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To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. I waited 2 days and tried the access code again..still nothing. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. You will enter your community username and new password and done! See if youre using the right email and password. Find contact information here. Once you receive that email you can log into your account and navigate to the StubHub wallet. 6:00 AM - 7:00 PM PT weekends. I would like cash refund too. It's a code that starts with SH followed by some numbers. Customers can keep their credits if they like. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. New York Louisiana Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. On March 7th, StubHub emailed Marrali a copt of its refund policy. We cant contact them and ask them to lower their prices. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Personal Loans can provide financial relief during an emergency. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. It is possible to request a refund on a purchased StubHub ticket manually. How do I contact StubHub customer service? - KnowledgeBurrow.com The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. I have been trying to purchase tickets for over a week now. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ohio Attorney. Lots 81-82 Street C You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC StubHub to refund canceled events after pandemic complaints Youll get a refund if your event is cancelled and not rescheduled. How do I complain to StubHub? Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. where can I go to use activate the voucher so I dont lose that as well. Buy sports, concert and theater tickets on StubHub! In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Bradley R. Hightower. StubHub - Buy & Sell Concert, Sport & Theatre Tickets The company has a policy that protects buyers and demands ticket sellers to return money in some instances. International orders are handled a bit differently than those within the US, @Lighty7. Guaynabo, PR 00968. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! How do I contact StubHub support? - KnowledgeBurrow.com The company does have something they term FanProtect Guarantee in its User Agreement. "So were afraid that its just gonna be money thrown to the wind.. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Horrible customer service. StubHub offersthe retroactive refunds because the live events industry is opening back up. 0. Can you get a refund on StubHub tickets? - ETHTrust What happens when an event is canceled? : StubHub In other words, when it can be too late to get a refund. Get immediate StubHub support from HelpOwl.com. Those will be paid out by the end of May. We just sent you a welcome email. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I had to ask for a manager. Having difficulty navigating this. Registered users: Log in to your StubHub account. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Click here to update this department. How Do I Contact StubHub For Refund? | Insurance Guide To reach Customer Support call 1-866-788-2482. If you feel like StubHub cheated you, you could take action against them. Have a StubHub question? . Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Your sale is valid and you will be paid on your sale 5-8 business days after the event. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Use of this website signifies your agreement to our. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Just log into your DoNotPay account using any. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow We will process the refund to your original payment method within 5 days. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. For obvious reasons, this isnt usually a satisfying compensation. Your California Privacy Rights / Privacy Policy. "The return of live events, the input of customers, partners, and regulators, and the . And the exact same seats they re listed and sold for a different amount sold and the payout. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. DoNotPay can be by your side during the process and help you sue any company in small claims court. See detailed StubHub customer service rankings, employee comments and much more from our sister site. So the funds are available but you only adhere to the state-by-state laws? To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Would not make an exception,to a hotel reservation I made thru Priceline. Offers may be subject to change without notice. Keep in mind that you may not be refunded in money. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Click here to explore your options! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Fatsuma Stagehand We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Colorado: 8,688 customers due $3,120,442 in refunds. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. to check out everything we offer. Customerscomplained to the media andfiled lawsuits. Sorry we couldn't be helpful. Depending on where you live and how you got the tickets, you may be due a cash refund. Copyright 2020 Scripps Media, Inc. All rights reserved. Postponed events may not be eligible for refunds. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. After this experience, I'll take my business elsewhere. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Let us teach you the major money lessons you NEED to know. To reach Customer Support call 1-866-788-2482.