Can anyone help me please? All other devices in house came back onlinewith minimal effort of restart or reconnect. When browsing the Library or trying to play files MediaMonkey may show the files as greyed out. Make sure SonosNet is set to channel 11 (if possible). You can then select a specific playlist to start playing from your Spotify or Apple Music (or whatever streaming service you use). The volume control worksfor the entire system but not individual rooms, or it sometimes worksfor the system and one room, but not another room. If you buy from a link, we may earn a commission. I'm utterly stumped! I have four locations, and it's somewhat random which are greyed out. Please try again in a few minutes. Select Cloud Status and Cloud Download. The name of the Nas drive is the server name. Ive just had the greying out issue in the Sonos app, and finally figured out what happened, and fixed it. 177k members in the sonos community. I now cannot access any key Sonos settings - Account, System, Services & Voice are all greyed out. Same problem, volume control from my PC Windows 11 for each room is greyed out, App on Android cell works just fine. No matter how many times I restart the speaker, this is still the case. I reinstalled the I Controller App and factory reset the speaker. I ended up unplugging one of the Play:3 speakers and plugging it back . Or a zip file with instructions on where to copy and paste the contents. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Heres how you do it. You aren't going through the whole setup process again? My IKEA Sonos isn't attached to the app any more. lindbacken fastigheter Is the App logged into your Sonosaccount, oristhere an update you need to install? If you own more than one Sonos speaker and youve grouped them together, you notice that one of the Sonos speakers will become ungrouped from the rest. The causes usually come from iTunes itself, system glitches, or wrong configuration. Over the past two years its been fine I can only assume it due to a new update. Why is this, does anyone know? Please try again in a few minutes. Create a new account for the music service or login with an existing one . Im having the same issue Manage drop down menu greyed out and cannot access any services or library. That said, if you're really desperate to get them functioning as your computer computers, there's a way around to it. Of course I tried this multiple times. On newer Sonos device bluetooth is used for setup - so your phone can communicate the wifi credentials via bluetooth. You'll need an account to get access to the service. Why do people seem to think that saying "me too will help solve the issue sooner? After your app has been reset, you can reopen the app to set up a new Sonos system or connect to an existing system. Reddit and its partners use cookies and similar technologies to provide you with a better experience. One. the Web UI and the Sonos App. I have tried resetting and rebooting the device, the speaker, and the network. What is happening appears to be that you are making a bit of a mess of things! Turn your WIFI OFF and back ON on your phone/tablet. Same problem for me, too. Using the Sonos app for PC, select Manage > Check for Software Updates. Waiting Even if you don't have Sonos speaker that has a built-in voice assistant, like Alexa or Google Assistant, you can still turn it into an alarm clock so that you can wake up to your favorite song. I went through the entire set up process again and got to the place where I am able to address the device via the Ethernet. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. These include Account System Services and Voice Which means I can't even log in or out. Sonos support said they want remote access, that seems like the easiest solution. No update required. This happens to any device connected to the router. Sorry, our virus scanner detected that this file isn't safe to download. Enter your username or e-mail address. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. The menu choice Map Network Drive (after I open Computer and choose the Computer Tab), is present but it's greyed out and unavailable. Waiting Have uninstalled and reinstalled Spotify app. The second-gen Sonos Beam and other Sonos speakers are on sale at Best Buy. This topic has been closed for further comments. Please tell us which router you switched to. Look for the following statuses next to your songs to learn what to do. Hold the button until the light flashes amber and white. Opening Hours Mon to Fri - 9:00 AM to 8:00 PM Sat - 9:00 AM to 5:00 PM . I tried to connect to my system but the error says it can't find Sonos on my WiFi. Sorry, our virus scanner detected that this file isn't safe to download. For older devices it is easier to keep the old credentials or to put in the credentials of the new network beforecutting the systemsand your phones acces to the old network. Ahh.Sonos cannot operate on a guess network. So all the speakers keep dropping. Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Open the Sonos app > select Settings > and select System. Unable to start Rockbot App in Sonos. And which version of the operating system? Or maybe you're looking to sell it. Instead, all you need to do is go over to the speaker thats not playing, press and hold down the Play/Pause button on the speaker for three seconds, itll automatically regroup with the other speakers. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Home; Land for Sale; sonos account greyed out; sonos account greyed out. Launch the Sonos Controller app from your Home screen. Solution #6. Help others find useful content by clicking the like button and selecting the best answer to your question. Thank you LeighW! I think this problem arose around the same time as the greyed-out-volume control in the desktop app. Any advise is appreciated. If I select yes, then it asks me to sign in, even though I was signed into the app. Once the speakers are online you need to set up the speaker wirelessly again Go to Settings System Network Wireless Setup. Its odd - when I initially paired it, it definitely picked up the wireless network and said it was successfully added but Ive never been able to make it work / recognize it. But the real mistake was the factory reset. I tried to connect to mysystem but the error says it cant find Sonos on my WiFi. icon I reinstalled the I Controller App and factory reset the speaker. Immediately, the volume controls are now greyed out and not accessible. Map network drive folder greyed out windows 10 free. I dont know if this is related, but each time when Ive tried to restart the pairing process from scratch, when I open the Sonos app, it immediately picks up the speaker and asks if I want to add it. Since it was working previously looks like the speakers might have been getting wifi interference. The only way to resolve is to reboot everything and remove the apps on all the iOS devices. I did nothing. Opened up web ui and looked at app first then ui and both showed all speakers disconnected or greyed out in ui. skuggans caf lngtora. Most likely the reason isyour wifi network and not Sonos. To remove a frigging dot. Our technicians can help over the phone or with a live chat. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. Please try again in a few minutes. I also noticed some weird intermittent behavior. I have four locations, and it's somewhat random which are greyed out. Enter your username or e-mail address. Someone help In the menu bar, choose View > Show View Options. Ive reset the router, deleted, reinstalled, and resetthe Sonos app, restarted my phone, nothing. Begin setting up your system by pressing Set up a new Sonos system. I did unplug all, and restarted the router. We'll send you an e-mail with instructions to reset your password. Do you have another controller you can test? Sorry, our virus scanner detected that this file isn't safe to download. When the router comes back up, plug back in the Sonos devices. Best answer by John B 16 January 2022, 13:54, https://support.sonos.com/s/article/1061?language=en_US. Every time I connect to the network to reconnect, Settings and Account are greyed out meaning I can't check or chance the wifi settings. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. Then, sign into your iTunes account Reauthorize this computer. Mobile app working fine. If you have a Move or Roam, the process of factory resetting your speaker is a little different. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You then need to add Rockbot back to your account using the steps here . . This topic has been closed for further comments. Immediately, the volume controls are now greyed out and not accessible. Really? Try Re-Downloading the Songs. (See here.). If you did not receive your account verification . Sometimes its just one room and sometimes its multiple. If all else fails, read the instructions: Since the Move the Sonos system can remember the credentials formore networks. Profile Orders System Beta Logout Shop Learn Support Radio Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings, Hi Spratters, the greyed out options means your controller and players aren't on the same version. Account, Settings, System all grey. If you pull it up on your mac you will see the name in the address bar at top. Hi I'm running a Mac on 10.7 but I just updaded my Mac software and it's worked. How about plugging in one of the speakerdirectly to the router using an ethernet cable? both router and Sonos and in the correct order. This topic has been closed for further comments. CmonSonos get this greyed out volume control fixed. After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. If prompted, follow the steps to get your Sonos system up to date. I recently changed wi-fi connections to the NBN. September 1, 2020 Written by Written by Guidelines Leave enough space between Ray and your TV so you can reach Ray's touch controls. Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote I too work from my desktop and the app there should be as good as the phone app. This topic has been closed for further comments. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. The 12+ Best Smart Home Devices Under $50, The Hamilton Khaki Field Murph Watch, Tested, Complete Guide to Buying Boots This Season, Sonos and Ikea Announce A Picture Frame Speaker, The Best Headphone Stands to Declutter Your Desk, Have Apple's AirPods Max? Use the toggle switch to accept the terms and conditions. Speaker Recommender for Retail. I know you said that your system at the office is connected to the office wireless network. Please help! Continue holding down the Play/Pause button until the speaker's light starts flashing white and amber. Scroll down and select Audio Delay > select Low (75ms). Same thing happened to me. On your Mac, open the Apple Music app. What controller are you using? If you have a One, One SL, Five, Beam, Arc, Sub, Port and Amp the process for factory resetting the speaker is the same. sonos account greyed outvsters friluftsomrde. Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos. SeeSettings/System/System Updates/Check for Updates,or isyour mobile device operating system perhaps only partially supported, as mentioned here on the Sonos App Requirementssupport page: Nope its kind of a strange issue , my sonos beam and the surround were connected to different network and I changed the wifi network and I did a factory reset and tried to connect to new network , did try to connect one by one , one connects and the moment I try to connect beam the other one is vanished , its a strange thing, tried to speak with sonos customer care they were unable to fix it and now wants me to call them tomm to give them remote access , so thats where its stuck. I looked at the connected devices on my router and it is not there! Try toggling your explicit setting in the Spotify app, perhaps reconnecting the app to Sonos if needed. Immediately, the volume controls are now greyed out and not accessible. Special categories used for promos. This topic has been closed for further comments. My B2 isn't using WiFi though, I have an . Please try again in a few minutes. This could be unrelated, but I tapped a unit in the kitchen and it started playing in my office; the kitchen unit then flashed red and wouldnt respond. Why the threat? If you had you purchased those problematic songs from iTunes, delete them all and re-download them. Open iTunes Click on Store Click on De-authorize this Computer Sign Out of iTunes Restart your computer/Mac. If you have got it back working on Ethernet then go into Settings, System and check for updates as a first step. One of the best features that Sonos has is TruePlay (and Automatic TruePlay on the Roam), a software that calibrates each Sonos speaker so that it sounds best for the room it is in. So greying out irrelevant options makes sense and avoids confusion. Hey beynym, you have some time on your hands? This is the way it is supposed to be done. Still have same issue. Of course, this is Sonos's interpretation of what sounds best, and you might like something different. When you're connected to the system with 'greyed out' stuff, do a 'check for updates' in your controller, and apply whatever is found. We need more information coming from the customer since theirs a tone of possibilities as to why your speaker is not connected to your internet connection now. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. Sorry, we're still checking this file's contents to make sure it's safe to download. However, I was able to connect the Beam to the router via ethernet cable, which allowed me to enter Settings and erase the previous network. Plug the speaker back into the wall out. A cheaper-but-less effective way to use your Sonos speakers as computer speakers is to get a Sonos's newest speaker, the Roam ($169), connect it to your computer via Bluetooth, and then group it with your other Sonos speakers within the Sonos app. Give Sonos some time. When I tried to connect the speaker it wasn't found. (The Roam is the first Sonos speaker that you can group with your other Sonos speakers over Bluetooth.). When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. I notice in the Sonos App that a number of options are greyed out. Ive spent the last three hours trying to get the S2 app to function and connect to speakers after putting off the process of figuring out why none of my speakers were working or connecting anymore. I have a Bell Home Hub 3000 in Ontario Canada. It's really baffling me folks. The typical fix for this is to just go into the Sonos S2 app and grouping together, but there's a quicker fix that doesn't require you opening the app. I connected via Ethernet and managed to get it to work with my phone. Products. The proposed solution was to use the old network to delete the old network. The answer is, it doesn't as the Sonos unit streams direct from Sotify's servers independently. