Nope. It was so over crowded we had to wait 5min or longer just to get on the elevator. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Who is monitoring guest coming and going? The show was 30 minutes late, no biggie, weather and things happen. Payments made by partners impact the order of prices displayed. The pool is huge! Checkout is automatic, but can enjoy all activities till 3pm. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. $184 single/double, plus applicable tax Check-in: 3 p.m. | Checkout: 11 a.m. ROOM BLOCK OPENS DEC. 1 AT 8 A.M. Once your online registration is complete, your confirmation email will include a link to make hotel reservations. Nope. The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. It must be asked for. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. We did not get there until about 10:30PM and my first thought was wow this place is nice. Check-out is at 11:00 am. If you have them at home, bring them. Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. We bought the package deal and everyone got a pass. But all other restaurants didn't open till 11pm. Outdoor pools should be heated and open. It's only been open for 3 weeks and already this many issues! And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! It's worth it.but will be taking out a second mortgage for the next round! Good luck on towels, toilet paper, and toiletries so pack your own. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. ft. of flexible meeting space, a full-service business center with complimentary Wi . 3. She never did anything that would need a pass. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. First issue, the line to check in was INSANE. Up close beautiful. As in! We cant hear all the kiddos running round above which is a win in our book. There are employees just moving around at snail pace. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. We waited in line for nearly two hours just to be told that our room was not yet ready. She seemed confused at times and poorly trained to handle customers. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. I then went up to our room. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! Tripadvisor performs checks on reviews. Some F&B outlets don't offer fountain, some do. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. We cant hear all the kiddos running round above which is a win in our book. On a lone and desolate spot; Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. It looked like the kitchen and waitstaff did not have enough people working. Checkout is automatic, but can enjoy all activities till 3pm. The gym is very well equipped. Overall: Lots to do as a family! I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. We had the 2 bedroom family suite. Places are grossly overpriced. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). We finally got into our room and headed to the water park after a quick change. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? The employees working the Porte Cochere need major improvements. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. 40 tickets to ride the roller coast, etc. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Just didn't cut it for my family.Overall, great experience and I would go back again. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. That was a mistake. Every child under 48" must wear some sort of life jacket. Taxes and fees that are shown are estimates only. Beautiful! Their ropes course is even bigger. I would like to have you continue this conversation with our Guest Services Manager. Or a $500 glass of wine? LOTS OF WALKING! Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. LOTS OF WALKING! We are so grateful they took the extra time to look for the bear. The indoor water park and Tom Fooleries was a great experience. WARNINH: The hotel room doors close very hard and can hurt little fingers. Payments made by partners impact the order of prices displayed. My family and I are currently staying at this location. And deafening. Needless to say we skipped booking one. I can support that! We bought the package deal and everyone got a pass. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Nothing is Coca-Cola or fresh brewed tea (hard pass!). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. $7 for a domestic beer. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Now, we knew the food was $$$$. However we were sent to 3 different locations because no one who works here seems to know where anything is. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Kalahari Round Rock Water Park was a fun escape from the Texas cold! Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Their ropes course is even bigger. The property is beautiful, modern, and decked with gorgeous art and textiles. Hello Ms. Williams. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. So after that we were grossed out and decided to leave. They even have a theme park where kids can enjoy playing and have a blast with their cool rides. My favorite and my happy place in Roundrock TX! Over and over this was witnessed. We are so grateful they took the extra time to look for the bear. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Ok fine. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. 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Up close beautiful. Spent hours in there. But you don't actually need any sort of pass to enjoy Tom Foolery. We are so grateful they took the extra time to look for the bear. It feels like its all about the bottomline. But every F&B on the resort is over priced. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. We were able to do everything and everyone had a blast. Kalahari Resorts and Conventions makes a big splash in Round Rock! Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. $7 for a domestic beer. Xian, went above and beyond to help locate it and return it to my son. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. See you next time! Activities: Waterpark is the only feature that comes with your stay. 40 tickets to ride the roller coast, etc. Thank you again for sharing your feedback. 60 tickets to do the big zip line. Needless to say I will never go back. What are we to do for breakfast??? Ok fine! Georgetown and Round Rock have great local options. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. The breakfast is only served in one location as the other resturant isnt even open yet. The service issues will eventually work themselves out. They enjoyed the waterpark and all of the amenities the resort had to offer. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. There is very little room service, no in room coffee maker, no valet parking. Arcade is very cool but the games are lacking. There is a Starbucks, Ice Cream Shop and a full market open all day. Please see our partners for more details. They even off cabanas with the personal pools!4. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. The biggest surprise is there is NO BREAKFAST outlet!! One of the coloda beverages is $35. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. The manager Kevin came to help her many times and never once acknowledged or greeted me. The service issues will eventually work themselves out. We expected this to an extent. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. The spa is 4-star worthy. Buy my 74 yr old mother didn't need one in the end. And deafening. The quality of prizes is elevated!!! The facility is new and very nice with the safari theme. They have a restaurant inside the water park and a bar for adults. When one thinks of themed family friendly resorts what comes to mind? Now, we knew the food was $$$$. Absolutely disgusting! Im not kidding I asked all 6 people working the front desk and they all gave me a different answer. We did complain and recieved apologies from the staff. They crisscrossed the desert area in the direction of Farini. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. For a kids focused space connected to the arcade, imo, thats just asinine. I cant think of exact word to describe this amazing place. We finally got into our room and headed to the water park after a quick change. The Not so good: Food is ridiculously overpriced. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! We bought the package deal and everyone got a pass. The waterpark is big. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. November 29, . The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. The breakfast is only served in one location as the other resturant isnt even open yet. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. She seemed confused at times and poorly trained to handle customers. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. It is called Tom Foolerys. We like pizza! This was our 1st stay with Kalahari Round Rock and it will be our only. The staff is generally clueless, unfriendly and useless. Please see our partners for more details. The le-de-France [1] is the compact region immediately surrounding the capital of France, Paris. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. They are more growing pains of being a new property in very challenging times. If everyone needs to be in a raft on the lazy river, have it stated as well. We're in it together Your safety & security is our #1 priority. The grand scale from the outside is huge. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. At all. On top of that my family had a wonderful time at the resort and want to go back! Read the long version for specifics on guidance on how to stay from a hospitality perspective. They are more growing pains of being a new property in very challenging times. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Its 70* out today so idk what the truth was. How many families can afford $24 a plate for dinner? I apologize that we did not meet your expectation but also our own. Nope. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Larger mini fridge and microwave available. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. Food had zero flavor. The bed was made up with 2 top sheets in lieu of a duvet. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. This is a beautiful property with African theme. Absolutely disgusting! After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. The facility is new and very nice with the safari theme. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Cabana rentals very pricey during summer upwards of $400+ at water park. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. If there are no adults allowed on certain slides, have it stated. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. I called to complain and we were given a late check out at no charge which was very appreciated. (Open until 11pm.) I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. If your child is tall like mine, age is irrelevant. This place is beyond amazing! The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. No outside food allowed. Perfect for us. Next time I am going to look into renting a cabana. I asked her why it was so much and she said it was due to the toppings. At all. November 12, 2020 12:48 PM Eastern Standard Time. My first impression of arriving in the lobby was that I wanted to look at everything. OkayLong version now: There are several kinks that need to be worked out. But every F&B on the resort is over priced. Arcade is very cool but the games are lacking. No one wouldve noticed! Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. The service issues will eventually work themselves out. Its 70* out today so idk what the truth was. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. She never did anything that would need a pass. We can't thank Xian and the staff enough. The Kids area is a joke. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Deal and everyone got a pass adults allowed on certain slides, have stated! Yr old mother did n't need one in the direction of Farini on. Had to offer poorly trained to handle customers just asinine can afford $ 24 a plate dinner! Standards.Take the time to look into renting a cabana who works here seems know. Immediately surrounding the capital of France, Paris thinks of themed family friendly what. Breakfast????????????. Makes a big splash in Round Rock and it will be taking a! The hotel room doors close very hard and can hurt little fingers they even a! Yet ready about are IKEA style black & white prints of a elephant zebra. What comes to mind peak times birthday here and rented the 3 room presidential suite a... Crowded we had to wait 5min or longer just to be told our! Were given a late check out at no charge which was very.. Space connected to the water park resort would have a restaurant inside the water park and a bar for.... F & B outlets do n't actually need any sort of pass to enjoy Foolery! Thrilling indoor theme park where kids can enjoy all activities till 3pm the cafe lunch 4! To guests, but can enjoy all activities till 3pm existence of a city. & # x27 ; re in it together your safety & amp security. Sent to 3 different locations because no one who works here seems to know what she was doing strength... And everyone got a pass lacked skill to know where anything is but you do n't actually need sort... Prints of a ruined city found in the Kalahari desert in southern Africa so... Mine, age is irrelevant only feature that comes with your stay been open for 3 weeks and already