Note: your question will be posted publicly on the Questions & Answers page. Scallops for starter were superb followed by a great deli sandwich with crab and king prawns, finished with an excellent flat white and selection of sensational chocolates. If I could describe the new lunch tapas menu in one word it would be PHENOMENAL!!!! Hotels near Andrew Carnegie Birthplace Museum, Hotels near Dunfermline Carnegie Library & Galleries, American Restaurants for Lunch in Dunfermline, Asian Restaurants with Delivery in Dunfermline, Chinese Restaurants for Families in Dunfermline, Restaurants for Group Dining in Dunfermline. It was just poor service. We neednt have worried and were very impressed by this lovely little restaurant. It definitely had the wow factor in taste. the dessert menu, but opted for coffee and a couple of chocolates to finish, feeling quite full. One of my guests had ordered and brought a lovely birthday cake with candles on it. Unbeknownst to you, I have extensive experience in the restaurant, hotel and customer service industry, with some of my guest having over a decade of experience in high end hotels and other high end retail stores. This restaurant scored 4.7 in the Google rating system. The food wasn't so appetising with such distasteful service. Some clients like delicious michelada, martinis or ale at Jack 'O' Bryan's. Tripadvisor performs checks on reviews. Delicious meals at attractive prices are provided here. Dunfermline Tourism Dunfermline Hotels Bed and Breakfast Dunfermline . Afraid we wont be back. We know how to treat guests and your establishment definitely does not. That blond lady came up to me, obviously stressed and rudely said "How long will your friends be? The food wasn't so appetising with such distasteful service. And got to say Jack Obryans was just delicious! It is on your bill! Jack O'Brien Director at Prime Appointments Recruitment Agency Witham Prime Appointments Recruitment Agency, +3 more Framlingham College Jack O'Brien CEO & Founder at O'Brien Architects. You're rudeness, lackof professionalism and customer service skills were beyond astounding. 279 reviews #11 of 103 Restaurants in Dunfermline $$ - $$$ British Scottish Vegetarian Friendly 5 Chalmers Street, Dunfermline KY12 8AT Scotland +44 1383 324720 Website Open now : 12:00 PM - 11:30 PM COVID-19 update: See the added health and safety measures this property is taking. Book ahead as there's limited space inside. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. That blond lady came up to me, obviously stressed and rudely said "How long will your friends be? I had booked this table for 9 people and gave you my card details over a month before my birthday. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. I felt so uncomfortable from the get go. I must say the monkfish wrapped in ham was a delight aswas the squid on toast and the Spanish chicken. COVID-19 update: See the added health and safety measures this property is taking. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! Tripadvisor performs checks on reviews. Thanks again! There was a good steady flow between our courses. Ridiculous. And as for Jacks new red apple dessert I cant find a word to do it justice other than heaven on a plate. Ridiculous. The food was beautifully presented and perfectly cooked. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. And as for Jacks new red apple dessert I cant find a word to do it justice other than heaven on a plate. Overall a really beautiful good quality meal that celebrates local and seasonal produce.More, Myself and my wife visited today for lunch excited to try the new Tapas menu. We were welcomed and escorted to our table, the menus were already onMore, Although it is pricey it is worth it. Get quick answers from Jack 'O' Bryan's staff and past visitors. Not at any point during our meal were we asked if everything was ok. Our water at the table was never re-filled unless we asked. Then for 12 I expected more than 2 scallops as a starter. Other reviews will maybe comment on the price and yes it was over a 100 plus for a 3 course meal for two with drinks which is a little on the indulgent side! Afraid we wont be back.More. This website uses cookies so that we can provide you with the best user experience possible. Finished off with Coffee and Signature desserts -More, Evening meals are dear for the area but lunch is great value. Had iberian fish supper which was extremely tasty. We were not disappointed - the food was excellent, all cooked to order and served piping hot - a great choice on the menu, too! Jack O'Brien played 8 seasons. I dont live in Fife but I am reliably informed there "there is no alternative" :-), Yes we are, we have tables in front of the restaurant which allow dogs, just let us know on booking and we will sort a nice table at the front. Best resteraunt in Dunfermline for fine dining and great service, Went for a catch up lunch with my sister, we decided to order some of the small plates and dine Tapas style, sharing each dish. Overall a really beautiful good quality meal that celebrates local and seasonal produce. Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. It definitely had the wow factor in taste. 149 Edward J O'brien. There was a good steady flow between our courses. Ridiculous. I had booked this table for 9 people and gave you my card details over a month before my birthday. About Jack 'O' Bryan's. About; Contact; Service Hours. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. told to move back to our seat as their bookings meant after our sitting our table would become a 4. Great food. good, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. Note: your question will be posted publicly on the Questions & Answers page. BryanCog, chef Bryan at Jack 'O' Bryan's, responded to this review. The small portion sizes can be deceiving at first but they certainly fill you up!The flavours of everything was really considered by the chef and it all really did taste so good! We did look atthe dessert menu, but opted for coffee and a couple of chocolates to finish, feeling quite full. I hadn't even ordered a drink after being there 10 minutes, and when the blond lady noticed she huffed and puffed and asked for our drink order. I last ate in here not long after it opened and had happy memories of the food from back then, but it had slipped my mind until searching for a good place to eat in Dunfermline. Based on the visitors' opinions, waiters serve good chicken schnitzels, tacos and schnitzels here. Both of us were driving so no wine but we did sample a 'mocktail' each. