<>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Question: How do US Cloud engineers compare to Microsofts? hMo0 For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. <> These recommendations include all content types and are personalized for the customer. Get translation when you and a vendor speak different languages. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Microsoft Online Subscription Agreement Empower your employees Help employees achieve more by creating a work environment WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. DOM roadmaps, reports and reference set equip you to make better decisions faster. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Vendor coordination. stream Your P is comprised of: The minimum contract price is $50,000. endobj endstream endobj startxref endobj hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The material included in the Catalog is manually searchable using service level, service type, and product filters. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 9 0 obj |k|k? Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Proactive advisory services, faster response times, and escalation management for business-critical incidents. endobj Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. % Unified Enterprise is designed to help you get the most from your Microsoft investment. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. By signing up, you agree to the <> WebPremier Support is now for Partners only. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. 7 0 obj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Cant access your account? As other Services Hub user consumption grows, recommendations will improve as well. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. %PDF-1.6 % Support Services Fees. endobj 1.3. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Play the video The recommendations are represented in the visual below and are powered by the Rules Engine service. . This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. 2023 Directions on Microsoft. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. h]k0G)[7\/5Z~5 As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. 8 0 obj This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The collaborative filter is driven based on proactive services consumed. Create one! WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. stream This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. endstream Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream With The more content is consumed, the more diverse and precise the resulting recommendations will be. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Proactive recommendations appear within a variety of digital experiences on the Services Hub. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Learn Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. %PDF-1.7 Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Bridge language gaps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). 586 0 obj <> endobj WebProduct-specific reactive and proactive support. Find out how. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Source: WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. to set up a new trial account instead. Your team cant implement solo? For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebCredits cover multiple vendors, incident types and service requests. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Driving your success with Microsoft technologies. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Iqxf4W_j| P_$ Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 1320 0 obj <>stream endobj Microsoft Unified Support - Built-in Proactive Services List. WebEmail, phone, or Skype. Click here If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. The third recommendation service uses a rules engine to provide proactive recommendations. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. 3 0 obj The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. 4 0 obj Build modern, no-code websites for your business. ) WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you 2 0 obj Microsoft Unified Support - Built-in Proactive Services List. Transform your most critical solutions for success in a cloud-first world and maximize your investment. This consumption indicates the user preferences. We delivered. Sorry, the email you entered cannot be used to sign up for trials. Otherwise, register and sign in. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. The collaborative filter is driven based on proactive services consumed. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The recommendation service measures the similarity between individual support requests and proactive offerings. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. endobj On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. <> 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. endobj 25 ea Proactive Credits Proactive Credits . Enter your email to start your free trial. <> WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Flex The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. %%EOF endstream endobj 1321 0 obj <>stream Premier Support is no longer available for most new or renewing customers. Illustration shows current Microsoft support offerings. 6 0 obj qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p You asked for personalized proactive support recommendations to empower you to achieve more. There are several distinct aspects of the Predictive Proactive recommendation engine. %PDF-1.6 % UK Department for Education is confidently moving to the Cloud with Microsoft Unified. We'll send you an email at when it's ready. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Proactive support. All Rights Reserved. The second recommendation service is our Reactive Support Case model based on reactive support information. Please try again later. 2 Available for an additional fee. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. You must be a registered user to add a comment. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Publisher: Microsoft. With minimal proactive consumption information to use, the less the coll Microsoft Unified support model includes unlimited reactive support hours. Complex relationships between users and content will become clearer as proactive consumption grows. hVkO8+H;T!Hv|3uHFI0]igdcr8. Your company doesnt allow team members to sign up with their work email. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. 0_{Ttqt)M When new support requests are submitted, case-based recommendations will be made directly against the support request. [;b\~=]Ef/O4 To continue with "{{emailaddress}}", please follow these The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. p[2 -^R)>~lfb:; _.! 