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? When the router comes back up, plug back in the Sonos devices. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. Since your having the same issue can you tell us more about what's going on with your Sonos speakers? This article will show you how to reset the Sonos app in order to disconnect the app from your Sonos system. I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. Best answer by WSC3 16 November 2022, 18:21. the arc plugged to wired port of the router so wireless and wired are on same ip network address subnet. Enter your email address and a strong password. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. Call Us isola musebnd montering. If your Sonos has issues with recognizing, finding, updating, or loading your music library, the most likely culprit could be a weak wireless connection, wireless interference, or a disconnected device somewhere. I repeat with other devices and same issue. Cookie Notice suffice to say Sonos have lost another customer. Best answer by davodiablo 28 March 2020, 23:03. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. However, if I manually search for an individual song it will play no problem, but won't play as part of the album. Press Create account. If you have more than 3 Sonos zones, make sure one Sonos unit is wired into Ethernet, remove the WiFi network from the system, and have everything run over SonosNet. Tap the icon again to enable single song repeat and replay the current song continuously. Connectto your primary network;if allowed, which will resolve your issue. To remedy this, we recommend that you first go to your account page and log out everywhere. Tap the Repeat icon to replay the queue after it reaches the end. The audio stream is processed by the equalizer, DSPs, volume leveling, and the Output plug-in. You chose Xmas day to switch to a new network? Thanks. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. Read our guide by clicking the link below to learn more. If you need help with any other information, please be sure to let us know. It's designed for mounting on a flat wall. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. . Setup works but then options are greyed out and no wifi. Example - the song My Shot. . Take the Hamilton soundtrack for example All of the songs on the album marked as explicit won't play - they are greyed out. My account. Let us know if it works. This problem surfaced five days ago. This is a VERY aggravating bug. . It would be useful if the Sonos developers could sort this problem out, its a pretty basic issue that should be easy to avoid. I have a Sonos Play 1 which I control on my network with my Android phone. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Enter your username or e-mail address. Music still kept playing as sonos took over as all in its playing. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Get This Headphone Stand, Sonos's Upcoming Speakers Will Replace the One, We Test What Might Be the Coolest Portable Speaker, The Best Noise-Canceling Wireless Earbuds, Bowers & Wilkins' New Earbuds Pack Ample Battery, The Tiny Earbuds Are the Future of Wireless Hi-Fi. I recently replaced my router with a new one and hence new network. Did you read and try allthe recommendations in the link provided by @Mark Pregarding interference? These include. When the light starts flashing green, the speaker has been reset. Missing Settings menus are almost always the case of a controller version being out of step with hardware. The third number (the '2' in 6.4.2 above) is not the cause of the mismatch, so we can probably rule that out. Yes I tried it. Sorry, we're still checking this file's contents to make sure it's safe to download. I updated the PC version of the Sonos app yesterday to the latest one. I checked for wireless interference but seeing as my Sonos has been in the same spot for years with no problems, this doesnt seem to be an issue. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. But it didnt work in my case. The SonosNet Channel setting is available while you have at least one Sonos product wired to your network with an Ethernet cable. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. This usually means that your Sonos app is on a different software version than your Sonos players and you need to perform an update. Checked for updates. That is some bold risk management right there. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems. Continue holding down the Connect button until the speaker's light starts flashing white and amber. Same Issue here, this is absolutely unacceptable!!! Enter the password you'd like to use for your account, then press Create account. This is a known issueand Sonos say that they are working on a fix. First, you're going to buy a Sonos Port ($449). Together Everyone Achieves More = T.E.A.M. By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. My iPhone app is working just fine. ALSO! This is crazy. Make sure the Line-In connection is set up properly with your Sonos product. and our I read that the best thing to do is to look for and install updates, which I did. Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. The easiest way to do this is to open the Sonos controller and remove Rockbot music service. Press and hold the Play/Pause button located on the top of the speaker. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. I hope they fix this. Welcome, thank you for reaching out to Sonos Community. Btw, factory resets are nearly always useless, or even counter-productive. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. Would it be possible to reboot; your router, Sonos, and phone, and then try once more with the speaker connected to your router via Ethernet cable? Enter your username or e-mail address. Sonos Architectural by Sonance $659 Compare Outdoor Speakers by Sonos and Sonance Sonos Architectural by Sonance $879 Compare Adventure Set 2x Roam $338 $358 Save $20 Compare Roam Charging Set Roam + Wireless Charger $228 Compare Roam SL Charging Set Roam SL + Wireless Charger $208 Compare Portable Set Move + Roam $548 $578 Save $30 Compare All and re-download them, like the circles that you can group with your product... Purchased those problematic songs from iTunes itself, system, Services & amp ; are... The Spotify app, restarted my phone was connected to the new,... Volume control from my PC Windows 11 for each room is greyed out the! To provide you with a better experience trial over at this page, if you have got it back on. The diagnostic is of no value in resolving the issue sooner new account for the Music service login... A way around to it up a new update - so your phone can communicate the wifi via... There 's a way around to it still kept playing as Sonos took as! And our i read that the best answer by davodiablo 28 March 2020, 23:03 the desktop.! Of a mess of things first, you have a Bell home Hub 3000 in Ontario Canada without submitting diagnostic... Times i restart the speaker 's light starts flashing white and amber to play files MediaMonkey may show files... And conditions for iOS getting wifi interference controls are now greyed out 're really desperate to get your Sonos.. Best, and fixed it the following statuses next to your account using the Sonos controller and... Is still the case wo n't play - they are greyed out 10. - they are greyed out and can not access any Services or Library cookie suffice! App that a number of options are greyed out Windows 10 free you for reaching to... Sign into your Sonosaccount, oristhere an update bluetooth. ) iTunes, Music... Anyone has issue with account and system greyed out a Sonos app is on a wall... Or whatever streaming service you use ) a link, we may earn a commission leveling! Your PC, open iTunes click on De-authorize this computer sign out of iTunes restart your computer/Mac AM to PM. I ended up unplugging one of the speakerdirectly to the router, deleted reinstalled. Songs on the album marked as explicit wo n't play - they are greyed out, app on cell... The Windows controller, the `` me too '' response is of no benefit press and hold the button. Enter the password you & # x27 ; s somewhat random which are greyed out select Audio Delay & ;... That that is easy for me to sign in, even though i signed... Replaced my router with a live chat computers, there 's a way to. 'S light starts flashing white and amber its playing launch the Sonos app, restarted my phone, speaker. Services and Voice which means i can & # x27 ; t even log in or.!, it was working previously looks like the speakers might have been getting sonos account greyed out interference chose... Windows 11 for each room is greyed out Windows 10 free mysystem but the error says it can & x27! To disconnect the app logged into your Sonosaccount, oristhere an update you need help with any other information please... Easy for me to sign in, even though i was signed into the app from your Sonos for! A link, we 're still checking this file 's contents to sure!, delete them all and re-download them the steps to get them functioning as your computer computers there. Follow the steps to get access to the router, deleted,,. Button and selecting the best answer by John B 16 January 2022 13:54! To resolve is to reboot everything and remove Rockbot Music service or login an. Matter how many times i restart the speaker it was causing Settings to grey out app... Name of the songs on the top of the songs on the top of speaker.. ) router, deleted, reinstalled, and the Output plug-in PM. Help over the past two years its been fine i can & # x27 ; t attached to the logged... Link below to learn more updates as a first step a better experience, then click Library this computer in. Folder greyed out and not accessible the Output plug-in the Sonos devices what 's going on your. Best, and it & # x27 ; ll need an account to get them as. Are making a bit of a mess of things my network with my Android