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. You're rudeness, lackof professionalism and customer service skills were beyond astounding. of professionalism and customer service skills were beyond astounding. The menu changes often to suit produce available at that time of year which also keeps us wanting to go back!More. Our favourite restaurant now allowing us to try and sample smaller plates and a broader range of things. Definitely not you. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. I eat out often but rarely post highly recommended. +44 1383 324720. Wanted to go since covid but put off when tried to book and were met with rude response previously. Lovely wine and some good cocktails. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. No matter, we were relaxed and ready to order a round of drinks. On the way out we bought some of Jacks chocolates which were divine. You think it would stop there, but their rudeness continued right up until the bill. We were not disappointed - the food was excellent, all cooked to order and served piping hot - a great choice on the menu, too! I had booked this table for 9 people and gave you my card details over a month before my birthday. Does this restaurant offer table service? The table next to us that we had sat at was not booked until later. You really should be ashamed of yourselves as you are a shame to the service industry. Staff were very attentive and despite the distance needed for me to travel would be very tempted to go back again. Ridiculous. x. Get quick answers from Jack 'O' Bryan's staff and past visitors. Beautifully cooked food in a nicely designed restaurant. The food was nice but the reason I will not return is that they decided how much you should leaveas a tip! Will definitely be back. A full list is available within the "safety precautions" section of this page. I'm really writing this review for your staff to reflect and do better. You think it would stop there, but their rudeness continued right up until the bill. I will put the time and effort your service staff failed to do on my special night. Staff were attentive, polite and friendly. We were treated by a very good friend to a meal here to celebrate our Golden Wedding anniversary. Dunfermline Fife KY12 8AT. I havent seen children when we have been in (mainly evenings) but the staff are very welcoming and everything cooked fresh so I am sure it would not be a problem but I would suggest you contact them to see what they offer for children just to be sure. The table next to us that we had sat at was not booked until later. 5mins later another couple are shown to that very same table we had been moved from. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Confused I thought this woman was telling me our table was going to be given away for a table of five and two. Highly recommend! I was upset and ready to just leave altogether. Thats why we workalongside people who are as passionate about food and drink as we are. Weve never had a bad meal here, being local we have visited countless times and the food is always delicious. Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. You didn't ruin my birthday because it was my guests that made my birthday special. Please do better next time.More, The food was excellent, came in good time and well presented. We left hungry and angry as it is rudewill find somewhere else I am sure!More, Having booked for a family meal, on my sons recommendation, we were a bit apprehensive when we saw 2 recent bad reviews. The menu changes often to suit produce available at that time of year which also keeps us wanting to go back! Both of us were driving so no wine but we did sample a 'mocktail' each. We had to ask. New York, New York, United States. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. When family visit they always ask to visit here so it attracts people from far and wide! How dare you! The staff were amazing, extremely helpful and assisted with questions and made someseriously good recommendations. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. Decor is excellent, nicely furnished, comfortable seats and relaxed atmosphere. This is a podcast creator profile for Jack O'Brien. I hope you make the necessary adjustments and amendments to your staff on the service side. Everybodys feeling the pinch at the moment. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. I'm so shocked by your lack of tact and professionalism. Website. Like I said, no matter, my guests and I were happy to drink and catch up while waiting, but the service staff had made us so uncomfortable. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! I had booked this table for 9 people and gave you my card details over a month before my birthday. If the food wasn't so good, no none would dine here. Excellent lunch. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! I'm so shocked by your lack of tact and professionalism. Wanted to go since covid but put off when tried to book and were met with rude response previously. You really should be ashamed of yourselves as you are a shame to the service industry. I had booked this table for 9 people and gave you my card details over a month before my birthday. The restaurant was 35%More, Thought we would take a friend to dinner at Jack O Bryans so decided to have coffee there to see what it was like and have a squint at the menu. I last ate in here not long after it opened and had happy memories of the food from back then, but it had slipped my mind until searching for a good place to eat in Dunfermline. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. You didn't ruin my birthday because it was my guests that made my birthday special. 5mins later another couple are shown to that very same table we had been moved from. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. I dont live in Fife but I am reliably informed there "there is no alternative" :-), Yes we are, we have tables in front of the restaurant which allow dogs, just let us know on booking and we will sort a nice table at the front. You can use any expired gift vouchers you may have on Thursdays only(either at lunchtime or in the evening). Not even a hello or welcome, you just announced "are you for the table of nine". mail@jackobryans.com 01383 324720. We went for all three courses and it all tasted so good! Jack O'Brien has been working as a Vice President, Brulee Catering at Oak View Group for 2 years. 5mins later another couple are shown to that very same table we had been moved from. I felt so uncomfortable from the get go. I could mention so much more these tapas dishes are clever well thought out and cooked to perfection. The food wasn't so appetising with such distasteful service. The small portion sizes can be deceiving at first but they certainly fill you up!The flavours of everything was really considered by the chef and it all really did taste so good! No matter how many times I spelt my name you were unable to get it right on the reservation. If you wish yo buy any of our products please call the restaurant directly on 01383 324720 or click to our shop. I'm really writing this review for your staff to reflect and do better. You didn't ruin my birthday because it was my guests that made my birthday special. Will definitely be back and highly recommend! as a tip! Are you sure you want to delete this answer? Definitely a return visit is required!More, We were there last night for truly great dinner at the recommendation of a friend who lives nearby. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. My three final guests rushed in about 15 minutes late (at most). Definitely not you. No matter, we were relaxed and ready to order a round of drinks. How dare you! Our passion is great food and great service. You think it would stop there, but their rudeness continued right up until the bill. What you can expect during your visit. Best resteraunt in Dunfermline for fine dining and great service, Went for a catch up lunch with my sister, we decided to order some of the small plates and dine Tapas style, sharing each dish. I don't usually write reviews but I will take my time with this one. I hope you make the necessary adjustments and amendments to your staff on the service side. Not at any point during our meal were we asked if everything was ok. Our water at the table was never re-filled unless we asked. Staff were very attentive and despite the distance needed for me to travel would be very tempted to go back again. Fantastic as always every dish sublime and drinks expertly prepared. Lovely atmosphere and the service was second to none, couldnt have asked for any more. We know how to treat guests and your establishment definitely does not. I'm so shocked by your lack of tact and professionalism. I was upset and ready to just leave altogether. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Jack 'O' Bryan's. Claimed. Im not a massive dessert fan but this dessert was a game changer! Food first class especially the schnitzel and the posh fish and chips which are now family favourites when we're in the area. Does this restaurant offer table service? We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. We know how to treat guests and your establishment definitely does not. 7 people suggested Jack 'o' Bryan's (updated February 2023) We chose to sit one table up but were very quicklytold to move back to our seat as their bookings meant after our sitting our table would become a 4. Thats where the good stuff ends. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. 5,718 were here. Not cheap and no childrens menu but our 10 year old enjoyed 2 starters and the 6 year old was offered a suitable alternative. Overall a really beautiful good quality meal that celebrates local and seasonal produce.More, Myself and my wife visited today for lunch excited to try the new Tapas menu. Service wasgood, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. I know exactly what you mean about this "lady". Will definitely be back and highly recommend! if in Edinburgh would be a lot more expensive. Read more See all (175) We will be back again soon however, so keep up the good work. 5mins later another couple are shown to that very same table we had been moved from. I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." The table next to us that we had sat at was not booked until later. We eat here on Saturday what a pleasant surprise excellent food .. the chef easily accommodating my wifes dietary restrictions. We will be back again soon however, so keep up the good work. One of my guests had ordered and brought a lovely birthday cake with candles on it. My three final guests rushed in about 15 minutes late (at most). We had to ask. Fantastic as always every dish sublime and drinks expertly prepared. Service wasgood, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. Jack 'o' Bryan's, Dunfermline: Restaurant menu and price, read 6002 reviews rated 93/100. Get yourself along and try it David and VictoriaMore. Broader range of things any of our products please call the restaurant directly on 01383 324720 or to. Attentive and despite the distance needed for me to travel would be a lot more expensive your will. Already onMore, Although it is pricey it is worth it meal,. Walked in chef easily accommodating my wifes dietary restrictions great value im a. The visitors ' opinions, waiters serve good chicken schnitzels, tacos and schnitzels here staff. My wifes dietary restrictions you really should be ashamed of yourselves as you are a shame to the service second. 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