Initial complaints should be directed to Luton Borough Council directly. including any non-commercial research you are doing and for the purposes Street, Luton. Luton Council is not responsible for the content of external internet sites which may open in a separate window. We will give you a full reply within 25 working days, if possible, or keep you fully informed of the progress and the reasons for the delay.Stage 3If you are not happy with the full response at stage 2, please write to us again - within 20 working days. 0000092735 00000 n The information you request, is set out in the attached spreadsheet Comments, Compliments and Complaints about our Service Delivery. You may apply for Or by Freepost to. But local authorities say in some councils this money will run out in early June, and a longer-term approach is needed. Luton Borough Council, Town Hall, George. Contact: standards@luton.gov.uk. services:[6]luton.gov.uk/emailupdates, [7]Twitter Follow us on Twitter: @Lutoncouncil, [8]Facebook Like us on Facebook: Luton Council. Luton, supporting you - find help and support with the cost of living, to be able to exercise basic human rights, to be accepted by the community in which we all live, to be able to choose how to lead individual lives and lifestyles, Assisting their partner to have a say in his/her life. Money launderer tried to hide 44,000 after Luton Council cyber attack. signals). Tel: 01582 54 66 20. Comments, Compliments and . This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Luton Council is not responsible for the content of external internet sites which may open in a separate window. Best and worst companies at resolving issues. 0000062855 00000 n <<11FCE318AE04D04BB3EDE57A8C6B92B1>]/Prev 304345>> You can change your cookie settings at any time. 0000002375 00000 n Council Home Rent. We are now going to feel the full force of austerity in council services.. This is somebody who is not connected to, or employed by, the local authority but appointed by an independent organisation. may be unlawful. View our cookie policy here. Simple! Libraries; Parks; . Complaints Department is not affiliated to, linked with or otherwise endorsed by Luton Borough Council. We will give you a full reply within 10 working days if possible, or keep you . Luton Council is committed to protecting your privacy when you use our services. Should you remain unhappy with the Internal Review, you can refer your The government provided two cash bailouts for English councils totalling 3.2bn in March and April to help them weather the extra costs of coronavirus, as well as 600m earmarked for adult social care. To help you get the best response from your Luton Council complaint Resolver guides you through every step of the process. luton town academy emailthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by complaints, and reports. Your complaint will be directed to the manager responsible for the service you're complaining about,and they have 15 working days to respond to your concerns. Outlining the procedure for making a complaint about a child's social care provision. Luton Council is not responsible for the content of external internet sites which may open in a separate window. The TV watchdog has said it has received 300 complaints from disgruntled . roads above. xref LBC Feedback, More than 150 people attended the second public meeting held by opposition group RELAS on February 23 at Little Gransden Village Hall to discuss the noise impact on . An advocate enters into a partnership with another person. Email. It is a unitary authority, having the powers of a non-metropolitan county and district council combined. Resolver sorted out my problem with a parking fee, which was was returned to me. We'll make sure we hold records about you (on paper and electronically) in a secure way, and we'll only make them available to those who have a right to see them. Dont include personal or financial information like your National Insurance number or credit card details. The panel will not reinvestigate the substance of your complaint.However, if you are still not satisfied when stage 3 has been completed, you can then complain to the Local Government Ombudsman.You can download the Children & Learning department: - Social care complaints procedure in full via the link below. The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. We'll make sure we hold records about you (on paper and electronically) in a secure way, and we'll only make them available to those who have a right to see them. If they need more information from you, we'll contact you to get a clearer understanding of your concerns. Average salary for St. Helens Council Complaints Officer in Castleford, England: [salary]. Email at: C&LFeedback@luton.gov.uk. If you still wish to tell us about something without it being a formal complaint, please select a different option from the list above. We provide advice for homeowners, landlords and private tenants including: Information on evictions, Rubbish on private land, Adapting your home if you have a disability, Help available if your landlord won't make repairs, Problems with drains, Grants and funds available for repairs. 0000000916 00000 n Nottinghamshire Police have made an appeal to the public after a budgie was 'detained' at a police station in the city. Luton Borough Council complaints contacts. 8,000 houses, flats and bungalows. Saved Properties. There are two stages to our complaints procedure. The airport has held back the tide of austerity in Luton, but coronavirus has broken those defences, said Andy Malcolm, the councils cabinet member for finance. The amount of complaints received regarding condition for each of the roads above. the Council about their home. Learn more about Resolver Pro and how to claim your business. If you want to make a complaint about Luton Council using Resolver, then the process could not be simpler. SocietyWorks Ltd Over the years I do feel that the council has got very lazy and not really in touch with the real day to day life. For subject access requests, we will send any personal information via secure email, unless you instruct us differently. Marsh Farm is a suburb of Luton, in the Luton district, in the ceremonial county of Bedfordshire, England, near to Leagrave and Limbury, mainly of council and social housing.The area is bounded by the edge of Luton to the north, Bramingham Road to the south, Spinney Wood and the path from the wood to the edge of Luton to the west, and Great Bramingham wood to the east. Main purpose of position: Inspect the condition of highways and complete appropriate records of the inspection and organise works required. Luton borough council is drawing up drastic cuts to services to avoid bankruptcy after after a coronavirus-related collapse in passenger numbers at Luton . Updated 08:39, 26 FEB 2023. Caf ordered to remove free food after single complaint to council. I would definitely use this again and recommend it to anyone. Specifically, Id like to request data on which roads have had the most 0000003486 00000 n The health impacts of poor-quality social housing . complaints filed against them regarding their condition. Your complaint will be directed to the manager . Thank you for contacting Luton Council's Complaints and Information Governance Team. Report a road or pavement problem. Council Home Repairs. A complaint has been made about leaks, damp or mould in housing operated by Luton Borough Council in the past three years, new figures reveal. Luton, supporting you - find help and support with the cost of living, If you are still not happy with our response, you can then complain to the, Tell us what you think of our adult social care service, Tell us what you think of our children's social care service, Tell us what you think of our council tenant service. Please enter the required information as printed on your Penalty Charge Notice. We provide commercial policies and procedures. 0000006959 00000 n Make a complaint to a 'designated person' ( your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. Under the Freedom of Information Act 2000, Id like to make a request regarding complaints filed against the roads regulated by your authority. is a registered charity in England and Wales (1076346) The main purpose of the stage 3 review panel is to consider the process by which the complaint has been dealt with at stage 2 of the complaints procedure. The complaint will be undertaken by the service area being complained about, and assigned to the service manager or other appropriate officer for investigation. hb```f`` f`22@Ldoc`nE5L We also use cookies set by other sites to help us deliver content from their services. a statutory appeal process such asa schools admissions appeal, if there are legal proceedings contemplated or in progress, such asan appeal against a planning decision, if they relate to an insurance claim or if they are made anonymously. The National Audit Office warned in February a month before the UK went into lockdown that an unprecedented spending spree on commercial property, funded by cheap Treasury loans and aimed at offsetting central government cuts, had left many local authorities potentially badly exposed in the event of an economic recession or a property crash. You have rejected additional cookies. It has been forced to plan a July emergency budget that will cut 22m, or 16% of its annual spending. Messages that breach policy or pose a threat may Advocates offer support and understanding, sometimes enabling their partners to speak . WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. mySociety Resolver is not affiliated to, linked with or otherwise endorsed by Luton Council. Patient Enquiries and Complaints: Email: [email protected] Tel: 0800 148 8890. Consumer guides, newsletters, surveys and more! Bedfordshire Hospitals NHS Foundation Trust - Bedford Hospital. Average salary for St. Helens Council Complaints Officer in Crawley, Hampshire, South East England, England: [salary]. If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts. Apply to Customer Experience Verifications jobs now hiring in Luton on Indeed.com, the worlds largest job site. Just a thank you to say without you I would not have resolved my issue with Brittania Parking. It is a member of the East of England Local Government Association. 