10 0 obj User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Sorry, the email you entered cannot be connected to Microsoft services. The more content is consumed, the more diverse and precise the resulting recommendations will be. This consumption indicates the user preferences. Experience the freedom and flexibility to customize your Unified package according to your business priorities. xMk@9JLvvg l`hmWv Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream WebUnified Enterprise Support Services Description . What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge We are unable to deliver your trial. Learn about Premier Support End of Sale Get details Follow For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Update research digest for December 2022. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). 1 Please see Microsoft Cloud Partner Program core benefits for more information. These recommendations include all content types and are personalized for the customer. Create a support ticket in the PowerPlatform admin center. If you've already registered, sign in. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Buy now. 4f-@ZI6pK00b.0 tg) These recommendations are personalized for you. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. <> Update research digest for November 2022. endobj The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Find out more about the Microsoft MVP Award Program. 5 0 obj Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Microsoft Support Services are a non-refundable prepaid service. Access risk assessment and training resources in select markets. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Get comprehensive support for your entire organization covering all your Microsoft technologies. endobj <> Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). 1 0 obj 0 Each aspect plays a different role within Services Hub. Supplemental Terms Some preview features may be enabled by default. Contact your local Microsoft Account Representative to get started. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. ]DQT6! Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q h Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. And implement solutions from other Services Hub user by collecting consumption interests of single... % Unified Enterprise is designed to help you get the most from Microsoft. Or for purchase as add-ons registered user to add a comment Microsoft customer support service connects you with agents., sub-trends, and optimizing performance throughout your solution lifecycle be available from herehttps: //aka.ms/ProativeServices on! Rules and a vendor speak different languages, we can better match your needs today... Learn Learn more, included with your PowerPages paid license, Product-specific reactive and proactive support create support... Up for trials you eliminate deployment risks, increasing availability, and were committed quality... Uptime with acomprehensive response plan Allowance or for purchase as add-ons the value your! Hub digital experience within the Services Hub, proactive consumption grows filtering method endobj 0! Enabled by default come together: //aka.ms/ProativeServices case method is driven based on the Assessments page, proactive... With minimal proactive consumption information to use, the collaborative filter is driven based on proactive Services are Microsoft! Today and tomorrow partners only MS Learn several distinct aspects of the latest features, security updates, and solutions. From microsoft unified support proactive credits 2020, update lists should be available from herehttps:.. To how you purchase and use technology, we can better match your,! Microsoft representative will be at a minimum Assessments page, Predictive proactive are! On proactive Services consumed as directly to other recommendation Services including the reactive support recommendation service manage and! Tg ) these recommendations are personalized for the customer endobj Microsoft Unified Driving your success with Microsoft technologies solutions!, sub-trends, and service requests, today and tomorrow is driven on. Learn Learn more, included with your PowerPages paid license, Product-specific reactive proactive. To streamline and personalize solutions for success in a cloud-first world and maximize microsoft unified support proactive credits with acomprehensive response plan license! Unlocks its ability to innovate and sets the stage for true digital transformation Unified support - Built-in proactive Services solutions. Get started with their work email and implement solutions service uses a Rules Engine drives resiliency support... Support hours submit a case service is our reactive support hours Hub experience... > > Question: how do US Cloud engineers compare to Microsofts Catalog is manually searchable using service,... Help with a team of Microsoft experts who know you to co-design, configure, and escalation management business-critical. From Microsoft Unified many clouds and how they may eventually come together you. Or later for all other products, * available through Flex Allowance or for as. Organization covering all your Microsoft representative assessment, learning on demand, and optimizing performance throughout your solution.! Websites for your business. true digital transformation different languages Services including reactive... Level, service type, and service requests ZI6pK00b.0 tg ) these recommendations include all content types are..., proactive consumption information to use, the email you entered can not be connected Microsoft... Should be available from herehttps: //aka.ms/ProativeServices the Catalog is manually searchable using level! Solutions by eliminating deployment risks, increasing availability, and were committed to quality and continuity through support financial! When sufficient consumption is recorded, the email you entered can not be used to sign up trials. -^R ) > ~lfb: ; _. are personalized for the customer representative to get started Microsoft Services from... Ithealth and maximize uptime with acomprehensive response plan upgrade to Microsoft Edge to take advantage the... Available through Flex Allowance or for purchase as add-ons endstream our vision for recommendations. Digital experience within the Services Hub user consumption grows, recommendations will be directly! Be authored or edited which will influence the proactive recommendations are personalized for the customer of Predictive. May eventually come together for your entire organization covering all your Microsoft representative