I've heard of custom fees, but I've never heard of warehouse fees while waiting for custom clearance--what kind of scam is this? click My Orders Or you can contact customer service to cancel your order before it's shipped. talk about Order & Return~, Please select feedback type(Select at least one). Read more about that here. We will help contact our seller for refund. I don't understand what's going on. If you are returning for personal reasons or was shipped the wrong item, the item must still be in new and unopened condition, and request for a return within the return period. Download Return and Refund Policy Template. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! the original packaging and content is required. Yamibuy offers a 30-day return policy on most items. Also it's ridiculously overpriced on almost everything. We recommend that you keep all articles within the first 30 days receipt of shipment. I canceled the order, and I won't use yamibuy anymore. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). Within hours my reviews were deleted. Note:Additional Return Policy Terms listed on the product page may apply. I should probably just have them send it back at tots point. Access our guides, research, and other resources. The worst online shopping experience! In fact, they have a wide range of different types of alcohol. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago ), Thank you for the info! A completely different address. They offer a wide range of products and ship worldwide. Click + Add exception policy. He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. you may request a return within the return period. Lost package The email format is not correct, please re-enter! Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. We appreciate your understanding. There are many stores that are similar to Yamibuy, but most of them arent as good. Yamibuy is by far one of the fastest shipping grocery stores. Inventory information and delivery speeds may vary for different locations. We also ensure all reviews are published without moderation. THEY SENT ME ALL EXPIRED ITEMS AND WHEN I CONTACTED THEM THEY SAID THOSE WERE MANUFACTURER DATES. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. on a returned device. Fresh produce may appear different due to season, weather, and region grown in. Verified Used 398 Times. Any remove or scratched off of authentification mark is ineligible for return. You probably know why. it may take up to 1-3 business days for us to request your RMA with seller. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. please refer to the right side of specific product page. baby formulas are no eligible for return. Geared toward high school seniors headed to college. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Refund will be issued upon completion of inspection of your return. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. This can be anywhere in the world. Urgh. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Products that caused allergic reaction due to personal health condition. The company also offers free shipping on its products. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Shipping to the 48 contiguous states is $5.99. Can't find a code? you can cancel it through PC website. Shipping So the tax on my package was $1.39 and the rest goes to UPS. For more about this website, and its current promotions connect with them on Twitter @yamibuy, or Facebook. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. Ive spent over $900 in the last few months on Yamibuy to find out. You should expect to receive your refund within 1-2 months. You can get free shipping on Yamibuy orders over $50. Let us email you when fresh coupons are found. They ship directly from Japan to your house. Glad I came across these reviews. (Eligible products only). Thank you for your understanding. In most cases your refund will automatically go back to the original form of payment used for the purchase. Ended up paying over 100 for a 30 DVD. or is in unsellable condition due to customer tampering. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. If there are issues such as wrong delivery, missing item, damage, etc. Yamibuy Return Policy. If you have any question or concern regarding the authenticity of the product you received. __("items") : __("item") }}, Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Any remove or scratched off authentication mark is ineligible for return. if the product is damaged or have imperfections. What a garbage way to treat a new customer. Do NOT purchase from this website or company! Its quite easy to use a sourcing agent. We will let you know if the item needs to be returned to seller. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. View Sale. Tip. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Ive ordered from Yamibuy many times in the past, and all without any issues. or packaging are not eligible for return. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Who pays the shipping charges for returns. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. We apologize for any inconvenience. Be aware guys just take screenshots of all your purchases! How to Design a Return Policy. Do not give your money to these scammers. Basically, this would provide enough information about the content of the website . Although Yamibuy has a 30 days return policy on most of our products. Dont like the product, buyers remorse, etc. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. Home Appliances and Electronics Return Policy (Yamibuy). Free Shipping & Returns. Ordering from Yamibuy is a good and safe option, and there will be no issues. Thanks. If you contact them within 14 days, they'll refund you in the form of points in your account. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. If you are used to amazon customer service do not expect it from here. Sourcing agents are people that order the products from the US. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Depending on where in the world you live and how big your order is. The descriptions of all items are editable! Due to food safety, baby formulas are no eligible for return. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{ Please understand that following circumstances are not eligible for a refund or replacement: Failure to sign the package in timeNot frozen/refrigerated upon receivingDelayed feedbackWithout valid proof. 5. you will be responsible for shipping back. They do not ship to the UK or Canada. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. If you are returning the product due to personal reason, you will be responsible for shipping. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Maintaining customer information security has always been the highest level task of us. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. 1. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. All returns must have an RMA number. Please send your return request to our customer service email: help@yamibuy.com. FedEx delivered it to the wrong address. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. . US doesn't charge duty for packages <$800 in value. You do not need to return the item to us. We apologize to hear that there is a problem with your order. We will notify your refund once we have received and processed the returned item. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. No issues 4 days ago ), Thank you for the info aware guys take! From Korea ( Im in Germany ) to be returned to seller first 30 days receipt of shipment business.. In time or no valid proof are not eligible for return you when fresh coupons found! ( Im in Germany ) received the wrong item, damage, etc Yamibuy anymore shipping on products... Orders or you received you will be no issues wrong products when I CONTACTED they! 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