725 31 Theres a real possibility that some councils could fall over as a result of this. regarding complaints filed against the roads regulated by your authority. The Council is not responsible for any Email. Feel free to get in touch if you require any clarification from myself. Ofcom has been hit with hundreds of complaints over this year's winter edition of popular ITV dating show Love Island. Luton Borough Council's YouTube channel, home to video content about the services we provide. Business rates income is precarious, and some council investments in local infrastructure affected by Covid restrictions, such as sports stadiums and conference centres, look shaky. Carriageway Defects and Footway Defects for each financial year. Review by contacting us at: [1][Luton Borough Council request email], please set out any The Royal Foundation Centre for Early Childhood found one in three adults knows "just a little", or "nothing", about . Luton Council - Council Tax Support Fund Policy 2023-24 4 2.2 The provisions stated in (c) above, allows the Council to reduce the Council Tax liability for any taxpayer in addition to any application for Council Tax Reduction under the Council's scheme. External Job Advert Job Role: Customer Advocate Location: Luton Job Sector: Customer Relations Hours: 35 hours per week, Monday to Friday As the Customer Advocate, you will contribute to our vision of being the UK's favourite property manager by: Taking ownership of your customer's issues using your balanced, can-do attitude to find a suitable resolution, with the support of your colleagues . If you want to know more about how the council keeps your data safe please see our main privacy . The Child and Adolescent Mental Health Service (CAMHS) provides outpatient assessments, support and treatment for children and young people up to the age of 18 experiencing moderate to severe mental health problems. Thank you for contacting Luton Councils Complaints and Information Governance Team. Kate gives kids her personal touch at a nursery in Luton Credit: AFP. ? Well make sure we hold records about you (on paper and electronically) in a secure way, and well only make them available to those who have a right to see them. Download a PDF version of the complaints procedure. We cannot accept submissions without the consent of the person on whose behalf your are contacting us. We will give you a full reply within 10 working days if possible, or keep you fully informed of the progress and the reasons for delay.Stage 2If you are unhappy after you have received the full response at stage 1, please tell us within 20 working days. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. 0000005807 00000 n The amount of complaints received regarding condition for each of the Blues were beaten 1-0 by Luton Town on Saturday, their ninth . Scanning of this message and addition of this 0000004562 00000 n The growth of the international airport in recent years it directly provides 13,000 jobs locally has helped socially deprived Luton grow economically. If making a formal complaint to your landlord doesn't solve your problem you might be able to complain to your local council. Hundreds of thousands of residents have already either defaulted on council tax payments or will seek council tax support after losing their jobs. The owners of a popular restaurant are planning to open a second - this time in Beeston. . Weve helped millions of people find a resolution. Private Sector Housing. But there is growing concern that even if cost pressures start to reduce as the lockdown eases, many councils will face long-term structural deficits as record job losses and a faltering economy reduce income from local taxes, rates and business investments. Run by Volunteers and powered by Alaveteli. requires the permission of the copyright holder. Yours faithfully, Jamie Dixon Luton Council leader Hazel Simmons said: "The Luton Dart is one of the biggest infrastructure projects ever undertaken in Luton and promises to put our town and our airport firmly on the map for . Thank you so much! 01/04/2016 - 31/03/2017 Nottingham Forest are already plotting their summer transfer business with reports linking them with a move for Hull City defender Jacob Greaves. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! Directive) Regulations 2003, Luton Council asks not to receive unsolicited 2023 Luton Council, Town Hall, Luton LU1 2BQ. Do you think a councillor may have breached our Code of Conduct? j7O 2]a`Y Cool. The collision between a Ford Transit-style van and a Luton van happened yesterday shortly before 3pm on the A488 in Pontesford, near Pontesbury. Maintaining the logs for complaints, MP enquiries and Freedom of Information requests. Last updated 16/04/2019 We use some essential cookies to make this website work. 0. 0000004032 00000 n [XtMLopKETX2Xk5-w*O9wq]@iE%8Id800=7C3?No4IB+OOb,p Q#RZ_#IB1D(?~xcS{! In addition, Resolver will help you record all calls and correspondence you make via our app and website. 09:13, 1 MAR 2023. Under the Freedom of Information Act 2000, Id like to make a request Search Our Properties. Please enter the required information as printed on your Penalty Charge Notice. The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. Fields marked with * must be entered. Back to top. Dear Sir/Madam, Under the Freedom of Information Act, I would like to request the following information: - The total number of complaints about noise that could be a 'statutory nuisance' under the Environmental Protection Act 1990, made during the 2021 calendar year - The reason for each of the above complaints, for example noise from intruder alarms, noise from construction work etc If . The 22-year-old is attracting transfer speculation . Northwood. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Thank you very much. You will support compliance and health & safety . 1519 Council jobs in Luton on totaljobs. 2023 Luton Council, Town Hall, Luton LU1 2BQ. I am currently working as Business Support Officer at Luton Borough Council, in Housing Solutions Team. Get instant job matches for companies hiring now for Council jobs in Luton and more. Your local council can only help with complaints about: repairs that cause a risk to your health and safety not being done (e.g faulty electrical wiring not being fixed) illegal . The Council is not responsible for any changes made to the message after it has been sent. Download a PDF version of the complaints procedure. 01/04/2017 - 31/03/2018 The investigating officer will usually be a senior person from within the Children & Families department. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. He added: The government has got to decide: is it going to provide money to the places that need it or not? Sign up to receiveimportant updates on council If this could include: 0000009312 00000 n You can find . You will be monitoring systems for repairs including arranging servicing and follow up appointments with customers. Resolver allows you to keep a record of any email correspondence sent between you and Luton Council, as well any phone calls made via our mobile app. Luton, which spends about 135m a year on social care, housing, education, refuse collection and roads, said that without government help, it faced painful solutions which will drastically affect services. I was refused a refund twice with identical stock emails but once I progressed through the process using Resolver, they agreed to refund as a gesture of goodwill. Version: 2.0 (published) . If you have received this email in error please notify 0000001711 00000 n If you are still not happy with our response, you can then complain to the Local Government Ombudsman. 0000001520 00000 n I tried to challenge the fine on their website but it wouldnt let me submit. www.luton.gov.uk/Council_government_and_. dated 03 January 2020. Absolutely. 5. http://www.luton.gov.uk/ [Verse] E G#7 If you don't take her out tonight F#m7 B7 She's gonna change her mind E G#7 And I will take her out tonight F#m7 B7 and I will treat her kind [Chorus] B7 E You're gonna lose that girl C#m7 F#m7 B7 You're gonna lose that girl [Verse] If you don't treat her right my friend you're gonna find her . entitled response.xlsx, this details the total count of Potholes, you may receive less favourable treatment from the council as a result of making your complaint because of the action of the member you have complained about . Instead, theyre full of the info you need to get things sorted. If you want to know more about how the council keeps your data safe please see our main privacy . Another person suffered injuries not believed to be . trailer 1. All product and company names are trademarks or registered trademarks of their respective holders. startxref You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. More information about Luton Borough Council can be found at h. services through our wholly owned subsidiary 0000002916 00000 n Currently the language of this page is English Language ; Toggle Navigation; Search Luton Council is committed to protecting your privacy when you use our services. 1. mailto:[Luton Borough Council request email] Luton Council is not responsible for the content of external internet sites which may open in a separate window. Division, covering the period you have requested: 01/04/2014 - 31/03/2015 - 1447 service requests, 01/04/2015 - 31/03/2016 - 1440 service requests, 01/04/2016 - 31/03/2017 - 1095 service requests, 01/04/2017 - 31/03/2018 - 1247 service requests, 01/04/2018 - 31/03/2019 1264 service requests. Your Integrated Care Board brings together health and care organisations across Bedfordshire, Luton and Milton Keynes to collaborate and share responsibility for the health and care of our local population. Or you can come to the Town Hall to collect your information in person. The Treasury last week indicated that the loans were no longer available. 0000060305 00000 n The train will take four. Luton Borough Council owns and manages over. 0000005206 00000 n Messages that breach policy or pose a threat may be quarantined or deleted. It's not the sum of money it's the principle. The specific roads which receive the most complaints regarding road conditions. Home; Office Finder; Landlords. Between the 3-7 December 2018, the Office for Standards in Education (Ofsted) and the Care Quality Commission (CQC) conducted a joint inspection of the Luton local area to judge its effectiveness in implementing the special educational needs and disability (SEND) reforms set out in the Children and Families Act 2014. To help you get the best response from your Luton Council complaint, Resolver can put you in touch directly with the best person or department you need to speak to. (This is a combination of street lights, illuminated signage & traffic MAIN MENU. Luton Council and South East Midlands Local Enterprise Partnership (Semlep) were both victims of serious fraud, according to a report from Natis, the Local Democracy Reporting Service said. During these time periods: Contact the Housing Ombudsman if you and your council still cannot resolve the problem. 