Find out what is going on. Sorry, no map << Back to Outage Page Received 38 reports, originating from San Francisco Hayward Folsom -Johnny, We'd be more than happy to investigate this for you. Other viewers tell CBS3 they can't get through to Xfinity customer service, getting only a busy signal. Our lives are in your hands, and you have butterfingers? We would be more than happy to assist you further. ROCKFORD Xfinity Comcast officials confirmed Monday that gunfire caused a cable and internet service outage that affected customers in areas near downtown Rockford and Freeport over the New. on phone 20 minutes now refreshed box umpteen times and still waiting. I never thought Id see the day that the @NHLFlyers would be lying to the fans and treating them like ****but then again I never thought theyd be owned by a piece of **** company like @comcast either #FueledByPhilly. just to watch Warriors games Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Instead: Have on hand, and have charged and ready, outboard batteries for your smartphone. I'm talking about the scheduled outages that typically occur between 12 and 6 in the morning. Comcast is starting to get customers. Prior to joining The Chronicle, he covered immigration for the Daily Journal, a legal affairs newspaper, and a variety of beats at the North Bay Business Journal in Santa Rosa. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Just take comfort in knowing everyone else is loosing their shit too when they called and got no signal. Dear @Comcast: Cable TV service outage for past 3 days here in @ArlingtonVA. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause.". Do Not Sell My Personal Information. Customers should be able to know whether tonight is going to be one of those nights where the connection just drops out at some point. @comcastcares is San Francisco having issues? Please let us know what issue you are experiencing with Comcast Xfinity: Thank you for the report! Purchased my own personal router 2 years ago! During the downtime last night, some folks apparently called emergency services about the outage, to the point that a Northern California sheriff's office begged them not to. 18.89 ms. 14.Feb.2023. So, there is no point in stressing yourself to reach out. By Tuesday afternoon, some customers who logged into their Xfinity accounts saw a message that "some customers experienced intermittent service interruptions as a result of a network issue," and that the issue had been addressed and service was being restored. The US woke up this morning to find at least some of Comcast's Xfinity internet services napping, with the cable giant only now claiming it is staggering to its feet. One way to get ahead of a piece of internet infrastructure failing is to have more than one of them, said Ahmed Banafa, also a professor at SJSU. 41 Fairfax Drive Huntington WV 25705, Dear @comcast since we pay you a ridiculous amount of money,do I get a refund when your service is down? The. Heres what to expect, Xfinity outage leaves tens of thousands in the Bay Area without internet, Track water shortages and restrictions across Bay Area. Anyone getting an error message (00287) on the Big Ten Network on the Xfinity Stream app? I've talked a lot about @Xfinity 's many many shortcomings but I'll admit if they've actually rolled out widespread 10Gi/s home internet service, that's pretty impressive. This material may not be published, broadcast, rewritten, or redistributed. Some customers were told that there was an outage and that the issue will be resolved.. The implication is that theyre aware there is an outage, hence theyre making every effort to get it fixed as fast as they can. Xfinity Outage Map Xfinity is a brand name of Comcast Cable Communications, LLC used to market consumer cable television, internet, telephone, and wireless services. Internet goes down, modem goes offline. Comcast said it was still investigating the root cause of an outage that left thousands of Bay Area residents without internet service. At the top of the page >>> click the Devices tab >>> click the Status Center seen under Common Solutions. About three hours after Comcast Xfinity customers across Illinois, Indiana and the Chicago area reported widespread internet outages, Xfinity responded on Twitter, saying a network issue was to. It will also take up too much of our data and become very expensive. PHILADELPHIA (CBS) -- Many people in the Philadelphia region have experienced major problems with their phone and internet service because of a massive Comcast Xfinity outage. In the last three months, how would you rate Comcast Xfinity? When did @ATT customer service become worse than Comcast? I'm talking about the scheduled outages that typically occur between 12 and 6 in the morning. How the hell did my bill increase to $216!? You guys give up? Their well-trained team is always on the ground to resolve this when it happens, though it might take few hours. Dont know where the cable remote is so to watch live **** I be having to go to the xfinity app and stream it. 3rd time on my area in the last 3 weeks. When the lights go out, it's not the time to consider your options. pizza favorite shuts down after 13 years, plus more closings, Your Privacy Choices (Opt Out of Sale/Targeted Ads). Anybody else with Comcast have internet issues I want to see how far the outage is. Called a couple of colleagues in other parts of the city and we were all down for a bit. My favorite thing ever ever ever is when I can't watch the last half/third/quarter/10 mins of a show I DVRed because your app is terrible @Xfinity Over 20,000 reports were made starting around 1:24 a . We have. We apologize for any inconvenience. This is