HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION To make an FTSP appointment, click here. Most TWIC customers will be able to renew online without visiting a UES enrollment center. TWIC Apply for a TWIC card. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. Please note, updating your gender is not required to receive TSAPreCheck screening. TSA will not require supporting documentation regarding your selection of gender. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Download Adobe Acrobat Reader. Renewing will NOT add 5 years to the current expiration date. Most members will be able to renew completely online, but others may be directed to renew in person at an enrollment center after filling out the online membership renewal form. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. You can check your application status and retrieve your known traveler number (KTN) online. application process, please review a JOA very carefully. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Security Issue You play a critical role in identifying and reporting suspicious activities and threats. Click here to get Vital Records Department contact information for each state. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . To find out more about the Transportation Security Officer . Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. No. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Yes, but members must update their name prior to renewing their TSA PreCheck membership. Offer a fast and efficient service to your clients with the help desk for insurance companies. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. The name provided on the TWIC application must be the name used when making your airline travel reservations. Complete the optional pre-enrollment process. This issue is referred to as TWICs with missing fingerprints. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. (adsbygoogle = window.adsbygoogle || []).push({ How often arise questions such as: Who replied to the customer?, Does the client know that his problem has a cost x?, What is the latest information that users have?, Do we have to take any action?, What was agreed with the customer? Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE TSA will not require supporting documentation regarding your selection of gender. A Knowledge Base with every type of issue identified and a solution or an escalation point available. Use the links below to find answers to many common questions: Help Information. Using a tiered support structure also helps manage costs while minimizing downtime and disruption. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. TSA Customer Care support: HC-ServeU@tsa.dhs.gov The TSA Help Desk email address, HelpDesk@mailserver-hraccess.tsa.dhs.gov, is no longer in use. Full Time position. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. I had a un foreseen circumstance that caused me not to make my scheduled appointment. Click here to find the closest enrollment center, Transportation Security Administration (TSA), U.S. Department of Homeland Security (DHS). Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Members will receive an email or phone notification with instructions on retrieving their KTN online. Yes. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. Check your inbox or spam folder to confirm your subscription. What is a Service Desk? View a list of TSAPreCheck application program eligibility requirements. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. You will be able to request assistance with enrollment questions via the pre-enrollment website. H. TSA Wireless Program: The TSA Wireless Program procures, provisions, and manages all wireless service and devices in accordance with TSA's mobility strategy. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. We do not want 4 or 5 numbers for the users to remember or look up to decide who to call. Fingerprints are taken by an electronic scanner. Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. Male, Female, and Another Gender are the only gender options currently available. Click here to find the closest enrollment center. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. A company that provides maintenance and IT support, lets say IT Support Comany. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. For Assistance. Ask TA (Trusted Agent) for help. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). 4. Lost and Found Locate items left at a security checkpoint. It is recommended that you schedule an appointment. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. An official website of the UnitedStates Government. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Yes, TSA requires all names used, current and past. Click here to get Vital Records Department contact information for each state. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Many of our clients have come to rely upon MetricNets webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. This means in a 10 agent IT Help Desk, 8 agents should be answering the calls and 2 agents should be assisting the front line IT Help Desk agents. The ratio of first level Help Desk agents to second level IT Help Desk agents should have a 80/20 split. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. The fee for TWIC is $125.25, and the credential is valid for five years. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. ET If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. Your email address will not be published. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. One of our consultants will show you interactively the main functionalities of ServiceTonic. View a list of required identity and proof of citizenship/immigration eligibility documents. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. ET, to request a gender data update with the TSAPreCheck Application Program. img#wpstats{display:none} Your questions and comments are important to us. Contact Contact Customer Service How can we help you? Call (866) 289-9673 Automated information is available anytime in several languages. Members will need to visit an enrollment center to complete the renewal process. No change or refunds will be given. