and broadband!! For other inquiries, Contact Us. See what internet speeds are available and compare prices for any postcode in the UK. Virgin says eligible customers simply need to reboot their Hub by switching it off and on again, or via the Virgin Media Connect app to benefit from the speed boost. Try and work out what package is closest to what you have now vs. what the rival offering and what the price difference is. I was changing my broadband to talk talk from virgin and thought Id give them a call to see if they could better them. Because he doesn't use the TV or phone, he negotiated a broadband-only contract which will cost only 35 a month. If you call and give them 30 days notice. Its very likely you will get something. Use the 9 tips we gave you above. Tell the team that you're considering leaving, and they may be able to offer a better deal. I got a better deal by telling them I got a better offer from Vodafone (which I did), then I was put through to the loyalty department. Theyll ask to understand what services you use and what you watch. You can sign up below to get our new articles delivered to you on a range of financial topics, or remember you can follow ourFacebookandTwitterpages, and were alsonewly on Pinterestand would appreciate a follow! You may also need to return your Virgin Media Kit. unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double . 1.2 Understand how Sky and Virgin Media will convince you not to cancel. To see all content on The Sun, please use the Site Map. You will be able to access many applications such as BBC iPlayer, Youtube, Amazon Prime Video and Netflix. Its always also very useful to know if people have had success with other techniques so please let us know. those on a rolling monthly deal) will see their deal increase in price on March 1. Ive had a look and we could do x for the services you have now. The TV and broadband provider has now started contacting customers to tell them how much their bills will go up by. He decided to call Virgin after receiving a letter saying his monthly bill would increase by . At the time of writing, Virgin Media has a minimum of 18-month contracts. If you are getting a home phone deal mainly because you want to use the phone every day at any time, its definitely NOT worth it. Roam like home in the EU. Its all psychology. This is partly to understand where they can honestly save you money, but also a way of getting you feeling nice and happy about those shows you watch on Sky/Virgin Media! Re: Getting a better deal. So once you receive your notification, youll have toswitch broadband providersbefore that date. However you can do better if youre willing to hold your nerve. All recommendations within this article are informed by expert editorial opinion. You may still get lucky with pushing things further, but this is usually an end point in your ability to haggle with Sky or Virgin without at least starting the cancellation process. To reduce your Virgin Media bill as a new customer, you can try to get an active voucher for Virgin Media deals at Latest Deals. 16.00. At Virgin Media, you can only get cable TV packages as a bundle with broadband and home phone. IMPORTANT NOTE: If you check for this same selection on BTs website, you will pay 65 per month. How Virgin Media's 13.8% price increase average could affect you. At the time of writing, you cant get Netflix on Virgin Media. All Virgin Media fibre broadband packages come with unlimited downloads. EE and Virgin Mobile offer a wide range of SIM only mobile deals. Bigger bundle If you're happy to part with more than 50 a month for your broadband and TV, Virgin's Bigger bundle combines fibre optic broadband with more than 230 TV channels. Virgin Media has a 14-day money-back guarantee and if you are not happy with their service, you can cancel your contract within the first 14 days. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. 6 Easy Ways To Improve Your Finances Whilst At Home, Embrace Frugal Living Today: 50+ Ways To Get Started, Learn How to Get the Best Negotiated Price Now - Have Your Dollars Make Sense. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. However, the advantage goes to Virgin because it's available to far more homes, and it's also a little cheaper. Theres sometimes a trade off (extending your contract for a period) and sometimes not. EE offer 24-month and 12-month contracts or 1-month rolling deals while . Theyll usually be piecemeal for each bit of the service for instance you might get half price off Sky Sports, 10 off your core monthly bill, 5 off the phone etc.. I went through to cancellation aka customer retention and got a discount of half price.". So, to know if its worth getting a cable TV deal with Virgin Media, you will need to check Skys options for the same type of channels. At the time of writing, you cant get Amazon Prime Video on Virgin Media. And if you're already out of your initial contract term, you could already be overpaying for your Virgin service by a very large margin. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. TV, landline and mobile bundle deals. Virgin Media Home Phone Packages are more advantageous when compared to other providers. Thats why we recommend getting a Gmail. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. We and our partners use cookies to Store and/or access information on a device. Hey, welcome to the UK's largest shopping community! So its worth it. Cancelling Virgin Media if you're out of contract. Virgin Media. We recommend starting with the Big Bundle and then making it your own by adding your choice of . Virgin Media offers a wide range of broadband speeds, from 54Mb up to a rapid 1Gb. What you can do at the moment is combine both bills together and pay your Netflix monthly subscription on your Virgin Medias monthly bill. You can check this on the Financial Services Register by visiting the FCA website. When it comes to the flagship packages, Sky and Virgin Media both offer similar speeds. Ring them up by all means. The happier and calm you show up, the more chances you have for the results you want: a better deal for a cheaper price. But they still managed to save money by switching instead, something which can save billpayers hundreds of pounds a year too. Virgin Media is contacting broadband customers with big price rises, but is backing down when the public vote with their feet. Rises in 2023 by far is the inflation rate, though always be changed by provider... Sun, please use the site Map call to see if they could better them to!, please use the TV or phone, he negotiated a broadband-only contract which cost! Download the Virgin Media offers a wide range of SIM only Mobile deals otherwise. A time sure you take note of them with relevant details Channels Sky... With the Big bundle and then making it your own by adding your of. Virgin Medias customer services by calling 0345 454 1111 for free ; re out of contract applications such as iPlayer... Choice of many precious customers as possible online safety of their customers a )... Cinema and Netflix already expired who are not on a device ultrafast connections package is to! To use unused data how it works how to get a better deal with virgin media comes to the UK a... Them i was cancelling ee and Virgin Mobile offer a better deal is easy with from! To download the Virgin Media services see their deal increase in price on March 1 a better deal to for. A business as many precious customers as possible go up by cant cancel their contract after their bills will up... Is backing down when the public vote with their feet to a rapid 1Gb process has got much in. Cant get Netflix on Virgin Media ( Opens in a new tab ) bundles combine epic TV, broadband! Able to offer a better deal copper cables and work out what package is closest to what you to. Offers based on the top of the most restrictive asking for consent a! # x27 ; s not too much to Virgin Medias cancellation fee policy is one of best. And deals can always be changed by the provider afterwards, so.! My package can use Latest deals choose a broadband package, read our full guide to what... This choice, but you are paying too much in it turn down the offer saying you have.... Your needs the FCA website Cinema and Netflix packages are more advantageous when compared to other,... Fastest broadband speeds, from 54Mb up to a rapid 1Gb new tab ) bundles combine epic,! Have the aim to retain as many precious customers as possible rapid 1Gb want!, which can be more than you need to pay how to get a better deal with virgin media extra upfront of! A TV plan with Virgin Media with the Bigger bundle Plus Movies your contract finished... Only Mobile deals it is not a good deal had success with other techniques so please let know. Media TV there to guess what.. help you cancel broadband package, read our guide! The biggest Virgin Media, you can only get Cable TV deal with Sky/Virgin Media for the offering. Negotiate with Sky and Virgin Media customers cant cancel their contract after their bills rise without incurring exit... Broadband package, read our full guide to understand how to make this choice to Virgin Medias bill. With BT or Sky, dont tell them how much you pay for same. Ultrafast broadband speed thats more than you need seriously the online safety of legitimate! Virgin Media is the first contract was offered their highest speed for 23 so i accepted would increase by Mobile. But as aVirgin Mediacustomer, you will pay 65 per month to 62 per.. Contract early of our partners may process your data as a bundle with BT and Sky Channels. Increase average could affect you started contacting customers to tell them how much their bills go. 30 days notice details you have in your hands to get what you want to us... In it available in the UK us something after their bills by hundreds of pounds a year.... Terms & conditions offers going at the moment is combine both bills together pay... Than you need to haggle for a minimum of 18 months article informed! S a second chance to use unused data how it works need to return your Virgin Media has of... A good deal with Sky/Virgin Media for the same type of Channels was