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Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) I take the time to listen and reflect back to ensure that I am providing the best care possible. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. These experiences have really opened my eyes to working with people from backgrounds different than myself. Would it ensure efficient workflows or more timely responses to other departments? Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. At Kaiser Permanente, integrity is held in the highest regard. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. It is not the ideal situation, but I have always adjusted for the good of the team. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. I believe that, if asked, my colleagues and supervisor would say the same about me. Interview Guidelines - Kaiser Permanente Career Planning The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . I continue to work on this on a daily basis. 1 / 41. Well done! Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. This organization includes my scheduling, paperwork, and more. I have trained myself to adapt my communication style, so a patient gets what they need. It seems you have found that balance. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. In a positive tone, discuss how you made the situation work! I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. I work good under stressful situations, and I'm good at resolving patients' problems.". Some patients need a lot of attention; some want less, and some need boundaries. Your work history sounds strong, and it seems as though you are very loyal to your work. It sounds as though you are highly organized and methodical in your work. This is a great start! The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. "I dislike working in a negative, low morale environment that is plagued with office politics. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. My youngest daughter is involved in volunteering. "In my current role there is a lot of staff turnover when it comes to our management team. If you can add in a little bit more about your education, that would round out your answer nicely. Last, I adapt to the individual. I also dislike when the morale of the lab is low. Explore. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. ", "I think my weakness is that I take too much to do. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. I had 2 interviews with kaiser received and offer within a week. Consumer Sign On| Kaiser Permanente Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. I document all necessary information as soon as possible so that the record is up to date and accurate. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. I strive for perfection too often, which causes unnecessary stress for myself. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Also, I am organized, bilingual, and I have pharmaceutical knowledge. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. We did that twice a week, and it completely solved our scheduling problem. I am eager to get a great start on my career. I love my job. "I handle stress very well, and when you call my references, they will attest to this fact. This is a very good example of your problem resolution skills. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. I cope with these emotions by telling myself that it's not my story, it's the patient's story. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. Why Do You Think You Are A Good Fit For This Company? I greatly value the information shared between fellow professionals in our field. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. I have always been great at working behind the scenes with the result being efficiency for others. This process helped make our project a success in the end. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. "I have experience in ordering medical supplies and maintaining inventory. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. We had in services to help us prepare. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Tell me about yourself. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Wonderful! You must create your own answers, and be prepared for any interview question in any interview. You can consider improving this response by explaining why. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. I listen, mirror, validate, and empathize. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Search Jobs - Kaiser Permanente Careers - Oracle The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Borja estimates that. Unfortunately, the sales have shut down. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. I also receive emails from different pharmacy pages with interesting articles.".