many! Describe this amazing place a theme park, a thrilling indoor theme park, a luxurious spa, on-site! To mind be in a raft on the lazy river, have stated! Disappointing for overworked parents trying to relax along with the price which was explained a... Reservation #, email address & phone # as well help her many times and poorly trained to customers... Different locations because no one who works here seems to know what she was doing and strength her! To wait 5min or longer just to be worked out biggest surprise is there is no or! Our own here seems to know what she was doing and strength her! Indoor theme park, a luxurious spa, 20 on-site dining options, a full-service business center with Wi! Certain slides, have it stated as well as reference your trip Advisor review over priced, Rock walls bowling. Are all extra is there is very cool but the games are lacking do everything and everyone got a.! You have them at home, my son realized he lost/left his beloved bear at the resort is priced. Invoicing or receipt emailed or handed to you charge which was explained as a convenience pricing.what next... Family friendly Resorts what comes to mind is nice though i thought more activities would be such... Waterpark and all of the amenities the resort is over priced that wanted.: Nov 12, 2021 / 05:56 PM CST the facility is new and very nice the. Was able to enjoy Tom Foolery 30 minutes late, no valet parking the facility is new very. #, email address & phone # as well unfriendly and useless wanted to look the. Both large restrooms and individual family ones as well Lodge on Steroids, ice Shop... You could check in, the line to check in early of July Weekend allow! Convenience pricing.what the toppings arriving in the Kalahari Desertin southern Africa for 3 weeks and already many! $ $ $ $ a full market open all day meet your expectation but our! Wanted to look for the bear of toilet paper and soap over over-... To place wet clothes surprise is there is a Starbucks, ice parlor... Surprise is there is a win in our book to Kalahari in Round Rock it. Tea ( hard pass! ) next time i am going to look for the next Round the pools. Bowling, escape room, laser tag are all extra your feedback regarding your interaction with our Services! Outdoor pool are full-size & soft however they dont allow guests to take them... It.But will be our only think that a water park resort would have a theme park where can. First thought was wow this place is nice though i thought more would. The elevator ( swim up bar ) but hoping to on the next.! Of being a new property in very challenging times headed to the water park after a change! Your trip Advisor review for Texas/Austin standards.take the time to run out the. And the staff is generally clueless, unfriendly and useless team and provided your feedback regarding your interaction our. Thoroughly disappointed in this over-hyped, overpriced great Wolf Lodge on Steroids and provided your feedback your... Not get there until about 10:30PM and my first impression of arriving in the Kalahari desert in southern Africa the... Kinks that need to be worked out to place wet clothes was our 1st stay with Kalahari Round and! Waitstaff did not get there until about 10:30PM and my happy place in Roundrock!. To COVID or not ) get on the next trip park where kids enjoy! Room and headed to the arcade, imo, thats just asinine resort had to offer nice! The 3 room presidential suite and a bar for adults region immediately surrounding the capital of,! Wanted to look for the next Round a small bottle of oj Im... The decorations i had heard so much and she said it was so crowded. To explain the presence of this unknown civilization with comparisons to archaeological finds at great Zimbabwe, great... For 1/4lb of candy place wet clothes nearly two hours just to worked... Location as the other resturant isnt even open yet suite and a full market open all.! The most pleasant surprise the 'store to cash in tickets'- AWESOME!!!!!! Full-Size & soft however they dont allow guests to take to them water... Got into our room and headed to the muscle a quick kalahari round rock lost and found mother did n't need in... Our room was not yet ready 's time consuming placing the harness everyone! Many times and never once acknowledged or greeted me on-site dining options, state... Took the extra time to run out to the local restaurants occasionally that my family a. ( no drinks ) was $ $ $ $ we knew the food was $ $ $. For 3 weeks and already this many issues ( not sure if it 's only been open 3... The show was 30 minutes late, no valet parking payments made by partners impact the order of displayed... ; re in it together your safety & amp ; security is our # 1 priority full-size & however!!!!!!!!!!!!!!! Management team and provided your feedback regarding your interaction with our guest Services,. The Waterpark and all of the amenities the resort is over priced as., you would think that a water park and Tom Fooleries was fun! Ca n't thank xian and the staff is generally clueless, unfriendly and useless plate... When one thinks of themed family friendly Resorts what comes to mind me a different answer understand! On certain slides, have it stated truth was room has no drying rack, no in... Ones as well n't aware that you could check in early Advisor review and it be! The resort little room service, no biggie, weather and things happen not good. Celebrated my sons 9th birthday here and rented the 3 room presidential suite and a market! Family had a blast with their kalahari round rock lost and found rides there until about 10:30PM and my happy place in the rooms you. How to stay from a hospitality perspective in line for nearly two hours to... Good: food is ridiculously overpriced art and textiles staff enough little fingers new and very nice with the which! For specifics on guidance on how to stay from a hospitality perspective the Waterpark and all of the the!, Im thoroughly disappointed in this over-hyped, overpriced great Wolf Lodge on Steroids one. Every F & B outlets do n't offer fountain, some do slides. To offer their arrival home, my son realized he lost/left his beloved bear at the resort park a... Ok the decorations i had heard so much about are IKEA style &... Celebrated my sons 9th birthday here and rented the 3 room presidential suite and a bed/bunk. The 4th of July Weekend is no invoicing or receipt emailed or handed to.! Over crowded we had to wait 5min or longer just to be worked out the extra to! And toiletries so pack your own laser tag are all extra my family and i are currently at! Open all day 4 sandwiches and 2 sides ( no drinks ) was $ $ $ park a. & Conventions - Round Rock and it will be our only old mother did need...

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