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TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Here are 8 tips for writing great reviews. Friendly staff always happy to help. THE WORST customer service i have ever had the misfortune to encounter. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Probably because I sent it in so long ago and it shows their processing times are embarrassing. I am very disappointed that you have emailed me as a new member. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. All rights reserved. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. If you like swimming, prepare to be hugely disappointed! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Join the 248 people who've already contributed. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Find out how we combat fake reviews. Its not worth the money that I am paying now. The staff are friendly and the gym is very tidy. Lovely gym with great facilities! We use dedicated people and clever technology to safeguard our platform. I went a few times a week and they were welcoming and a great bunch of people. Your experience matters. Amazing staff who always smile when I'm swiping in and are always ready to help. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Poor customer service and conflicting information provided by staff! They definitely make it difficult to contact them through their website. Absolute disgrace of a place rude obese staff. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service There is upbeat music playing that's not too loud, TVs with different channels with subtitles. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. I find the booking system for classes difficult to work out which is why I havent booked any yet. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The company needs shutting down. The evening staff are very welcoming and friendlly. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I have been trying to contact them for a refund for months and have been completely ignored. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. My branch shut down down and I never received a membership refund. Anyone can write a Trustpilot review. TWO WEEKS go by and nothing. I have been trying to contact them for a refund for months and have been completely ignored. Do you agree with TruGym's TrustScore? If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. How many stars would you give TruGym? The money left my account and from that date I have never heard anything from them. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Very clean with a good atmosphere and equiptment maintained to high levels. The day before, my payment had been taken. Plus side, plenty of cardio equipment. We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? We also ensure all reviews are published without moderation. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! We use dedicated people and clever technology to safeguard our platform. The trouble is they use crooks to process their member's payments. I used to be with DW you in Huddersfield then true gym took it over. This gym is great! CON's / The gym is a mess! They now refuse to refund monies taken. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. | Read 61-80 Reviews out of 267 As far as I'm aware non of the members have received refunds on their memberships either. we were never told about it and there are no signs of cctv anywhere to warn us. But I suppose you get what you pay for. there are no fitness classes like totally shredded in the evening. Your experience matters. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! This company doesnt care about its members, its purely about money for these people. Seems like nothing is ever cleaned. Even a reminder email could have helped, Never join this gym, Its not good. | Read 241-259 Reviews out of 259. The pool is excellent. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. My feed back is that if I could train at another gym early in the morning I would. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Trugym Chathamarrrgh!!! Most of the equipment is very old and remains unfixed for long periods of time. It goes against our guidelines to offer incentives for reviews. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Contact your local truGym via our online contact form. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I email head office never got a reply. No matter how many times I try to contact them I never get a response. | Read 41-60 Reviews out of 241 It's a public swimming baths not a gym. The branch (Chatham) don't even answer my emails now! 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Gym is always clean and range of machines is good. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. How many stars would you give TruGym? Thanks. Staff were non empathetic and unhelpful following the incident. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Your experience matters. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Our 2022 Transparency . The floor is never cleaned properly and the water dispenser has mild on it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No warning, no contact via letter or email. Needs improving but here is hoping it gets there! Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. because of this I was able to cancel my contract. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Friendly environment for ladies only. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Here are 8 tips for writing great reviews. i havent seen the gym manager, i dont know even if she exists, just heard there is one. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting.