I am having the same dilemma right now with Suburban propane. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. jQuery('#product-dropdown-wrapper').html(response); Customer satisfaction since 1928. Thanks. if (jQuery(".description-form select#product").length > 0) { Cancelled it at that point cause it was apparent that this company does not have their act together. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. Terms of Service ITS THE MIDDLE OF WINTER AND I have small children at home! if (jQuery(".description-form select#product").length > 0) { The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. The other companies that service our area charge between $2.19 and $3.57. Find out now that is not their policy and if I switch they will come and dig up the tank. This minimum bill nonsense is BS!! Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. Instead of saving money I'm paying more in the end. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. }); Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. I have been a Suburban Propane customer since 2002. I have left messages for the person responsible to issue the check, and have received no call back. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? Monday am i called them to tell that i still hadn't received contract. Not power. According to a lawsuit filed against Suburban Propane, Sondej had a a technician come out in . Must be a clerical error. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. Click here to get notifications about new complaints of Suburban Propane. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! Thank you, Desired outcome: Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. I have actually been doing this for a a couple years now, calling a negotiating a better price. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Enter email to receive notifications of new posts. I would like a guarantee that Suburban will not fill my tank without permission in the future. Can you say SCAM!!!!! treat their costumers this way. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. I just got rid of our current company due to really bad service and price loading. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I had used Suburban for over 10 years. Labor costs can vary by region and location. 75 years of expertise and experience in the RV industry . If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. I bought a house in 2019 with a leased underground propane tank. Propane is a versatile energy source that can be used []. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. I was fine with getting it the next day as a regular fill. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. i got one better. jQuery.ajax({ In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. Just letting you know I no longer need your service (customer for 13 years, I'm changing to another company. I think all fees should be clearly stated in the contract, otherwise its uninforceable. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. they are charging me fees on top of fees to pick up my tank I have 200 gal. I have a second tank to pull after its empty. Similar stories that I have read here. I wasnt asking for discounts or anything unreasonable. I went from 1.89 per gal to now almost 4.00 per gal. The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. A few moments later she came back and said we can do 2.45 a gallon. Desired outcome: Not paying the pickup charge. In other words, I was being penalized and receiving additional charges (a.k.a. They would say be end of week they would be there then never show up. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. When I called, they just said it takes time from New Jersey to get there. Click here to view our Affirmative Action and Equal Employment Opportunity Policy. Some kind of reduction in yearly charges. There has been no response. December 31, 2022 The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. The company is a big joke. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. They didnt swap it out like they said they would, they just removed it. . The third time the price went up to $5.00/gallon. The plaintiff explains that she contracted with Suburban Propane in December 2019 for delivery of propane gas to her Siskiyou County home. I want my account cleared since the bill has been paid. Minimal Bill) because I had not used what Suburban Propane indiscriminately and subjectively determined to be a minimum amount of propane! A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. I live Nampa Idaho. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. Announces Favorable Verdict in Heritage Propane Partners L.P. If anyone has any advise what I should do please let me know.. We'd call again and be told the same thing only to have no one show up. Next post: First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Previous post: Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger. In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. at this, Select from one Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. As is, I have a fireplace that I can not use because I have your tank. My husband and I paid the final bill, though we considered it unfair. This as I am sure is a very serious matter in having all these tanks on my grounds. I called it was time for my regular fill and I did not want to pay an emergency charge. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. Somewhat my fault for not reading contract thoroughly before signing. Years serving our customers and their communities. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. YES $10.339 a gallon. Monday, February 27, 2023. The price seems to go up each time they come and I haven't informed of the price ahead of the time. I would love to get credit for the 30% of the tank of gas we did not use. I suppose the next step is to take them to court. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. Just got my latest bill. Last year it was 1.89. So when they come, they only put in (on average) 5 to 15 gallons. I own my tank. West Coast Self-Storage Clackamas. What kind of crap is that. 10.0 miles away from Suburban Propane. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. It took another team to come a repair and find gas leaks that they created to start. home Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. Any suggestions would be appreciated. Is this your company? The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. Alleged Excessive and Undisclosed Propane Gas Prices. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. I am due a refund. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. I called and talked to the manager and was told that someone would contact me befor the end of the week. June 3, 2010, 10:37 pm. I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. Suburban Propane provides a storage tank for our customers use. jQuery( document ).ready(function() { I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. I just received invoice for 4th fill and I am being charged $6.59/gallon. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. & Charge $90 to pick their tank in labor. This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. checkDescriptionFormCookie("description-form-product",".description-form select#product"); just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! I dont know what to do. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. If you own your own tank is the gallon rate lower? Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. My advice, do what you have to do to get it out. I asked her how much was my bill for the fill up? The plaintiff says that although she and her husband no longer live in Siskiyou County, she has been unable to obtain a refund of her $150 security deposit and has been billed by Suburban Propane for a purported outstanding amount of $9,999.99 with no supporting documentation. Net loss for the third quarter of fiscal . June 21, 2010, 3:59 pm. I was told that if I did not pay the fee, they would turn-off my gas supply by disabling it; yet, as stated above, the gas in the tank was paid-in-full and therefore, MY PROPERTY. I am supposed to be called before the tank is filled. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. Please complete this form to request a review of your complaint by an attorney. My name is John Foley I wrote a letter to their customer service team 2 weeks ago and still havent heard back. I continue to argue with them over this amount. It is not a rental. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. The ticket indicated that I had received 2.1 gallons of LPG. Remove tanks and reimbursement for left over gas. I am not paying them a cent after i told them to stop delivery. When I saw we were only getting reimbursed for $300, I questioned, and was told there was only 19% in the tank, that they had weighed the tank, not read the gauge. Our bill had never been over $100.00 in the 25 years living in our house. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . For each delivery I am charged transportation fees and a safety practices and training fee. Copyright 2023 Suburban Propane | All Rights Reserved. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. Suburban Propane is charging me $5.08. All Rights Reserved. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. I guess they learned NOTHING from the class action suit of 2010!! When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . The second fill after 3 months, I was charged over $3.00/gallon. Her reply to me well you will have to catch him before he fills up your tank. Allstate Encompass Esurance Class Action Settlement of Washington Diminished Value Loss Underinsured/Uninsured Motorist UMPD Class Action Lawsuit. I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. I WILL NOT be paying $183 for NOTHING!! I use the propane for cooking. He did this for everyhome he built in subdivision. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. This company needs to be investigated for their practices. McCormick Class Action Settlement of McCormick Natural or All Natural Class Action Lawsuit. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. This complaint was posted by a verified customer. The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. I did the driver a favor he was a very nice and courteous man. This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. I use around a 1000 gallons a year. } My mom kept every bill and statement they received and was very organized. The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. My story is long and tedious. If You Have Thoughts On The Suburban Propane. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. I rent my tank so I have a yearly fee of $51.46. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. August is historically the best month to get a tank refilled. At this point, I never want to deal with this disreputable company again. Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. They insisted that I owed them this money. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. April 14,2022 I have had Suburban Propane for 25 years. Disclaimer A wide selection of tank and tankless RV water heaters including the only replacement for 6-gallon Atwood/Dometic water heaters still on the market. Just being told that we are on the schedule. email [protected]@gmail.com We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. I talked with the driver he couldnt get to me that day but said he would come the next day. Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. if (localProductDropdown != '') { Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. 5.95@gal. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. When she passed I was determined not to pay that bill as we all felt we did not owe it. 4/29/2022 They were on time and kept me informed of their progress. Email and name was spelled wrong. It was so long ago the tank set 19 years, how can they charge for what has been there for so long. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. This company has been a nightmare to deal with and I would caution anyone considering, to RUN! Quite a mess! office and let them know when to pick up the tank. This will surely increase the credibility of your complaint. }); To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. Heres the latest from Suburban Propane. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. Doubt that will happen. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. 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