For those going into self . see parts of your health record, including information about medicines, vaccinations and test . Website and Digital Marketing by White Bear. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. NR17 2AS Map, Queens Square SurgeryQueens Square NR17 2AF Map. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. There is currently an issue with the Patient Access service. Or they might be able to let you know when it's ready to collect. Or they might be able to let you know when it's ready to collect. This method is quicker and safer and can include any pharmacy of your choice. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Feltwell Thetford IP26 4AD (01842) 828938. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. If you are registered for online access then you can order your prescriptions by following the directions after logging into . How on earth am I supposed to make an appointment? Anonymous Reply from Attleborough Surgeries Thank you for your feedback. We've put some small files called cookies on your device to make our site work. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Send secure messages to your GP. If you need to add or change your nominated pharmacy, follow the steps below. Station Road SurgeryStation Road Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. Attleborough Surgery is a GP practice in Attleborough, Norfolk. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Make a written request using the Practice tear off prescription request slip. Proxy. NR17 2AS Map, Queens Square SurgeryQueens Square In the past 2 weeks we have moved over to a new clinical system. The NHS App now requires newly registered patients to input an ODS Practice code. Thank you for your feedback. I believe that I may have an adult umbilical hernia. Attleborough In the transfer over, all repeat medication also now needs to be newly authorised. We've put some small files called cookies on your device to make our site work. here. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. NR17 2AS Map, Queens Square SurgeryQueens Square You have nominated your pharmacy of choice. [subject to staffing levels as a result of Coronavirus]. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Thank you for your feedback. View the cost of prescriptions on the NHS website. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Find out more about online health and prescription services. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Station Road SurgeryStation Road You can now submit a request for your repeat medication using the internet. see communications between your GP surgery and other services, such as hospitals. We do not accept telephone requests for repeat prescriptions. Patient Satisfaction with GP Practice Appointment Times. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. removal of moles and skin lesions) - provided in-house; . Practice365 Privacy Policy At such times we then continue to offer telephone access but only for urgent requests. You do not need to see a GP to order a repeat prescription. If you would be prepared to tell us a bit more about who you are, please click But you can ask for your medicine at your GP surgery if you do not want to do this online. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Stay up to date with the latest government guidance. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. see parts of your health record, including information about medicines, vaccinations and test results. We would also like to use analytical cookies to understand how our site is used and improve user experience. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. By asking your local pharmacist to request on your behalf. Repeat medication. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Sleep like a baby. Find out about how the NHS self-referral button feature works and who to contact with any questions. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. All rights reserved. We would like to apologise for the issues you experienced on this occasion. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? This means you can order your medicine when you need it without having to see a GP until your next medicine review. Station Road SurgeryStation Road 82.88% with recommended measurement, out of 2,698 patients. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Station Road SurgeryStation Road nter a postcode to find a local pharmacy. We are working hard to resolve it. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. More than half of GP practices are connected to Patient Access with more joining every day. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough The Account option, which is visible once your name is selected. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Menu Station Road, Attleborough, Norfolk, Nr17 2as, England. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Before you make your choice you can read more about our cookie policy. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. NR17 2AS Map, Queens Square SurgeryQueens Square Check symptoms, find possible treatments and find out when to seek help. items per standardised prescribing unit (see definition). Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. You can add or change your nominated pharmacy in theAccount section of Patient Access. 76.88% reviewed by GP, out of 160 patients diagnosed. Attleborough We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. Find out how to renew your repeat prescriptions. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. We are setting up a new delivery service for our dispensing patients. If you are registered with a GP surgery, you can access some health services online. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Attleborough For more information, see the dispensary page. Attleborough Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . The Nominated pharmacy section with a nomination. Powered by 100% Renewable Energy. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. order repeat prescriptions. In all cases please order your prescriptions at least 2 working days before they are needed. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Some high street pharmacies also deliver. You can order a repeat prescription by logging into your account using the NHS app or NHS website. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Attleborough This is for reasons of accuracy and safety. Please allow 2 working days before collecting your prescription. I work full time so cannot sit on the phone for an hour waiting for someone to answer. In future you may wish to consider registering for our Online Services. I cannot find a way to get an appointment. We make it easy to register you and your family. Due to extraordinary circumstances face-to-face appointments may be difficult. We make it easy to register you and your family. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. You can also find out if you are entitled to free prescriptions. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Its very very poor service. You . We would also like to use analytical cookies to understand how our site is used and improve user experience. If yours is one, register today to benefit from a faster, smarter . View NHS information about opening hours, contact details, directions, appointments and GP service details. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. . Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Before you make your choice you can read more about our cookie policy. We've put some small files called cookies on your device to make our site work. NR17 2AF Map. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Request repeat medication If you would like to request repeat medication, follow the steps below. View more. Send your request by post or fax it to your normal surgery of attendance. They can also offer well-being, stopping smoking and sexual health advice. Analytical cookies send information to Google Analytics. NR17 2AF Map, Station Road SurgeryStation Road We try to reserve our GP appointments for patients with more serious health problems. NR17 2AF Map. Your pharmacy of choice is referred to as your nominated pharmacy. Attleborough Surgery is a GP/Doctors practice in Attleborough. As I type this I am number 15 in the call queue! Analytical cookies send information to Google Analytics. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Staff Login, GP Website Design by iatro. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Station Road SurgeryStation Road Receive your test results, get a referral or tell us youve changed your home address. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Attleborough I think this is disgusting to ignore mental health in this way. Care Quality Commission Inspection Ratings. By continuing to use this site you are agreeing to itsuse of cookies. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. If you wish to use this service please complete our Delivery Service form. Please do not use this message box to request other items of medication or send enquiries to the surgery. Send secure messages to your GP. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. My Account. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. If you still need help with using Patient Access, you can visit our Support Centre online. Order Now. NR17 2AF Map. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. There are also other online services and apps you can use to order a repeat prescription. Using your NHS account. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. We make it easy to register you and your family. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Cant get through on phone. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. By asking your local pharmacist to request on your behalf. Attleborough Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Our monthly delivery service supports our most vulnerable patients. NHS self-referral. Medical record. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. View and share your medical record. We will use a cookie to save your choice. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. NR17 2AF Map. Ask your GP surgery which service your GP surgery uses. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. If not, you'll need to order your medicines from your GP surgery each time. Analytical cookies send information to Google Analytics. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. We continue to work to resolve these issues as soon as we can. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Diabetes - Managing Blood Glucose Level (HbA1c). I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. We would also like to use analytical cookies to understand how our site is used and improve user experience. Attleborough With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Gp has total 18669 registered patients, out of hours in an emergency in! And we are setting up a new clinical system service please complete our delivery service form needs... To deliver safe Patient Care while also preserving the wellbeing of our GPs and staff and your.. 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