A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. on The problem is also affected by the addressee. 2 users liked/thanked this post: My email is not sending from my iMac (iCloud). 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. on 6) Make a list of all of the accounts and logins that are linked to your old email address. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I have it in a notepad file as well if that makes it more readable. That is because he has a Virgin Media email address, which would be deleted if he switched away. Not receiving @btinternet email - Microsoft Community I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Although port 587 will usually work, port 465 is the recommended port. - edited BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Thanks for the super fast analysis and reply. Solved: Unable to send email from Outlook app - BT Community It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Might that apply in your case too? This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 26-08-2021 When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 19-12-2022 Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. It's good (???) Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. by The other two people that are having the same problem are using Samsungs, but haven't said which model. Doing so can save hundreds of pounds. One further piece of information. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Does anybody have any idea how I can resolve this, other than changing ISP. Emails to btinternet are blocked - how can we fix this? - BT Broadband It's reassuring not to be alone. Its probably not directly relevant to your problem, but who knows with Apple!! 23-04-2021 I expect that they are simply burying their heads in the sand and do not look at all. Delays in Emails being delivered can arise from a multitude of reasons. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 23-04-2021 http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on on Announcements, Guides & Community Updates. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). What does this mean? @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Having the same problem myself today - unable to send emails from my @btinternet.com account. We always endeavour to grade correctly and. Today all of our emails addresses would receive, but not send. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Some links in this article may be affiliate links. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 14-07-2019 Why? This amount is subject to change until you make payment. You can usually find the option to redirect in the inbox settings of your old email account. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I then asked them to login to BT webmail and send me another email and that one came through straight away. Send yourself a test email. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 14-07-2019 15h27, on I have cleared cache and data. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Using webmail? He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. 10h59. You can send and receive messages, but not actively manage the account. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I consistently receive this warning:whenever I try. 09-07-2019 Problems with email | BT Help Do other emails they send get to where they need to go? About 4 days letter I get a reply saying the message could not be delivered. Don't forget online banking, streaming services and social media accounts. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. We can't ditch our broadband we'll lose our email address! It might be worth changing your SMTP port to see if that helps. to know I'm not alone. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Thank you anyway. After 6 mos., if selected you will be billed $10.99/mo. Something went wrong. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). You can send and receive messages, but not actively manage the account. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Are there really just two of us having this problem? To start viewing messages, select the forum that you want to visit from the selection below. on on BT are blocking the complete domain which the sender is sending from. Emails from BTInternet.com not being received in Mail I can send & receive the bt emails using the Samsung mail app. Re: Emails from btinternet.com addresses not received. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Our standard shipping option is via Royal Mail airmail. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Thanks for the examples that have been provided so far. 15h04. 19h32. When this happens. It takes a while to get a reply from the Postmaster but they will respond. 19-12-2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 13h52. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. on We do not allow any commercial relationship to affect our editorial independence. 23-04-2021 Emails from btinternet.com addresses not received. - Plusnet BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. ask a new question. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. The account I am using is Gmail (the google mail). Below is an article to help guide you through the process. on iPad is working ok. If not, how do we get a moderator involved? The worrying thing is I don't know how many other emails I'm not receiving. 15h24. While members are not getting emails, they do appear as posts on the Google Groups page. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. The accounts work on BT Webmail, both to receive and send. After 3 years, then-current everyday prices for all services apply. BT Mail | @btinternet.com | Cannot send mail - BT Broadband I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Email headers can be found by looking at the email item's properties. I am using the Outlook app on a Samsung phone. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Log out of your email account then, Using an email program? Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Just one other thing that might be relevant. BT Email: I can't send or receive email | BT Help - BT.com I can take the same message and copy it into gmail and send from there and it gets through with no problem. on So, I did checked around it seems that smtp is not working. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Outlook.com not sending emails to btinternet email addresses View cart for details. on 20h31, on I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I anybody else having this problem. I have a group of 14 people set up under Outlook 365. - last edited on Also one of the two that I received recently was sent in December. Thank you for your follow up. They forecast a response within 72 hours. I know that I haven't received most of the emails sent from btinternet.com addresses at all. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 11h05. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Incoming mail works, but unable to send anything. Your post does not go to BT. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. It's not just that there has been a delay. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 11h33 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. It seems that I can only send messages to my iCloud account from the iMac. Problems with email. What can be done to fix this problem please? Comic should be in the grade given in the listing title. 15h31. This is exactly the same as my issue - with the 993 / 465 too. Those who wish to hold on to their email account just have to log in from time to time to keep it active. The problem usually resolves its self in a day or two. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Emails from btinternet.com addresses not received. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 3 users liked/thanked this post: Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. I have the exact same problem. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Go back to: Email help. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. 15h33. @stevebrass Thanks, but same result as before. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. This is NOT 'A solution'. All other emails to other systems have no issues. 26-08-2021 I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 11-07-2019 A forum where Apple customers help each other with their products. 23-04-2021 And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. None of the posts I have seen are the same as my problem however. 1) Set up an email address with a free service. If I changed my email address I would be bound to lose something important. BT Email - best practices for postmasters and senders of email | BT Help, on They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Not receiving all emails on btinternet account - UKGSer https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Many customers find the BT community forum is a great way of getting help. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. 15h31. This amount is subject to change until you make payment. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. for DISH Protect Silver unless you call to cancel. This amount includes applicable customs duties, taxes, brokerage and other fees. TalkTalk allows you to access your email account for 12 months after you switch. Policies vary between broadband providers. 26-08-2021 They must realise that they have a dreadful name. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Oops. Unfortunately, it did not work. 20h13. Can send emails fine from any other account. Switching email address if you have never done so before can feel like a daunting task. Examination of the message heads of the delayed emails might be informative. Delays in Emails being delivered can arise from a multitude of reasons. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. If everything works fine in webmail, you may need to check your program settings. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. 19-12-2022 Townman, Gandalf, anneoconnor. This is going to need looking at by their email support team. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails.
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