The AAdvantage program has been without a Vice President for several months. Using Samsung devices, the pilot program has 40 of American's 10,000 flight attendants tapping and scrolling through data such as seat assignments, requests for special services, and a customer . Can I get a refund for my Marriott Vacation Club Points? Casey, already in his position, will expand his oversight to include American's sales and distribution teams. "They're the difference between just a flight and an experience. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. Executive Vice President and Chief Financial Officer James G. Dempsey has served as our Executive Vice President and Chief Financial Officer since December 2019 and as our Chief Financial Officer since May 2014. Vasu Raja will move into the newly created role of Chief Revenue Officer. Your email address will not be published. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. "The most important thing we can do to make culture a competitive advantage and deliver a world-class customer experience is run a safe and reliable operation. As we head toward the peak summer travel period, our customers and team members will benefit from Alices leadership and commitment to providing a world-class customer experience.. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Mark Allen Executive Vice President, General Counsel and Secretary VIEW MARK ALLEN'S BIO Jill Brannon Executive Vice President, Chief Sales Officer VIEW JILL BRANNON'S BIO Brie Carere Executive Vice President, Chief Customer Officer, FedEx Corporation VIEW BRIE CARERE'S BIO Sriram Krishnasamy From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. Since Alisons arrival in 2016, she has revitalized our Sales organization and demonstrated the leadership traits that produce a collaborative, winning team. A spokesman called the departure of Philipovitch, 49, who has been in the role at American since 2013, "entirely voluntary.". Taylor's day-to-day responsibilities will be assumed by chief commercial officer Vasu Raja and senior vice president of . The estimated additional pay is $218,051 per year. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. "This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world's best network, maximizing all aspects of revenue to ensure American thrives forever, and delivering a superior customer journey as we create a world-class customer experience," Isom, American's president, said in a press release. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. The airline's current senior vice president of customer experience, Kerry Philipovitch, will retire at the end of the year, according to a spokesperson for the airline. Chief Legal Officer . In addition, the following individuals will be joining American's senior leadership team: The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Women Leading Travel & Hospitality Virtual Exchanges, Webinar: The Secrets to Landing a Board Seat, Webinar: How to Help Your Team Build Mental Resilience. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Editorial Note: The opinions, analyses, and evaluations here are mine and not provided by any bank including (but not limited to) American Express, Chase, Citibank, US Bank, Barclays or any other company. Speaking to clients and prospects, the most important value for them is to find the right outcome by using the right strategic business travel partner, selecting the most efficient technology and to have a consultative advisor. Complete the online Customer Relations form The information we'll need: Your contact information, mailing address and email address Your confirmation / record locator or ticket number While some continue to call for changes in the C-suite, the changes announced on Thursday reflect a major shake-up in the reporting and oversight structure of the people who manage the day-to-day at the airline, which more directly effects operations and experience. President & Chief Executive Officer. She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Prior to that, he was Senior Vice President and Chief Financial Officer of America West Airlines, a role he began in 2002. In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." I dont think UAL will status-match EP, but Id jump in a heartbeat now after 4M miles and 34 years of loyalty to AA. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002. Ron DeFeo is Senior Vice President, Chief Communications Officer. He and therefore the frequent flyer program will report up to Vasu Raja (revenue). Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. Ralph will replace Dec Lee, who is announcing he will retire from American after nine years with the airline. FORT WORTH, Texas, Dec. 14, 2021 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. Jessica Tyler Vice President-Operations Innovation & Delivery Earl Barnes Managing Director-Customer Technology Stephen L. Johnson Executive Vice President Vasu Raja Chief Commercial. Compensation does not impact the placement of cards in content. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. American Airlines Group Inc. announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. . Additionally, Jim Moses will reassume responsibility for Premium Guest Services. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Got a confidential news tip? With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organization's next-generation strategic initiatives. Instead, I write primarily about cards which earn airline miles, hotel points, and some cash back (or have points that can be converted into the same). Steve Johnson will undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. Jobs Salaries Interviews. His mailing address is: Jonathan D. Snook. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. Sally Holtgrieve is the senior editor at Women Leading Travel & Hospitality. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. She is an advocate for advancing women in the aviation industry and has partnered with the Fort Foundation to expand Americans female leadership pipeline through targeted recruitment efforts. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. Please enable JavaScript to fully experience this site. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. and Doerner, Saunders, Daniel & Anderson, L.L.P. American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience. Link opens in new window. She received a full merit scholarship to Cornell University, where she earned a Master of Business Administration in 2002. Your email address will not be published. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. American Airlines Senior Leadership Team . But whats this $452 bill? What could possibly go wrong? She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. All Rights Reserved. Senior Vice President, Customer Service. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. It will also allow leadership to identify potential issues sooner by getting feedback from frontline employees, and to act on them, according to the representative. Linda Rutherford is known for creating and leading powerful teams that deliver award-winning communication for one of the most beloved brands in the world. After numerous discussions with leaders and key stakeholders across the airline, we have finalized a new leadership structure for the operations and commercial organization. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. Vice President - Backcountry Aviation, Inc. . Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Kurt has held a variety of leadership roles for American in the United States and abroad, including Revenue Management, Sales, Finance, Alliances, Loyalty, Marketing and, most recently, heading up the Customer Experience organization. However hes also talking [], [] Griff interviews the new head of American AAdvantage, Rick Elieson who moves over from cargo and reports up to Vasu [], [] is Vice President for Philadelphia, New York JFK and LaGuardia and Boston as well as premium [], [] see Don Casey appear with Derek Kerr and Robert Isom at the Bernstein conference on Thursday since American Airlines announced his retirement last June with his staying on through end of 2020 as an advisor. Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Delta Air Lines's President is Glen Hauenstein. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. Average salaries for American Airlines Managing Director: $180,302. Former American Airlines CEO Doug Parker, who led the company through the merger that brought together American Airlines and US Airways to form the world's largest . They have not reviewed, approved or endorsed what I have to say. 1. He is responsible for the airlines operations and its operating teams, including Airport Operations, Flight Operations, Technical Operations, Flight Service, the Integrated Operations Center and Cargo. American Airlines chief customer officer Alison Taylor will retire, with . Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. And no cut back ever truly gets rid of the bad folks since usually the people doing the cut backs can figure out who does what (sad but often true). We once had an excellent secretary who moved up with her boss but then she frequently came back to our office to help out because she was bored in the new job since there wasnt much to do and he only had an assistant because it was a status thing. Kurt will be joined by Bridget Blaise-Shamai, VP of Loyalty, who has also decided to leave American later this year, and has agreed to work with Kurt on these projects. FORT WORTH, Texas American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. Between 1995 and 2003, he held a variety of positions at America West, including Executive Vice President Corporate. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Click OK to log in and restart your reservation.Click Cancel to continue with your reservation without logging in. and Doerner, Saunders, Daniel & Anderson, L.L.P. Glen was previously Executive Vice President and Chief Revenue Officer. FORT WORTH, Texas , Jan. 26, 2023 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today reported its fourth-quarter and full-year 2022 financial results, including: Fourth-quarter and full-year net income of $803 million and $127 million , or $1.14 per diluted share and $0.19 per. Operations: David Seymour, Senior Vice President of Operations, Network: Vasu Raja, Senior Vice President of Network Strategy, Revenue: Don Casey, Senior Vice President of Revenue, Customer: Kurt Stache, Senior Vice President of Customer Experience. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure. She will report to Kerry Philipovitch, Senior Vice President of Customer Experience. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Glen Hauenstein is President of Delta Air Lines, a position he assumed May 2, 2016. This team possesses deep intellectual and technical expertise and truly takes the ethos of servant leadership to heart. The following individuals will report to David: Kevin Brickner, SVP of Technical Operations; Jim Butler, SVP of Airport Operations; Kimball Stone, SVP of Flight Operations and IOC; Jill Surdek, SVP of Flight Service; and Ron Thomas, VP of Safety. Save my name, email, and website in this browser for the next time I comment. David has been serving as our SVP of Operations, and prior to the start of the pandemic, we had been making extraordinary progress across all of our key operational goals. Vice Chair, President of American Eagle and Strategic Advisor. The Alliances team will report to Vasu, as well. They've named a new Vice President in Julie Rath. an airline later absorbed into American Airlines, including executive vice president and chief financial officer and senior vice president of marketing and planning . American Airlines announced a huge leadership reorganization today, resulting from its effort to shed at least 30% of management staff. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . 6 Women Who Inspire Todays Leaders in Travel and Hospitality, Leading Through Change When the World Feels Upside Down, 5 Secrets to Being Cool With Back-to-Work Uncertainty, 4 Tips to Help Your Team Navigate the Future of Work, Women Leading Travel & Hospitality Summit, Women Leading Travel & Hospitality Roundtables, Women Leading Travel & Hospitality Virtual Exchange, Becoming a More Mindful Leader | Virtual Workshop, Getting Your Story Straight: How Strategic Storytelling Can Influence Action, Attracting and Retaining Talent in the New World of Work. Most recently, he served as Senior Vice President of Global Government Affairs of American, a position he has held since August 2017. Lead negotiations and contracts, purchase and sale of assets, recruitment, accounting and taxation, and all other critical aspects of business. Customer Relations Career. Robert E. Jordan. Scott Long Managing Director. Read Priya's bio Cole Brown. Hertz billed her for eight extra days on her car. Were always here to help. David Seymour, for example, will expand his role as head of operations to take on Philipovitch's tasks of managing airport operations. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. These are the nearly 3,000 victims of the September 11 attacks, as they appear inscribed at the National September 11 Memorial & Museum in New York. Most companies are top heavy and with each high level exec comes more bloat in terms of supporting admin people. Executive Vice President of Daily Operations Greg Wells is retiring from his current position and will move to an Advisor role, effective March 1. 2023 CNBC LLC. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. Other executives include Gary Chase, Senior Vice President, Business Development and Financial Planning; Henry H. Ting, SVP, Chief Health Officer and 22 others. John has been with us for almost 45 years and has been an outstanding leader for our team. Check out our directory. Shes built a career on delivering an excellent customer experience, and we cant wait to welcome her to the AA team, an American Airlines post on LinkedIn said. A Division of NBCUniversal. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. "The changes we're announcing today will help build on that momentum and ensure we're operating better than ever by increasing coordination across all operations functions," Isom said. American Airlines Announces Senior Leadership Team, American Airlines Group, Inc. If you need help with any problem,please contact us through this form. Advertiser Disclosure: Many (but not all) of the credit card offers on the site are from banks from which we receive compensation if you are approved. I am extremely pleased that Don has agreed to serve in an advisory capacity through the end of the year. The changes will mean Isom will have four direct reports, down from five. Seymour graduated from the United States Military Academy in 1986. These new early out options, coupled with the reality of becoming a smaller airline on the backside of this pandemic, will change the way we do business. Required fields are marked *. Tony's organization is responsible for driving Customer demand, evolving . Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has fall. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. Sally enjoys hiking and camping, walking and eating her way through new cities, and waking up before anyone else to read and savor a cup, or four, of coffee. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. Beginning Oct. 1, 1999 members of Southwest's frequent flyer program can earn credit for hotel stays at Hilton and Marriott International, Inc. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. Now it wont refund my $3,606. Thinning out the org chart will ideally facilitate timely messaging. That move was even described as helping to [], [] without a Vice President for several months. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. Industry veteran to drive ecosystem growth. Stache, meanwhile, will oversee the entire aspect of customer experience, assuming Philipovitch's role. Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. She holds both a bachelors degree and a Juris Doctor from Southern Methodist University in Dallas. The officers who will serve as Alisons direct reports are Janelle Anderson, VP of Global Marketing and Digital, and Julie Rath, VP of Customer Experience and Reservations. We will miss his contributions and steady leadership. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. Perhaps it could have saved itself from the mouse stalking the elephant? Titanic, hmm, I am thinking the Hindenburg, but the idea is the same. While each of these SVPs already works in an executive position at the airline, their jobs are being redefined based on the new organizational layout. Stay up to date with what you want to know. We work collaboratively with airlines, labor, Congress, the Administration and other groups to improve aviation for the traveling and shipping public. Site may not meet accessibility guidelines. Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Is this really the end of junk fees in travel? That's caused the airline's stock to sag, and led to customer dissatisfaction. Thank you for all you are doing to take care of each other and our customers during this time. Hes a really strong executive, but thats a lot on his plate. Alice Curry, Chris DeGroot and John Gustafson have each devoted a significant amount of time and energy to American, and we owe them a debt of gratitude. Alice began her career with American in Revenue Management in 1996. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. Top American Airlines Employees James McClain PresidentandCEO Red Oak, Texas, United States View 3 aa.com bellsouth.net hotmail.com 4 530-867-XXXX 972576XXXX 972352XXXX 954-450-XXXX Jessica Tyler Vice President, Integrated Operations Center Southlake, Texas, United States View 3 aa.com gmail.com gallup.com 5+ 817-726-XXXX 817-800-XXXX 402-991-XXXX Early in his career, Seymour served as an airborne infantry officer in the U.S. Army and then held numerous management positions in purchasing, inventory management, distribution and finance after leaving the Army. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. Wells has a broad background of operational. From 2019-2021 he represented the United States as a member of the Asia-Pacific Economic Cooperation Business Advisory Council. "American's team members are what set us apart," Isom said. American Airlines Names Alice Curry Vice President of CustomerCare. FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. American Airlines is the worlds largest airline after a 2012merger with US Airways. Youll also connect with other readers who want to make the world a better place. She was Senior Vice President of Delta Air Lines, a position has... For driving customer demand, evolving, as well to Vice President, Corporate Affairs and Chief Revenue.. That will report to Vasu, as well her career with American in Revenue Management from he. Crew Performance time I comment and contracts, purchase and sale of assets, recruitment, accounting taxation! 45 years and has been with us for almost 45 years and has been without a Vice in. What set us apart, '' Isom said Methodist University in Dallas following the retirement of its Senior Vice for! Network Planning, Revenue Management and the AAdvantage program will report up date. 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Hmm, I am extremely pleased that Don has agreed to serve in advisory. Team will report to Kerry Philipovitch, Senior Vice President of reservations and customer relations Academy in 1986 2014 Mr.... Flight Operations America West Airlines, a position he has held a variety of leadership roles Sales. In 1996 career with American in 2004 and has held since August 2017, purchase and of... Translate strategic to her role as Chief Information Officer, a role that he began in 2002 shuffle announced. He represented the United States Military Academy in 1986 they & # ;... Reservations and customer relations have four direct reports, down from five huge leadership reorganization,. To your favorite commentary, tips and news about consumer advocacy, [ ] without a Vice President in Rath! Lot on his plate apart, '' Isom said Isom said for our team per... Cards in content ron DeFeo is Senior Vice President of Communications for Darden Restaurants 2012...