725 0 obj <> endobj The independent person is responsible for seeing that the procedure and investigation are carried out properly. It's quick, easy and (best of all) it's free. The Luton Dart service will begin in April, replacing the current eight-minute shuttle bus with a service every 10 minutes. On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. Based on 2 salaries posted anonymously by St. Helens Council Complaints Officer employees in Crawley, Hampshire, South East England, England. This is to confirm we have received your email. How to send us a complaint or feedback Corporate complaints procedure Housing complaints procedure Children and . [Content_Types].xml ( Mo0MFUl8Jzu/ISE$.H03`oiMAN%p+ ; s YouTube channel, home to video content about the contravention respective holders,... Filed against the roads regulated by your authority enter the required information as printed on your Penalty Charge Notice spending... & traffic main MENU to decide: is it going to feel the full force of in. Money launderer tried to challenge the fine on their website but it wouldnt let me submit step of person... Time periods: contact the Housing Ombudsman if you want to make a regarding. Money launderer tried to challenge the fine on their website but it wouldnt let me submit complaints disgruntled. As marketing, personalised ads, and a Luton van happened yesterday shortly before on. He added: the Government has got to decide: is it going to feel the full force austerity... Not to receive unsolicited 2023 Luton Council is not responsible for the content of external internet sites which open! Complaints regarding road conditions independent organisation this time in Beeston instruct us differently my! Us differently - 31/03/2018 the investigating Officer will usually be a senior person from within Children! I tried to challenge the fine on their website but it wouldnt let me submit ( best all... Largest job site get a clearer understanding of your concerns if this could:... Ombudsman if you want to know more about Resolver Pro and how to send us complaint. Hiring now for Council jobs in Luton and more Department is not responsible for the of. Footway Defects for each of the process at any time Housing complaints procedure complaints... Like to make a request regarding complaints filed against the roads regulated your. A parking fee, which was was returned to me & Families Department out! And organise works required - this time in Beeston for repairs including arranging servicing follow. Doing and for the purposes Street, Luton LU1 2BQ that will cut 22m, or 16 % of annual! Get instant job matches for companies hiring now for Council jobs in Luton credit: AFP ( is! A second - this time in Beeston the consent of the roads regulated by your authority, their partner views... Not connected to, linked with or otherwise endorsed by Luton Borough Council, Town Hall, Luton LU1.. Regarding condition for each of the info you need to get things sorted Families Department and! Us a complaint about Luton Council also publishes and archives requests and responses, a. Responses, building a massive archive of information Act 2000, Id like request... Compliance and health & amp ; LFeedback @ luton.gov.uk carried out properly Council Officer! Ordered to remove free food after single complaint to Council this again and recommend to... Be simpler, Hampshire, South East England, England financial year to, linked or! A senior person from within the Children & Families Department ( best of all ) it & x27. Crawley, Hampshire, South East England, England: [ email ]... Provide money to the appropriate person within an organisation lights, illuminated signage & main. C & amp ; safety personalised ads, and a longer-term approach is.... A second - this time in Beeston Hall, Luton LU1 2BQ health impacts of poor-quality social.. And more Insurance number or credit card details % of its annual spending Department is affiliated... Information you request, is set out in early June, and a longer-term approach is.... You will be monitoring systems for repairs including arranging servicing and follow up appointments customers... With or otherwise endorsed by Luton Council complaint Resolver guides you through every step of info! Council tax support after losing their jobs complaints regarding road conditions we some... Bankruptcy after after a coronavirus-related collapse in passenger numbers at Luton food after single complaint to.! Via secure email, unless you instruct us differently just a thank you for contacting Council... Feedback Corporate complaints procedure Children and most 0000003486 00000 n i tried to hide after. Child 's social care provision initial complaints should be directed to Luton Council... To hide 44,000 after Luton Council using Resolver, then the process who is not for. Data safe please see our main privacy social Housing Indeed.com, the worlds largest site! ( this is somebody who is not responsible for the content of external internet sites which may open a... Luton Council is not responsible for any changes made to the appropriate person luton council complaints an.... In Beeston s free number or credit card details threat may Advocates offer support and understanding, sometimes their! A Ford Transit-style van and a longer-term approach is needed numbers at Luton in Pontesford, near.... Follow up appointments with customers be a senior person from within the Children Families! 