Do you have any questions? In this case you can log in directly using the CartaFRECCIA code. Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. . Island is about 75% completed, with a lot of fun hidden gems! Please provide a reason for your refund request. Please note that Plusis notalways for sale for each Pass type. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. Look on the left of the screen and youll see a search box with the word Ticket at the top. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. When we get to the station how do we know which car we are on? Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. Can you please send me your advise on it with rates and other details. How else can I purchase / renew an electronic season ticket? Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo. The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. L'abbonamento settimanale, mensile o annuale bidirezionale. Children aged 4 to 11 years inclusive: 15 euro. If you bought tickets from the ItaliaRail site, youll need to contact them. Ensure that the WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. There is no facility to put a thirteen-year old on a Trenitalia pass. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? But how do I know what seats I have on these trains that I have chosen. or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. Is there a way to see the assigned seats before finalizing a booking? Don't be shy and let us know about your challenge. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Donthesitate tocontact ustoget instructions on how torequestafullrefund. A. In that case, the ticket is valid only for the train requested. Youretelling me the QR code is my ticket. However, costs for Plus are non-refundable. So what gives? If i have a ticket why dont i have a ticket number? If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. The only difference is if you use the train company direct (e.g. What am I missing? Will the ticket be forfeited or I can still use it on the next available train? I am looking at buying a pass for 7 days. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Detailed steps to turn off Activation Lock are as follows. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. Step 3. Remove the Pass, and then change the currency on the website header. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. how to activate trenitalia pass nintendo backup codes not working how to activate trenitalia pass. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. 1 / 8. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). It can be purchased at Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website. In order to find the trains I want i use the Trenitalia site. They call them Global Pass. NO WHERE does it allow me to choose car or seats. Look on the left of the screen and youll see a search box with the word Ticket at the top. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. Changes: 1. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. Feel free to ask in the community! WebBook train tickets worry-free with the Italian train travel specialists. But the wording on Trenitalia.com pass page does How much is the standard refund? Error subscribing to the newsletter. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. The columns underneath should be self-explanatory, with a few little notes. The age limit for that is the day of their twelfth birthday. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. Choose how many adults and children are traveling in the group, and click Send to get to the search results. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. As you know, tovalidate yourInterrail pass as a ticket for any train you locate it in the planner or add it manually to your Trip and then before boarding add it to your pass. 4. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Account. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. On the screen that appears, select the Pass you wish to request a refund for. Can I activate a new pass before my current one expires? Only you and moderators can see this information. Sorry, we're still checking this file's contents to make sure it's safe to download. If you have purchased through registration, you will find your trips inside the "My Trips" section. Go to Pass details and then Refunds and exchanges. If you cannot update your details, request assistance in the "Membership support" section of the website. Known languages: Deutsch, Italiano, English. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. We have accommodations in all the cities that we are travelling to on specific dates. Where did you make your reservations? I know Trenitalia assigns seats for this train. For trains that need reservations you need to buy ADDITIONAL reservations. Log into your account. Select "Find My" and tap "Find My iPhone" again on the next page. Different rules may apply asthese Passes are sold with a discount or special offer. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. 1. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. , Got a promo Pass? WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. Choose the subscription that best suits your needs; 2. You can request a refund via the Reservations Overviewin your personal Eurail account. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Your daughter will need a Youth Pass You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. Does anyone want to come over right now for free items, bells, etc? Access the shopping cart, check that all travel details are correct and "Confirm". Adults: 29 euro. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. Thanks for your support. In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. Distance: 135 km. We have an Italy flexi pass 8 days in 1 month in 1st class. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. The age limit for that is the day of their twelfth birthday. This generates a QR code that is then your ticket to travel but not a reservation for a seat. Where can I check if the train I am waiting for is on time? Required fields are marked *. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. Reset and keep my games I hope these user tips help you get through the mess to find what you need. Create. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. Go to 'Pass details' and then to 'Refunds and exchanges'. I know when we want to travel and where. My link Card is a card that allows you to load your one-way tickets and carnets. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Best answer by rvdborgt 5 July 2022, 22:43. All the people on here who have been trying to help you have been clear. Sorry, our virus scanner detected that this file isn't safe to download. Any suggestions as to a sweet spotdo it nowor wait? Without this second validation, you run the risk of having the pass confiscated. An activated pass will show the first It has been a pain in the you know what. . Select Profile & system > Settings > System > Console info. Make sure to file your request before departure of the train concerned. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. The QR codes in the app are no reservations, those are just your tickets. . Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call How can I buy/renew my season ticket online? Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. Go to 'Pass details' and then to 'Refunds and exchanges'. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. It cannot be used for routes with origin or destination outside regional or provincial borders. https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. I know that Trenitalia assigns seats automatically. Come posso acquistare online l'abbonamento IVOL? Is my one-way ticket issued by Trenitalia valid? Again, I have to choose the my journeys manually. WebSTEP 1: ACTIVATE YOUR ACCOUNT. Activation can be done at a major train station ticket window or at a Eurail Aid Office. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. . Select the Pass you wish to request a refund for. Activation Lock turns on automatically when you turn on Find My on your device. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Just bought train tickets. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. Purchase available from Thursday of the week before. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. Select Profile & system > Settings > System > Console info. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. 23. r/AnimalCrossingNewHor. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a 1st class. If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. Send your Pass back to us with the free shipping label provided together with your Paper Pass. Thanks again! You say that you don't know what seats you have. Your email address will not be published. How do we find what train station is closest to any given hotel. Are as follows di validit price of 2 exclusively at authorized Trenord ticket.... ' and then change the currency on the screen that appears, the! That best suits your needs ; 2 the ItaliaRail site, youll need to contact them on time details... Del mese in corso di validit prescelto, non consente di finalizzare l'acquisto iPhone '' on. 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File 's contents to make an educated guess, the ticket be forfeited or I can still use it the! Easily from there sold with a few little notes telling you the stations are invalid 7... When we get to the search results theres a taxi queue out front, youll! Know when we want to come over right now for free items, bells, etc and to...