Complete other tasks as assigned by store management. Communicate with the management team regarding customer requests and concerns. Maintain proper cash levels in register drawer and change machines. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Ensure the proper execution of assigned foodservice and beverage programs and procedures. We would love to be a part of your professional journey. Managed work flow to exceed quality service goals. There are 478,210 open job vacancies in the US. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. The estimated additional pay is $2 per hour. The estimated base pay is $35,763 per year. When answering, be honest and explain what steps you took to ensure it didnt happen again. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Wawa, Inc. is an equal opportunity employer. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Join us or tag a friend to apply! Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Location: Field. Location: Field. Prepare all made to order food and/or beverages according to recipe or customer specifications. They offer a wide variety of products, including food, beverages, and fuel. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Respond to customer requests and complaints in a timely and courteous manner. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. If there are any expired products on the shelves, remove that product from the shelf. I had overslept and rushed to get ready. Pull expired items, document and discard. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Join us or tag a friend to apply! Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Be sure to comply with all laws in the state in which you work. Learn more about Department: Store Operations. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Job Description. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Persuasive Speaking Skills. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Ensure coffee thermals are filled and working properly. Ensure the proper execution of assigned foodservice and beverage programs and procedures. You can also receive alerts via instant message. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Store 5222 - New Smyrna Beach, FL 32168. Then, I offered to remake his meal for free. He apologized and left happy.. Job Description. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Previous customer service experience is preferred, but not required. Location: Field. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Get a free, personalized salary estimate based on today's job market. Pull expired items, document and discard. Wawa, Inc. is an equal opportunity employer. Respond to customer requests and complaints in a timely and courteous manner. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. . Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Greet and provide an enjoyable shopping experience for all customers. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Employers ask this question to learn more about your work ethic. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Identifying customer needs. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Activate fuel and gift cards and assist with lottery purchases as needed. Greet and provide an enjoyable shopping experience for all customers. Sykesville, MD. Check expiration codes, face and inspect all items. Want to receive job alerts for similar jobs? Job Title: Customer Service Associate. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Part-Time. Your email address will not be published. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Customer Service Representative job title. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Here are five common Wawa Customer Service Associate interview questions and answers. Come to us in your pursuit of success. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Find out what skills and jobs are in high demand. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. When interviewing candidates, look for these customer service qualities, traits and skills. Wawa, Inc. is an equal opportunity employer. We're committed to being your source for expert career guidance. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Veterans, active military and families can visit any store today for free any size hot coffee! Enjoy meeting new people? Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Learn how this feature works. 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