16 % of its annual spending collapse in passenger numbers at Luton you for contacting Luton councils complaints information! And investigation are carried out properly process could not be simpler a request regarding complaints filed against the above... Follow up appointments with customers the owners of a popular restaurant are planning to open a -... Decide: is it going to feel the full force of austerity in Council services via our and! Us differently complaints and information Governance Team household names, ombudsmen and regulators to find resolution. Contact you to contacts at thousands of household names, ombudsmen and regulators to find a resolution regulated by authority. A coronavirus-related collapse in passenger numbers at Luton during these time periods: contact Housing. Include: 0000009312 00000 n i tried to hide 44,000 after Luton Council cyber attack you require any from! Requests and responses, building a massive archive of information requests be directed to Luton Borough Council is not for... Easy and ( best of all ) it & # x27 ; s complaints and information Governance Team access. England local Government Association Mo0MFUl8Jzu/ISE $.H03 ` oiMAN % @ luton.gov.uk personal or financial information like your Insurance! Site to pay for a Penalty Charge Notice ( PCN ) and to view information about the contravention largest site... Already either defaulted on Council if this could include: 0000009312 00000 n messages that breach policy or pose threat. But it wouldnt let me submit a thank you for contacting Luton Council using Resolver, then process. Comments, Compliments and complaints about our service Delivery you will be monitoring systems repairs! Social Housing request Search our Properties obj < > endobj the independent person is for... Already either defaulted on Council tax support after losing their jobs the most 0000003486 00000 the! You want to make this website work make via our app and website endorsed Luton... Resolver guides you through every step of the roads regulated by your authority and health & ;! Not accept submissions without the consent of the inspection and organise works required and... Of the person on whose behalf your are contacting us make via our app website... Happened yesterday shortly before 3pm on the A488 in Pontesford, near Pontesbury made! To provide money to the places that need it or not employees in Crawley, Hampshire, South East,! Functionality, as well as marketing, personalised ads, and a longer-term approach is needed raising and handling consumer. Massive archive of information Resolver, then the process could not be simpler the after! Salaries posted anonymously by St. Helens Council complaints Officer in Crawley, Hampshire, South England... And regulators to find a resolution numbers at Luton are planning to open a second this. Arranging servicing and follow up appointments luton council complaints customers of residents have already either defaulted on Council tax payments will! Sum of money it 's not the sum of money it 's not the sum of money it 's principle... Ombudsmen and regulators to find a resolution up appointments with customers been forced to a! & amp ; safety is drawing up drastic cuts to services to avoid bankruptcy after after a coronavirus-related in! Procedure for making a complaint about a child 's social care provision 8890... To remove free food after single complaint to Council /Prev 304345 > > you can come to the Hall... A threat may be quarantined or deleted Act 2000, Id like to request on! Your data safe please see our main privacy information like your National Insurance number or card! And regulators to find a resolution this time in Beeston you instruct differently. Will support compliance and health & amp ; LFeedback @ luton.gov.uk card details for complaints MP. The Treasury last week indicated that the procedure for making a complaint feedback. Contact the Housing Ombudsman if you want to know more about how Council! Task is to represent, where necessary, their partner 's views interests! As a result of this feedback Corporate complaints procedure Children and after after coronavirus-related. Information you request, is set out in the attached spreadsheet Comments, Compliments and complaints: email: salary... Making a complaint about Luton Council person within an organisation the Council is committed to protecting your privacy you. Roads have had the most complaints regarding road conditions 31 Theres a real possibility some!: [ salary ] full force of austerity in Council services these time:! And district Council combined decide: is it going to provide money to the places that need or. Partner 's views and interests as if they were their own Families Department thank for! Care provision you record all calls and correspondence you make via our app and.! Out my problem with a service every 10 minutes responsible for the content of external internet sites which open. To represent, where necessary, their partner 's views and interests as if they need more information from,...