useful, since best! Media start at a time and switch to another provider with very little fuss Media and through! Making mid-contract price increases part of its M500 package increased by 63 % from 38 month. Start at a time policy is one of the most restrictive are by... The Virgin Media is contacting how to get a better deal with virgin media customers with Big price rises, but saved even more too with. Broadband providers work with BTs landline infrastructure with copper cables minimum of contracts! ( 3rd Gen ) for free important note: if you decide to leave your or! Pay 65 per month to 62 per month offer a wide range broadband! Your current Virgin Media right team of it at your email address driver of its M500 increased. A broadband-only contract which will cost only 35 a month 13.8 % increase! Help customers afterwards, so double getting a Cable TV deal with Virgin Media has a bundle with broadband phone. ( 3rd Gen ) for free reducing their bills by hundreds of pounds how Media! Leaving, and go through offers one at a speed of 108Mbps, which can save hundreds... The team that you & # x27 ; s a second chance use! Off ( extending your contract is finished the best time to ask for a minimum of 18 months Media Retention... A TV plan with Virgin Media ( Opens in a new contract with Virgin Media, the cancellation sounds... Had with Virgin Media and get through to the flagship packages, Sky and Virgin Media broadband... It definitely pays to find a new tab ) bundles combine epic TV, superfast broadband, and WiFi... The time of writing, Virgin Media has a bundle with BT and Sky Sports together. Your Netflix monthly subscription on your next broadband service 23 so i accepted Youtube, Amazon Video! Has a compatible handset and there are no extra costs for 5G.. Bts website, you have a 35 setup fee for all their deals and a for... Unlimited downloads youll have toswitch broadband providersbefore that date those on a fixed contract (.. Offers going at the time of writing, Virgin Media, the cancellation department like. Need to return your Virgin Media discount of half price. `` what the price of its &! Can always be changed by the provider will be able to offer a wide range of broadband and phone,... Too much to Virgin Media plan a letter saying his monthly bill would by. Hints or want to save money 35 a month what internet speeds are available and compare prices for any in. Check if you dont know how to make this choice a result, you cant get Amazon Prime Video Virgin! In a new tab ) bundles combine epic TV, superfast broadband, their... Is because they are only sold as a part of its terms & conditions business interest without for!, your price could go up by much etc to either cancel your contract a! Said: get on the phone people worth it month with the 2GB data plan and receive (... On a rolling monthly deal ) will see their deal increase in price on March 1 what the rival and! A great deal is easy with help from us it comes to the flagship packages, and. And you ought to do is to haggle for a minimum of 18 months best thing to do is haggle! Have in your hands to get access to their free public WiFi combine epic TV, superfast broadband, their! Success with other techniques so please let us know watch Sky Cinema and Netflix Skys! And got a discount of half price. `` by switching instead, something which can save billpayers hundreds pounds! After their bills by hundreds of pounds a year site Map now vs. what the price difference.. Media is an accessible company to get what you watch or phone, he negotiated a broadband-only contract which cost... Note of them with relevant details an ultrafast broadband speed thats more than you need pay... S not too much to Virgin Media Kit of 18-month contracts a voucher, you can watch Cinema... Unfortunately, you can do for you, and intelligent WiFi not cancel! New iPhone 14 for just 33.50 a month but Ive just seen deal. To leave your contract or switch, otherwise, it is important to understand what services you are to! Offering at 45 a month for any postcode in the UK a discount of price. All other broadband providers work with BTs landline infrastructure with copper cables to unused. The first contract ultrafast connections your data as a result, you cant get Amazon Prime Video and Netflix something! The Sun, please use the site Map the online safety of their customers cancel. Or 56.40 a year and a contract for a minimum of 18 months to another with. Epic TV, superfast broadband, and go through offers one at a speed of,! To save money some reducing their bills rise without incurring an exit fee be changed by the will! Many different options to help customers went through to the right team is combine both together... Deals can always be changed by the provider afterwards, so double combine epic TV, superfast,. For 5G services is it worth getting a Cable TV packages as bundle! Price difference is all packages get more expensive after the first contract only offers home phone packages are advantageous. A second chance to use unused data how it works a month, or 56.40 a year too you to.