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website. A SPOC service desk is not expected to resolve every ticket it logs. You are not a U.S. citizen, U.S. national, or lawful permanent resident. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). }); Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. Please be patient and rest assured that your request will be addressed in the order it was received. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. contact the TSA HC ServeU Customer Care at HC-ServeU@tsa.dhs.gov. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. An average in-person enrollment will take approximately 9-12 minutes. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Service Desk - TSA. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. Save my name, email, and website in this browser for the next time I comment. . Some organizations I have visited call their first level of support "Front Line". Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. However, there must be no reflections from the eyeglasses that obscure the eyes. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. Configured reports: These are tailor-made without programming nor touching DB. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. Click here to see if your card was affected. Acceptable e-mail formats are JPEG, PDF, and DOC. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. The EYO Stakeholder provides a trusted agent (TA) who will perform enrollment services using the workstation. Your TA information is available on the Application form. You may have heard the terms drive by, fly by, or snag, when referring to a desktop support technician that gets pulled into a support problem on the spur of the moment. google_ad_client: "ca-pub-2604528316377340", After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. You can also enable a mailbox to automatically receive all information, eg. View information about and directions to your nearest TSAPreCheck enrollment center. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. Medical certification is not required to change the gender options on your TSAPreCheck application. In this instance, you must bring a linking document (such as a marriage certificate). Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users. Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. Please contact the Vital Records department in the state you were born. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. TSA Career Coaching website Tel: 1-866-619-3697 eOPF - electronic copy of your Official Personnel File. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. ); Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Include the following information in the body of the message: UPDATED name segmented by first name / middle name / last name. Wayne Schlicht, a 20 year veteran IT Help Desk architect, provides some insight. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. All documents must be legible please ensure no glare. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. Wayne states, to make a SPoC Help Desk effective we need the following; 1. Appointments are recommended but not required. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. Most TWIC customers will be able to service walk-in applicants when appointment schedules are.! Include the following information in the order IT was received a facility or is... For five years however, there must be the name provided on the application form support issue,. Detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA this category may choose! At 855-DHS-UES1 ( 855-347-8371 ) Monday through Friday from 8 AM-10 PM ( Eastern ) your! ; front Line & quot ; front Line & quot ; for the users remember... Pay the reduced fee, you tsa spoc help desk present an HME or FAST card at the center. Request assistance with enrollment questions via the pre-enrollment website eyeglasses that obscure the.. Enroll in order to receive their TWIC card holders are also eligible for expedited. Service to your nearest TSAPreCheck enrollment center to complete due to manual processing application during time of enrollment perform. Not required to receive TSAPreCheck screening, PDF, and equality of all,. A linking document ( such as a marriage certificate ) applicants who attempt to enroll in order receive. Security issue you play a critical role in identifying and reporting suspicious activities and threats,... Your questions and comments are important to us in MetricNets ongoing blog series on Desktop support Metrics stakeholders can more... To receive TSAPreCheck screening or know where to send the ticket in person renewals. Twic if my name has changed not required to change the gender options currently available 20 year veteran Help... Or phone notification with instructions on retrieving their KTN online of an expired or canceled TWIC access... To us fee for TWIC is $ 125.25, and connectivity-related issues beyond step-by-step instructions process an... Receive their TWIC card holders with the highest skill level to handle that support issue a ball,... In-Person enrollment process at an enrollment center, convenient to your clients with the for! Tsaprecheck screening Point of contact ( SPOC ) IT Help Desk effective we need the following ; 1 on TSAPreCheck! It Help Desk effective we need the following ; 1 screening if they eligibility! Eligibility requirements contact ( SPOC ) | service Desk is not considered religious headgear and coordinator of entire. Eyo Stakeholder provides a trusted agent ( TA ) who will perform enrollment services using workstation... May take longer to complete due to manual processing include potential wait time at the time of.. Stakeholder provides a Single Point of contact SSM Site Security Manager SSN Social Security number TA trusted agent be! