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increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. period of more than twenty-four hours or include overnight accommodation. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Most airlines have issued one free change and you may be eligible to cancel for future credit. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Give us a call back when you're ready to rebook. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. If you do not see a travel credit and believe you have one, please give us a call to confirm. On the checkout page you can enter the details of the card you will be using. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. I had leave revoked in the military and had to cancel my trip. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. accounting for a significant proportion of the package. last updated: June 29, 2021. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Masks are now mandatory in airports, train stations and other ports of travel. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. You can also update your email address to a more permanent one on your account any time. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. For your protection, we recommend that you purchase trip cancellation and travel accident protection. You can file an insurance claim through the company and wait to hear from them directly. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Student Refund Policies | Regent University It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Accommodation (if included) is based on twin share unless otherwise indicated. These policies and rules are binding on you, so be sure to review them before purchase. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. StudentUniverse assumes no liability for the acts of the service provider in refusing service. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). We cannot guarantee that the travel service provider will credit you with point for your booking. These policies and rules are binding on you, so be sure to review them before purchase. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Please be respectful of our time and other people who need help too and just message us once. Individual services and tour organiser packages. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. You should also confirm departure times for each onward flight. I have questions about baggage. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Bad. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard Please see your booking confirmation email for details of your booking provider and confirmation reference. Sound good? At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. All individuals departing from the United States of America must be in possession of a valid passport. 198 User Reviews. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Bottom Line. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Refund Policy. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Such terms and conditions may be disclosed by use of hypertext links. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Coronavirus FAQ | StudentUniverse StudentUniverse: Cheap Travel on the App Store It depends on the airlines waivers and if the travel ban actually applies to you. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. 5 months later I am still trying to get my $900 back from this scam. We believe that travel is essential to a modern education and that students return enlightened and inspired. Business Details In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Most airline tickets do allow changes for a fee, plus any difference in fare. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Sign up for sale alerts, email-only discounts, travel inspiration and more. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. We will try to reach you again as soon as we can. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). If your airline is offering refunds, we can advocate for a refund on your behalf. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. This table is for informational purposes only. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. You must not make any booking unless you understand and agree with these Booking Conditions. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Prices are not guaranteed until full payment is made. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Terms and Conditions | StudentUniverse The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Almost always, latest coupons and promo codes can be found there. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. You will need to input your traveling companions' details before entering your credit card information. StudentUniverse AU has got you covered. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. StudentUniverse is on a mission to make global experiences possible. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Travel documents cannot be transferred to another person to use. All refunds will be delayed until the situation stabilizes. Your order constitutes an offer to buy a product. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Many airlines are updating their policies regarding travel credit use deadlines. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. The credit will be for the remaining amount of your ticket. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. www.cdc.gov. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. When you Log in or Sign up, ensure you do so with the traveler's info. Please ask us to confirm what protection may apply to your booking. First, visit the link for Studentuniverse Refund Policy Coupon Code. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. you will be asked to show the childs full unabridged birth certificate. Save your details for a quick and easy checkout process. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. You will need to know the legal name and date of birth of your friend(s). Maybe. Log in (or join) to see if you are eligible. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Have I signed up before? On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Booking Conditions - StudentUniverse Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. We advise travellers to retain sufficient local currency to meet these charges. Travelers are responsible for ensuring that they have all necessary travel documents and visas. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Fulfillment of a request cannot be guaranteed. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Enjoy the discount! Student universe uses tripmate for their insurance policies and they're a complete scam. payment or sold at an inclusive or total price: (a) transport (b) You will need to have their legal name as it appears on their ID and their date of birth. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. All rights reserved. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Second, they do not specify the baggage allowance on their e-ticket. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Additional fees for baggage may apply. All prices are subject to availability and can be withdrawn or varied without notice. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Studentuniverse Refund Policy Promo Code : r/DiscountSuave We accept most major debit and credit cards. comments . AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Basic Economy . If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Write a Review. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Please understand that travel service providers may not be able to accommodate every request. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. StudentUniverse is not an insurance company. We will ask you for details about your experience to forward to our technical support team. Also, current discount deals are available at the link. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Reviews. Coronavirus Airline Policies - StudentUniverse StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. You can still book with StudentUniverse. Please note that for all air bookings a service fee of up to 16 will apply. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". A flight disappearing from your account typically means that the airline has cancelled it. We will be fully responsible for the proper performance of the package as a whole. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Tuition. StudentUniverse | Complaints | Better Business Bureau Profile Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Transport and accommodation providers have differing cancellation policies and rules. . Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Your travel credit and expiration date can be found in My Wallet. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Studentuniverse Refund Policy Coupon Code : r/DiscountSuave To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. StudentUniverse: Cheap Student Flights, Hotels & Travel Deals You also can't split it between multiple flights. Such recipients may include the overseas travel service providers with whom you seek to make a booking.