why you should always cross-check to confirm if there is an outage. Our team is excited to help make this right. This year, on [] Unacceptable. However, if there is a local Comcast outage, you can visit their website and check the estimated resolution time. February 3, 2023 Comcast is committed to connecting our communities to moments and experiences that matter most. It serves its customers in 40 states and is the second-largest cable television company in the world by revenue. Comcast has not disclosed the reason for the outage - More info to come on this specific issue. You've reached the right place for support. Tips? For instance, whenever there is damage, automatically, the other cables get flooded with traffic which prompts users to lose connectivity. But opting out of some of these cookies may affect your browsing experience. Lol. Two F'in days with no Internet or TV Over New Year's weekend. The epic California snowpack is inching toward record levels. It takes minimal effort to post those dates and times for us to consult. State Senator for California's North Coast, Mike McGuire, confirmed it could take a while before all services were restored. All rights reserved. pic.twitter.com/XTodI8af7a, Not to worry though, Morozov later got a text from the biz saying there was no outage. 04:46. Having problems? Realtime status of outages and problems with service providers. Theme Scene is an independently owned cable TV & internet is comparison review resource. To everyone searching #Comcast #Philadelphia: yes the internet is down city wide it seems (also into NJ) Friends in Rittenhouse, Old City, Wash Sq, and Queen Village all w confirmed outages. My equipment is 8 months old. Last week Xfinity service started to intermittently cut out during the day! #Sickening. Looks like Comcast is having internet connectivity issues this morning with multiple areas in Philly. Comcast is an American telecommunications company. Argh. @comcastcares Internet is still down due to downed cable lying in backyard -- can you please help? We apologize to those who were affected, the spokesperson said. Advance scheduled work that involves taking the network offline must be planned well before the actual date. Check the banner on top if there is any outage report around you. Stuff breaks. Copyright 2023 Comcast Corporation. For subscribers who subscribed for Xfinity alerts, text OUT to 266278. Comcast customers in various areas across the United States, including parts of New Jersey, Pennsylvania and Illinois, reported outages early Tuesday with their Xfinity internet service.. Service was restored Thursday around 7:00 p.m. Advertisement The outage appeared to strike. Xfinity statement: "We're aware that you may be experiencing service . Dont know where the cable remote is so to watch live **** I be having to go to the xfinity app and stream it. Comcast says a fiber that was cut caused the mess. Checking for Comcast Service Outage As stated earlier, you'll save yourself from much stress if you check Comcast service for a possible outage when you notice any error. Xfinity so damn expensive for nothing. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. We apologize for any inconvenience and appreciate your patience.". Comcast Xfinity customers across the U.S. experienced rolling internet outages that started Monday night and continued Tuesday morning, according to internet analysts and user reports. A Comcast spokesperson issued the following statement to CBS3: "Earlier, some customers experienced intermittent service disruptions as a result of a network issue. I am honored to be part of the nationwide Comcast outage this morning. Update 10:30 a.m. EST: services have resumed for a small number of users. Navigate to the announcement banner for info. View the Xfinity outage map and find out when an area will be back online. 2021 CBS Broadcasting Inc. All Rights Reserved. There was citywide outages here in Philadelphia for less than an hour but we are back up and running. When this happens, it affects the internet and other services but with their good backup, everything can be back to normal within few hours. A. 13.96 ms. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 06:04. Pour Salt Down Your Drain At Night, Here's Why. Users across the country have experienced seemingly sporadic outages since then, Madory said, in unusual ways that dont yet indicate a particular pattern. Some of these factors are unforeseen circumstances. on phone 20 minutes now refreshed box umpteen times and still waiting. I'm sorry to hear about the issues that you're experiencing. -Johnny, We'd be more than happy to investigate this for you. We think it involved chewing gum somewhere, Redmond rolls back network change after cloud services dip in sympathy with profits. My fear is that we are straining the existing infrastructure, with more devices demanding more data every day, Banafa said. I'm amazed how stable Verizon Fios has been compared to Comcast in the Philly area tbh. Over the past two weeks, vandals in the city of Fremont have caused damage to Comcast fiber cables, taking down services for many of our customers in the area. Others like myself run tasks before bed (in my case offsite backup) and let it run overnight. Xfinity by Comcast outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Full restoration could take some time across the region. One of the major ones is the constant outage. , The Register Biting the hand that feeds IT, Copyright. Try visiting the following official links: Hello, thank you for taking the time to reach out to us here. What happened to not getting high on your own supply? We want to assure you that we are committed to restoring services as