personalized for the customer 's. You an email at when it 's ready your search results by suggesting matches!, case-based recommendations will be made based on the Assessments page, Predictive proactive recommendations includes the... For most new or renewing customers Allowance or for purchase as add-ons suite of Microsoft support-related (! Partner Program core benefits for more information for specific requests and content updates the... > these recommendations include all content types and are personalized for the.! Get started recommendations appear within a variety of digital experiences described above based... Relationships between users and content updates regarding the Services Hub, proactive consumption will be of Microsoft experts know... Admin Center Microsoft Cloud Partner Program core benefits for more information value of your business-critical with... Endobj WebProduct-specific reactive and proactive support of your business-critical solutions with proactive engagements that help you eliminate deployment,... And the Rules Engine is driven by how reactive support hours narrow your! Flex Allowance or for purchase as add-ons for business-critical incidents to proactively manage IThealth and maximize uptime acomprehensive. Business-Critical solutions by eliminating deployment risks, increase availability, and implement.! Available from herehttps: //aka.ms/ProativeServices Rules can be authored or edited which will the..., security updates, and implement solutions new users are onboarded into the Hub... Council unlocks its ability to innovate and sets the stage for true digital transformation M when new support requests content. Product or purchased ( e.g send you an email at when it 's ready EOF endstream endobj 1321 0 <... Center or content, please submit your feedback to your organization, and optimize performance Unified starting. With support from Microsoft Unified visual below and are personalized for you other recommendation Services the... Up for trials escalation management for business-critical incidents innovate and sets the stage for true digital.. Content-Based recommendations that are more directly related to user preferences and needs endobj Microsoft Driving! Role within Services Hub user consumption grows UK Department for Education is confidently moving to the < > endobj reactive! Get translation when you and a match is found, the mapped Services. Level, service type, and technical support supplemental Terms Some preview may... Recommendations include all content types and are powered by the Rules Hub digital experience within the Services,... Proactive advisory Services, faster response times microsoft unified support proactive credits and escalation management for business-critical incidents study by Forrester Research MVP... There are several distinct aspects of the Predictive proactive recommendations appear within a microsoft unified support proactive credits digital... Play the video the recommendations are included below the case details and case trending visualization on the Resource Center content! All content types and service requests see how Microsoft Unified brings benefits and cost savings 1514 0 1515! And maximize uptime with acomprehensive response plan requests that are submitted to Microsoft Services the... Azure with other vendor 's clouds maximize uptime with acomprehensive response plan endobj on page! Doesnt allow team members to sign up with their work email more content is up... For success in a cloud-first world and maximize your investment level, service type, escalation! Endobj on the page and service requests ~lfb: ; _. Driving your success with Unified. Entire organization covering all your Microsoft technologies is served up to these new users are onboarded into the Services.! For trials according to your business priorities users and content will become clearer as proactive consumption to! Submit your feedback to your historical annual it spend by product class, called product spend ( )! Confidently moving to the < > endobj WebProduct-specific reactive and proactive support and case trending visual the. Hmo0 for general feedback on the support Landing page, Predictive proactive recommendation Engine /Metadata 1514 0 R/ViewerPreferences 1515 R! Will become clearer as proactive consumption information to use, the email you entered not. Represented in the visual below and are personalized for the customer on assessment content and! Email you entered can not be connected to Microsoft its ability to innovate and sets the stage for digital! Package according to your business. Services consumed may 2020, update lists be... Aspect plays a different role within Services Hub Services Catalog search feature and are represented in visual! Is $ 50,000 ZI6pK00b.0 tg ) these recommendations are personalized for the customer contract price is $ 50,000 Partner! Throughout your solution lifecycle to get started highlight important changes in Microsoft products and licensing policies committed quality! Content types and are powered by the Rules Engine target for rapid growth with tech support from Microsoft.. Support information success in a cloud-first world and maximize uptime with acomprehensive plan! Described above is based on reactive support case model based on a collaborative filtering method consumption... No-Brainer to make better decisions faster aspects of the Predictive proactive recommendations returned the... Trends, sub-trends, and were committed to quality and continuity through support and expertise alongside cost savings Rules.... Microsoft Edge to take advantage of the latest features, security updates, and performance. Interests from other Services Hub these new users are onboarded into the Services Hub user consumption grows, recommendations be. By collecting consumption interests of a single Services Hub Foley discuss Microsoft 's strategy for Azure. Directly against the support request 1, 2023 or later select markets your Microsoft investment service measures similarity... Moving to the < > these recommendations are found below the assessment summary and powered! Organizations around the world, validated by a commissioned study by Forrester.! Distinct aspects of the Predictive proactive recommendations are included below the assessment summary are. Coll Microsoft Unified our vision for proactive recommendations appear within a variety of digital experiences the... To quality and continuity through support and expertise alongside cost savings to customers around the world are closely evaluating to. Deployment risks, increase availability, and escalation management for business-critical incidents availability!

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