Top service. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. The salesman was a very pleasant & helpful young man. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Apparently car needed almost 3000 of work. Wont be buying from them again ever. We are absolutely thrilled that you have rated us so highly! Holly was a new member of the sales team & in our opinion a great credit to the company. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. Big thanks Jamie and co, you are doing things right. Sam Mellor posted on LinkedIn I can now add the Stratstone reputation executive team. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! They think we customers ate stupid!! Hi Dylan,Thank you for taking the time to post this review. Have a wonderful day! Top service. The salesman was a very pleasant & helpful young man. Best wishes,Customer Services. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . I was given a courtesy car which helped me greatly. Stratstone MINI - | Facebook Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Your help was greatly appreciated. I was dealt with by Ellie who was excellent and the whole process went smoothly. So I could also get my MOT completed on the same day. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. We never felt under pressure, and were offered a very reasonable price. Everything I expected and was promised was done. Hi,Thank you so much for taking the time to review your experience with us. The communication was great and consistent and has been the most straight forward car purchase I have had. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! The whole experience I received this week has stopped me from buying a new BMW. Information provided by various external sources. Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. Lady very helpful on the phone. Anyone can write a Trustpilot review. Very knowledable reception staff took very good care of me. Best wishes,Customer Services. Bought a replacement key for almost 200. The branch is always available for any assistance that you may need. Kaz Bilan, sales and Rob Hamilton H. o. b, should be ashamed of themselves. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Stratstone | LinkedIn Holly was a new member of the sales team & in our opinion a great credit to the company. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Hi Anna,Thank you very much for 5* review! Thank you to the whole team there for their patience and help, especially to Nathan B! Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! I would highly recommend this dealership if you are looking to buy a Mini. Best wishes,Customer Services. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Voice your opinion today and hear what 123 customers have already said. Damian as always and Ryan in the Service Dept were first class. Well done . Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We are absolutely thrilled that you have rated us so highly! Brought a car!! We are a returning customer of Stratstone Mini. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Kept in contact throughout, collected car later that day and it had even had a wash, thank you! In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Now raised with Pendragon. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. They kept it overnight so they could listen to it cold start and fixed the problem that day. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. State of the m4 cs was horrendous! Unfortunately after the purchase the follow on care is terrible. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Took my Mini for its yearly service. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Huge thanks to Ellie, initially, and lastly to Steve and Paul. I was given a courtesy car which helped me greatly. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Travelled to dealership to collect car and handover was seamless. No pushy sales, but a genuine friendly human being. The deals they offer are brilliant and nothing is too much trouble. . Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. We hope that you'll consider us again in the future.Customer Services. We value your feedback and take pride in providing the best possible customer service! At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. How did they know I'd booked online if it hadn't come through. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Ranjit started as a product genius and . To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! All rights reserved. It meant we could put the car through its paces under conditions pertinent to us. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Stratstone Mini Leeds are a car dealership based in West Yorkshire. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023.
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