Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. "And I worked as hard as I could for two years." I have called and texted *** several times and never get a response or call back. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We were beyond excited, especially when they showed up 2 days in a row!! Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. First published on March 28, 2018 / 10:00 PM. Not even an apology. They did not come back to clean up any mess they had left. Do Not USE This company to build your pool. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Ray ID: 7a19a06018f8aa15 Since 1999, Pearland Pools has been making dreams come true. We don't even have the heater we paid for or mastic installed around the pool. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. BBB Business Profiles are subject to change at any time. Im very impressed with the work they did and the quality of our pool. So, when youre ready to take the plunge, well be here. Our project manager informed us that they would call the warranty department for the True Clear System. Yelp users havent asked any questions yet about Premier Pools and Spas. A Premier Pools and Spas expert is available to answer your questions. The equipment finally arrived 8 days after the pool was filled. Request a FREE quote HERE or call us at (855) 212-2210. Its location on this page may change next time you visit. The site owner may have set restrictions that prevent you from accessing the site. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. We used Premier Pools to design and build our inground pool. BBB is here to help. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Premier Pools and Spas is a joke of a company. Premier Pools and Spas have over 25 years of pool-building expertise. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. I'm very happy now! The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. "They were excited about the whole design and everything," said Kasey. I do not have a customer by this name, address or phone number. I am only posting this review to let others know the truth about dealing with this company. On day one I met our construction manager who was Aric **. Enjoy reading our tips and recommendations. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. We are now sitting at day 10 with a completed pool but does it work? PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Click HERE to watch our new show Passion For Splashin! Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Hello Susan. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Pool plans were completed by 3/18. We were told that it will be fine. I'm tired of the excuses and I'm tired of waiting. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". WE BRING FAMILY & FRIENDS TOGETHER! BILD Industries consulting in which we offer small . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. As this customer has been told time and time again, given repair dates of what he wants done. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Well start sending you the news you need delivered straight to you. I would use Premier again and am very pleased with our final product. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Our team is ready to go and willing to assist you with your pool needs. Thanks Aric!!! Be the first one to find this review helpful. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Within two days our pool started to leak. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Extras: Premier Pools and Spas offers plenty. Leave us a message or give us a call and well do everything we can to answer any questions you may have. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Gunite, Fiberglass, Vinyl: Whats The Difference? He helped us get exactly what we wanted while staying in our budget. Extras: Premier Pools and Spas offers plenty of. Well get to know your dreams, design style, budget and how youd like to use your new space. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. It's way too much money to not finish the job but yet I'm still waiting. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Their response was file a claim with the gunite company when our property was damaged. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. We do not do remodels or concrete, just new pool builds. Consumers want to see how a business took care of business. Then it sat for three weeks with the rebar exposed and it rusted. If you hire them have a lawyer on file to use because you will need them. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. This is the worst pool company ever!! Both of these items have been scheduled. Contact us today to get started on your custom pool building project! If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. I initially knew this would be a disaster . She wrote a review on Google, which said in part: "One star is giving them way too much credit! Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. We contracted to have them build us a pool with a contract date of 06/2020. The area drains fine, however, their construction crew never shows up. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. They do not return calls, voicemails or emails. Gunite, Fiberglass, Vinyl: Whats The Difference. Business hours may be different today. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Hello do you only do concrete or do you also do fiberglass? At this point I would like my pool fixed! Reputation: We spoke with seven customers who . FAQ. We seek the pool. Buying a pool is a big decision for your family. Once you gave us the go ahead, we began immediately. The original contract was for $126440 with a completion date of 4 mos from excavation. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. He was so helpful in explaining all of our options and different designs that would fit our backyard. Additions & Remodeling; . This field is for validation purposes and should be left unchanged. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Remodeling: He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. I highly suggest going with a different company. On 13th August 2021 my pool was plastered and filled with water. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Thank you. The suit is over trade name and service mark infringement, along with unfair competition. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Priority being customers who are to the point they are hiring lawyers or filing complaints. Now let's talk about the stagnant water that has algae and now mosquitos. We've been waiting for this pool for over 6 months now. Helping us recreate the centerpiece of our options and different designs that fit! 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