Wewill resolve it as quickly as possible so that your experience is simple and worry-free. Press question mark to learn the rest of the keyboard shortcuts. To remove items: go toManageAutoshipandselect yourAutoshiporder. We charge your payment method as your items ship. These. Click the Autoship button. Once the or. For veterinary diets, there are two options for sending a written authorization: Go toPrescriptions in your Chewy.com account and upload your authorization. Thesecoolers keep your pets medication at a safe temperature forup to 72 hours. How and where does Chewy source the ingredients for compounding? Your payment method will be charged automatically on the date the order is shipped. Thesecoolers keep your pets medication at a safe temperature forup to 72 hours. Please give us a call if you'd like to discuss how we can help your organization. If we don't receive a response we will call them. At this time, we only ship within thecontiguous U.S. Next,add your select your payment method. For questions emailaffiliates@chewy.com. These videos were helpful for me when my dog needed medication in his older years. Your credit card will be charged automatically on the date the order is shipped. In thatcase,we willissue you a refund. In this situation,Chewy.comdoes not take title to the refunded item. Yes, all prescription items require authorization from your vet. With pet prescription spending growing at an average annual rate of 10%, the category has room for multiple simultaneous winners, and our job is to ensure Chewy is one of them, Singh said. One of our team members will contact youbyphoneoremail ifwe need anything from you. Can I set up auto refills for medications that treat a chronic condition? Click on Cancel This Autoship at the bottom of the page To make the cancellation online, simply visit https://www.chewy.com/app/content/faq Expired Prescriptions: We no longer have a valid prescription on file. Well send you another email when your order ships. The item will appear on the Chewy website next time you update your address or check your account. If you're not logged in, you will be asked to do so. If you want to use your eGift Card later, go toGift Cards in your account and click Add a Gift Card. This will save your eGift Card in your Chewy account so you can use it on a future order. Why is my pets medication coated with flavoring? Autoship is a subscription-based service that allows pet owners to have their pet products delivered to their door automatically, on a regular basis. Yes, all prescription items require authorization from your vet. If we have not received the prescription, Chewy will take care of callingorfaxing the clinicfor you. Keep an eye on your pet and try to prevent them from licking. This will cancel all future shipments of yourAutoshiporder. If you would like to request a return or replacement, please send us a message with your order number. On the My Account page, select the Auto Order TAB. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on acase-by-case basis. alas. Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation. You may purchase as many items, Gastrointestinal Care & Digestive Enzymes, CarePlus Pet Insurance and Wellness Plans, http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm, One authorization charge for the grand total of your order, Separate, final charges for each shipped box, Arizona - 255 South 143rd Avenue Suite B, Goodyear, AZ 85338, Kentucky - 2815 Watterson Trail, Louisville, KY, 40219. Compounding is a way for licensed pharmacists to create a customized medication that meets your pets specific needs. As soon as you place your order, you may see a pending chargefor the total amount of the order. Enter your shipping address and payment method, then place your order! Get a 35% discount on your first auto-ship order! If you, Expired Prescriptions: We no longer have a valid prescription on file. (+ Other Common Faqs), Does Onlyfans Accept Paypal? Chewy today expanded the service to 12 more states, bringing the total to 47. Yes,if you have a valid prescription or remaining refills on file, you can set up anAutoshipfor your pet's prescription medications. Ifwe have already processed your order, we may not be able to cancel it. Shipped:Your order has left our warehouse. AutoShip orders less than $49 do not ship free and are subject to a flat $4.95 shipping fee. To pay with a Chewy Gift Card,go toGift Cards, select Add a Gift Card,and enter your Gift Card number and PIN. We will contact you if we need any information from you. Their website states: "Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver." Whether youre a new or existing vendor, its easy to connect with our friendly team members. Youll get to the point where the system prompts you to select a country. How does Chewy get prescription approval or authorization from my veterinarian? Also, confirm the orders are going to the same shipping address and have the same billing address and payment method. Well send you a reminder email 3 days before your next scheduledorder. We can contact your vet on your behalf, or you can send us your pet's prescription yourself. To pay with a Chewy Gift Card,go toGift Cards, select Add a Gift Card,and enter your Gift Card number and PIN. Chewy is an awesome company and the customer service is A Plus/5 Star. Whenyour order ships, well sendanotheremail with tracking information. All you have to do is select "Autoship" at checkout. Simply add the item to cart; enter your pet, vet, and approval method at Checkout; and place your order. There's no need to call or update anything online. Youll receive an email to let you know we received your order. To add theproduct to your cart, click on the orange button thatsaysAdd to Cart.. Place an order of $49 or more to receive free shipping . How do I request a return or replacement? It takes the ease and appeal of the online-shopping giant Amazon and translates it to something along the lines of Prime for Pets. Wepackyour orderright before shipping tokeep items cool. Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule. Call us at 1-800-672-4399 ormessage us any time if you have any questions about our pharmacy items. Click [Save]. Can I order prescription medications with Autoship? Type in Chewy Autoship. lick the blue hyperlink that says Add a New Credit or Debit Card, Fill in the required information exactly as it appears on the card, our shipping address in the contiguous U.S. in. this credit card" checkbox. It's the largest devoted animal supply site online, with only Amazon showing itself to be a real challenger. Source: Chewy, Inc. Chewy now has 20.7 million active customers, up 7.6% year-over-year, and has grown its average net sales per active customer (NSPAC) to $430, up 15.6% from 2020. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from yourAutoshiporder. In this situation, Chewy.com does not take title to the refunded item. At Checkout, simply type the code into the box that says Promo Code. Then, click the button that says Apply. All promotion codes can only be used once. Your payment method will be charged automatically on the dateyour Autoshiporder is shipped. We frequently receive products free of charge from manufacturers to test. You will receive a 35% off Chewy promo code for your first order. (all You Need To Know), Ikea Mugs (8 Things You Should Know Before & After Buying). No problems. Access your favorite topics in a personalized feed while you're on the go. Chewy.com is among the very best services for discovering unknown brands, and also it can typically obtain your items to you in a day or 2. Open the Autoship program. If youchoseto snail mail us youroriginalprescription(no photos or scanned copies), please allow up to 10 business days for us to receivethe prescriptionand apply it. Give our friendly customer service team a call at 1-800-672-4399, and we'll provide you with instructions for returning your items. Call us at 1-800-672-4399 ChewyGet help from our experts 24/7 1-800-672-4399Chat LiveContact UsTrack OrderFAQsShipping InfoStart hereAccountOrdersManage AutoshipMy PetsFavoritesProfilePrescriptionsSign outCart Once the order is placed, our team will work to obtain the approval. You can sign up for notifications for as many items as youd like. How do I order my pet's prescription items? You may see strikethrough prices like this while shopping for your pet: Was Price: This price is determined by the recent price history of an item sold by Chewy. The prescription has either passed the expiration date or has no more refills remaining. I asked the CS rep and they said that MOST food companies offer 5-10% off on autoships, but my brand did not so there would be no further discount. Go to your Autoship Preferences, click on Manage for an item, then Remove.. , edit an existing address or add a new one, and check the "Update your active. Processing Prescriptions: We are working to get your approval to have your pets healthcare item shipped as soon as possible. You may purchase as many items to donate as you would like. For multiple Autoships: go to your Payment Methods, edit an existing card or add a new one, and check the "Update your active Autoships to use Simply search for the item and add it to your cart. If I have a written prescription or authorization, how do I send it to Chewy? No further action is needed. To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPador Mac and follow the instructions to set up Apple Pay. How will it stay cool? List Price: This is the suggested retail price of an item from a manufacturer, supplier, veterinarian, or other retailer. One would think it would be easy and straight forward. Use this link. For multiple Autoships: go to your Addresses, edit an existing address or add a new one, and check the "Update your active Autoships to use this The website prides itself on making points simple for the average pet dog owner. To check out,click on the orange button thatsaysProceed toCheckout.While youre shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout. Easier than storing 6 bags of food.. Havent tried it but it would probably work. Select your Autoship plan 4. For all other prescription items, prescriptions must be sent by mail to: Remember to include your order number along with the prescription! You can change your order before it starts processing. Click Cancel. Use the search bar at the top of the page to search for products. You get a 5% discount on those subscriptions, and you can save 30% when you set up your first auto-ship subscription. After your first Autoship discount, you'll save an extra 5-10% on select brands for all future Autoship orders. Click it and you'll see your Chewy Autoship orders. At this time, we only ship within thecontiguous U.S. Next,add your select your payment method. Enterthe name and credit cardnumberexactly theway you see it on the card. Although you can purchase anti-licking products from Chewy, no anti-licking product is guaranteed to be 100% effective. How do I know which items require a prescription? In addition to the convenient shopping and shipping features, Chewy has created a handful of "Watch and Learn" video tutorials that can be found at the bottom of the homepage. That is still the strategy, CEO Sumit Singh said today. To remove items: go toManage Autoshipandselect your Autoship order. These videos cover topics like transitioning your pet from wet to dry food, how to prevent ticks and fleas, and how to keep your pet from getting bored with their food. Do you need/want multiple autoships from Chewy for items that you need less often but would still like a 'set it and forget it' option? To pay with a credit or debit card, go toPayment Methodsand click the blue hyperlink that says Add a New Credit or Debit Card.Fill in the required information exactly as it appears on the cardand click the button that says Save Payment Method.Ifyoureusing aninternational credit card, pleaseenter your shipping address in the contiguous U.S. intothe billing address field andcontact us with your true billing address. We're available all day every day, 24/7, 365 days a year. while ensuring at-risk animals' lives are improved. At Checkout, enter your pet and vet information. I got some tips and clues as to how to actually do it from a facebook post that google turned up and went back to Chewy to experiment and had success! The prescription has either passed the expiration date or has no more refills remaining. Please immediately contact your vet if your pet has a negative reaction to the medication. I use autoship then just delay the deliveries to whenever I would buy the food anyways. Los Angeles Times offers the latest verified Chewy.com coupons so you can get the best discount on your pet supplies. Well, Chewy sometimes uses that photo to create a custom painted portrait of your pet. No at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. If the item is not available for repeat deliveries, click the "Ship Once With Next Autoship" button. If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman. After you sign in, you'll be taken back toChewy.com. For me, that meant monthly, even weekly, trips to the pet store and lugging home a 20-pound bag of dry dog food, but that didn't mean caring for my pet had to be back-breaking and time-consuming. Unfortunately, we don't currently offer bulk or corporate eGift Card orders. Remember to include your order number along with the prescription! If you're not home, the driver will leave your package at the door or with your doorman. For a single Autoship: go to Manage Autoship and click your current card to see all available payment methods or add a new one. The same billing address and payment method addresses, and we 'll provide you instructions. Company and the customer service team a how to create multiple autoship on chewy at 1-800-672-4399 ormessage us any time if you want to your! The total amount of the order is shipped chronic condition and upload your authorization the that! Your Chewy account so you can send us a call if you 're not home the... Refills for medications that treat a chronic condition on file a custom painted portrait your! % discount on your pet supplies charge from manufacturers to test items ship would... 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