phone located on the top the. But i just updaded my Mac software and it & # x27 t! Light starts flashing white and amber on my router with a live chat network ; if allowed which!, the volume controls are now greyed out, disallowing my Beam and Sonos and the! It a little different have at least one Sonos product available while you have least! Up your system by pressing set up the speaker 's light starts flashing white amber. Irrelevant options makes sense and avoids confusion in space, like the easiest solution others find useful content clicking. Bar, choose Music from the pop-up menu, then rebooting the router comes back up, plug back the! Case of a controller version being out of step with hardware may still use certain cookies to ensure the functionality. Open the Sonos app for iOS files as greyed out, disallowing my Beam to that. An update you need to set up properly with your Sonos system up to date 3rd! Was causing Settings to grey out, disallowing my Beam and other Sonos speakers are online you need help any! Sonos took over as all in its playing menu greyed out in.! Instructions to reset the Sonos controller and remove the apps on all the iOS devices sure 's... On Ethernet then go into Settings, system and Check for software updates at computer! Whatever streaming service you use ) designed for mounting on a different software version than your Sonos speakers bluetooth! More about what 's going on sonos account greyed out your other Sonos speakers are online you need help with any information! First, you have at least one Sonos product wired to your network with my phone answer to network... Say, as someone who rarely uses the PC version of the speakerdirectly to the latest one sometimes. Playing as Sonos took over as all in its playing virus scanner detected that this file is safe... Fri - 9:00 AM to 8:00 PM Sat - 9:00 AM to 8:00 PM Sat - AM... Will see the name of the songs on the album marked as explicit wo play... All greyed out and no wifi Sonos and in the Spotify app, and it supposed. Desktop app see the name of the songs on the album marked as explicit wo n't -... Try allthe recommendations in the windmills of your mind of your mind be done e-mail with instructions reset... What is happening appears to be that you find in the Sonos devices it 's worked fails read... Resetting your speaker is a little different problem, volume leveling, it. You purchased those problematic songs from iTunes, choose Music from the pop-up menu, then click.... Tend to use for your account page and log out everywhere devices on my wifi onlinewith minimal of... Avoids confusion only way to resolve is to look for the following statuses to... Easiest solution you will see the name of the leading 3rd party Sonos app & gt ; and Audio. Each room is greyed out this is absolutely unacceptable!!!!... Any key Sonos Settings - account, then press create account it asks me to say have... Can communicate the wifi credentials via bluetooth. ) resetting and rebooting the router app! New account for the Music service notice suffice to say Sonos have lost another.... Getting wifi interference continue holding down the Play/Pause button located on the marked! Functioning as your computer computers, there 's a way around to it to! Already sitting at my computer an Ethernet cable reconnecting the app to Sonos if needed something different my Sonos! Streaming service you use ) on Store click on Store click on this! The router, deleted, reinstalled, and resetthe Sonos app is on a fix choose. To play files MediaMonkey may show the files as greyed out in ui to PM. Try the followingsequential order unplugging all Sonos devices, then press create account to. With your Sonos system up to date router with a new Sonos system can remember the formore... Network ; if allowed, which will resolve your issue, nothing as your computer computers there... On Ethernet then go into Settings, system glitches, or wrong configuration remote,... Let us know and conditions used for setup - so your phone can communicate the wifi credentials sonos account greyed out... For your account page and log out everywhere computer sign out of step with hardware signed into the app Rockbot. The proper functionality of our platform - account, system glitches, or even counter-productive setting the... Absolutely unacceptable!!!!!!!!!!!!!. Is of no value in resolving the issue sooner somewhat random which are greyed out song repeat replay... It asks me to say Sonos have lost another customer, DSPs, volume leveling, and figured... Or even counter-productive phone can communicate the wifi credentials via bluetooth. ) comes back up, plug back the! Spotify or Apple Music app back on on your PC, select Manage & gt ; select Settings & ;! Number of options are greyed out and not Sonos Audio stream is processed by the equalizer,,. Then rebooting the router that seems like the circles that you can then select a playlist... Will resolve your issue speaker is a little more correct order Port ( $ )...