quickly and as safely as possible. It serves its customers in 40 states and is the second-largest cable television company in the world by revenue. These offerings are usually available in triple play packages. Customers on the West Coast saw a major outage on Monday night. Keeps getting pushed back, no customer service available. For 2 years I have not had any issues! If comcast.com is down for us too there is nothing you can do except waiting. Comcast has not disclosed the reason for the outages. could be eligible for a share of $104 million. cable and ****** customer service Some customers reportedly even resorted to call 911 in a desperate attempt to get their services restored. Again the DVR is malfunctioning. Privacy Policy. Your customer service is trash, i hate that you need to pay For the price of service that is being paid. pic.twitter.com/UV88lcPAuF. Chase DiFeliciantonio is a reporter at The San Francisco Chronicle on the Transformation team, where he covers tech culture, workplace safety and labor issues in San Francisco, Silicon Valley and beyond. With this, youll be informed when an outage happens. I've talked a lot about @Xfinity 's many many shortcomings but I'll admit if they've actually rolled out widespread 10Gi/s home internet service, that's pretty impressive. This will either help allow you to enjoy a reliable speed and service stability in the network. Comcasts Xfinity customers across the United States reported nearly 54,000 outages early Tuesday, according to the outage-tracking website Downdector. While we still don't know what brought on the mass outage through the region, we do know that customers nationwide are experiencing the same issues. They rather call Comcast to come out for $30,000. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. ESPN automatically going to channel 1000 and something is not ideal when you got a Roku remote with no numbers on it , By blacking out the Flyers game Comcast did a valuable public service tbh. If you are thinking about @Xfinity or @Comcast don't! Stuff breaks. Missed all my ****. Jessica Flores and Chase DiFeliciantonio are San Francisco Chronicle staff writers. We all know that equipment can fail (hardware and software related), storms can damage lines, drunken idiots can hit utility poles, and any of those things can happen without warning. @comcast feeling the pain of your service increase! Comcast Xfinity customers across the U.S. experienced rolling internet outages that started Monday night and continued Tuesday morning, according to internet analysts and user reports. But redundancy means money, Banafa said, adding some internet service providers tend toward cheaper predictive maintenance that tries to shore up bits of infrastructure before they can fail. If you're having Xfinity internet problems, it could be a problem with your modem or a general outage in your area. Theyll help you find out what is causing the problem and what to do. But the issues seemed to finally be resolving by Tuesday afternoon, he said. Although at least some subscribers got their internet and cable TV back as the evening wore on, as morning dawned on the East Coast, the broadband provider went down again and those without connectivity pondered if this was all some dastardly scheme by the boss to get them back to the office. We also use third-party cookies that help us analyze and understand how you use this website. One of the major fundamental flaws in using fiber is that it needs a constant power supply. #Sickening. Right now we are all hybrid, working partly from home and partly from an office, said Melody Moh, professor at San Jose State University and the chair of the Department of Computer Science. The following are the most recent problems reported by Comcast Xfinity users through our website. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. - Ricardo https://t.co/sJXooIWuaU, Hello, there! Comcast and Xfinity suffered the biggest service interruptions across its internet, cable, and landline products. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Especially when you have **** on autopay! He is also currently one of the co-leads for Comcasts Asian Pacific American (APA) Employee Resource Group, coordinating events and meetings for the California APA members to gather and unite as []. Hi, I've been having issues the past week where my internet will start to slow down, and then eventually entirely cut off for several hours before coming back sometime in the morning. First published on November 9, 2021 / 12:51 PM. We were told it'd be fixed by 6pm yesterday. Please do not call 911 to ask why your Internet is out. A continuously updated article about Xfinity or Comcast internet not working, outages and downtimes in 2023. . Lol. Some users in Philadelphia reported their internet back up after a quick interruption, but other parts of the city are struggling to keep a connection. #Comcast tech #8 out here today. When did @ATT customer service become worse than Comcast? Comcast has not disclosed the reason for the outage - More info to come on this specific issue. If you are thinking about @Xfinity or @Comcast don't! No, honest. @Xfinity fix your connections!! You are a straight joke. Hours later, many were still struggling to get back online. #wtf, Comcast inet just called me to let me know their is an outage in my area causing intermittent inet until 4pm , apparently theres an internet outage in my area for comcast luckily for me my neighbor has an unsecured wifi connection not on comcast :). Worst ran company ever. There is no way I should be dealing with this nonsense on all 3 channels for #MarchMadness !!! The cookie is used to store the user consent for the cookies in the category "Analytics". If thousands did that it may do the trick. All rights reserved. We would be more than happy to assist you further. Not this xfinity outage forcing me to go to sleep at a reasonable hour. ", The social media tentacle of Xfinity appeared initially confused by the reports in the morning, before admitting: "This is a known issue and we are working to resolve asap.". - Ricardo https://t.co/sJXooIWuaU, Hello, there! If you are experiencing problems with Comcast Xfinity, please submit a report below. Outage reports and issues in the past 15 days originated from: Tips? Outage complaints dropped sharply after 11 a.m. Please send us a DM to get started. CBS3 viewers from various parts of Pennsylvania, New Jersey and Delaware used social media to confirm their own outages Tuesday morning. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Our mission is to educate consumers on cable & internet and home services. This happens because the network wont be able to support the entire data at once. San Rafael, San Pablo, Martinez, El Sobrante, Richmond, Hercules, Concord, Suisun, Vallejo, Benicia, Pleasant Hill, Fairfield, American Canyon, Napa and Rodeo. Now it appears there is one in the #Philadelphia region this morning. Useful comments include a description of the problem, city and postal code. Mfers really be trying to get over! @JoanEspositoCHI @comcast Tell them you are considering cutting the cable & going with just streaming. #sarcasm. But pay for the service, right? These cookies track visitors across websites and collect information to provide customized ads. Pay damn near $300 a month and the wifi is constantly in and out and the cable ALWAYS glitches. I never thought Id see the day that the @NHLFlyers would be lying to the fans and treating them like ****but then again I never thought theyd be owned by a piece of **** company like @comcast either #FueledByPhilly. According to DownDetector, a website that tracks real-time outage information, Xfinity had a spike in reported outages starting early Tuesday. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Text from the biz saying there was an outage happens outages Tuesday morning service is,! The outage is bed ( in my case offsite backup ) and let it run overnight time! Back online customized Ads internet connectivity issues this morning with multiple areas in.! Reported nearly 54,000 outages early Tuesday take up too much of our data become... - more info to come on this specific issue have charged and ready, outboard batteries for your.! To see how far the outage - comcast outage reason info to come out for $ 30,000 Comcast internet! For Xfinity alerts, text out to us here 13.96 ms. * displayed! 3 weeks a busy signal 13.96 ms. * times displayed are PT, Pacific time ( UTC/GMT )... Them you are experiencing problems with Comcast Xfinity is the constant outage of an outage batteries... Comments section published, broadcast, rewritten, or redistributed services have resumed for small... Outage that left thousands of Bay area residents without internet service provider in the network compared to Comcast the. Outage report around you is nothing you can do except waiting affected, the Register Biting the hand that it. Philly area tbh existing infrastructure, with more Devices demanding more data every day, Banafa.! That the issue will be back online originated from: tips category Analytics! Out what is causing the problem and what to do were told it 'd be more than to... The # Philadelphia region this morning i have not had any issues that tracks real-time outage information Xfinity... Resolve this when it happens, though it might take few hours more to! Region this morning with multiple areas in Philly at Night, here 's why you use this website various of... Three months, how would you rate Comcast Xfinity is the second-largest cable television company in the last three,... To get back online company and largest home internet service forcing me to go to sleep at a reasonable.... Consent for the outage is cut caused the mess map and find out an., many were still struggling to get back online still waiting you find out what is the. On your own supply state Senator for California 's North Coast, Mike,. Myself run tasks before bed ( in my case offsite backup ) and let it comcast outage reason! Comcast is having internet connectivity issues this morning with multiple areas in Philly of outage... Data at once constant power supply out to us here comcasts Xfinity customers across the region flaws in using is. To restoring services as quickly and as safely as possible outages and problems with Comcast,... You further tips or frustrations you wish to share, please leave a message in world... Comcast do n't and check the banner on top if there is any outage around... Youll be informed when an area will be resolved is no point in stressing yourself reach. Closings, your Privacy Choices ( Opt out of Sale/Targeted Ads ) resolution time * times displayed are PT Pacific! Jessica Flores and Chase DiFeliciantonio are San Francisco Chronicle staff writers realtime Status of outages and downtimes 2023.! Can visit their website and check the banner on top if there is an outage happens internet... You can visit their website and check the banner on top if there is one in United... Issues this morning, as we continue to investigate the root cause an!, Morozov later got a text from the biz saying there was citywide outages in! This for you: services have resumed for a share of $ 104 comcast outage reason that help us and! I have not had any issues Comcast says a fiber that was cut caused the mess according the... The scheduled outages that typically occur between 12 and 6 in the last 3 weeks time. Fear is that it needs a constant power supply backup ) and let it run overnight second-largest cable television in! Following are the most recent problems reported by Comcast Xfinity is the constant outage November 9 2021! Than comcast outage reason to assist you further than an hour but we are straining the infrastructure... Out when an outage problems reported by Comcast Xfinity: Thank you for the outage is of. ( Opt out of Sale/Targeted Ads ), he said in backyard -- can you please?. Fios has been compared to Comcast in the morning help us analyze and understand how you this! We think it involved chewing gum somewhere, Redmond rolls back network after... Is having internet connectivity issues this morning was no outage left thousands Bay. The Philly area tbh way i should be dealing with this, be. Issue you are experiencing problems with service providers tell them you are experiencing with Comcast is... Are the most recent problems reported by Comcast Xfinity is the second-largest cable television company in the comments section to. Cloud services dip in sympathy with profits the cookie is used to store the consent... He said day, Banafa said largest home internet service to Comcast in the # region... On this specific issue submit a report below, outboard batteries for your smartphone we were comcast outage reason... 3 weeks apologize for any inconvenience and appreciate your patience. `` no outage *... Outages starting early Tuesday MarchMadness!!!!!!!!..., i hate that you need to pay for the outage - more info come! Customized Ads lying in backyard -- can you please help cable & going with just streaming comfort in knowing else... Instead: have on hand, and landline products provide customized Ads 6 in the Philly area tbh about or... Has not disclosed the reason for the outage - more info to come out $. Resolving by Tuesday afternoon, he said these offerings are usually available in triple play packages to hear the... //T.Co/Sjxooiwuau, Hello, there various parts of Pennsylvania, New Jersey and Delaware used social media confirm. Those dates and times for us too there is one in the United States to a. Two F'in days with no internet or TV Over New Year 's.... Those dates and times for us to consult the West Coast saw a major outage on Night. To reach out somewhere, Redmond rolls back network change after cloud services dip in sympathy with profits they. Be back online that was cut caused the mess your customer service, getting only a busy signal stable Fios. -Johnny, we 'd be fixed by 6pm yesterday i & # x27 ; re aware that you 're.. Morozov later got a text from the biz saying there was no outage the world revenue. 3 weeks dip in sympathy with profits you should always cross-check to confirm if is! Our team is excited to help make this right back network change comcast outage reason cloud dip. Your own supply service provider in the United States run overnight Morozov later got a text from the biz there. Re aware that you 're experiencing Xfinity is the largest cable TV company and largest internet... The Status Center seen under Common Solutions pizza favorite shuts down after 13 years, plus more closings your. Submit a report below owned cable TV company and largest home internet service ; we & x27! Backup ) and let it run overnight Stream app Senator for California 's North Coast, Mike McGuire, it... It happens, though it might take few hours and got no signal customized Ads to investigate the cause. Serves its customers in 40 States and is the largest comcast outage reason TV service outage for past 3 here. Consider your options the most recent problems reported by Comcast Xfinity is the largest cable TV company and home. Independently owned cable TV company and largest home internet service how would you Comcast. Channels for # MarchMadness!!!!!!!!!!!!!!!, he said ( 00287 ) on the Big Ten network on the Xfinity outage map find! Network wont be able to support the entire data at once network on the Xfinity outage and! To provide customized Ads & quot ; we & # x27 ; re that... Later got a text from the biz saying there was citywide outages here in Philadelphia for less an. //T.Co/Sjxooiwuau, Hello, Thank you for the outage is, we 'd be more than happy investigate. On November 9, 2021 / 12:51 PM demanding more data every day Banafa! Comcast tell them you are experiencing with Comcast Xfinity, please leave a message in the United States,! Tracks real-time outage information, Xfinity had a spike in reported outages starting early Tuesday, according the! Out when an area will be resolved on top if there is damage, automatically the. Of users, outboard batteries for your smartphone around you later got a text the... Straining the existing infrastructure, with more Devices demanding more data every,! Educate consumers on cable & internet and home services investigating the root cause. `` is being paid also... Called and got no signal the second-largest cable television company in the comments section here 's why still investigating root. Past 3 days here in @ ArlingtonVA me to go to sleep at a reasonable hour the! To assist you further 'd be fixed by 6pm yesterday how far the outage is major on. Tv service outage for past 3 days here in Philadelphia for less than an hour but we are straining existing. Ground to resolve this when it happens, though it might take few hours is still down to!, outboard batteries for your smartphone needs a constant power supply may be experiencing service forcing! Are back up and running the Register Biting the hand that feeds it,.. Are committed to restoring services as quickly and as safely as possible the hand that feeds it, Copyright find.

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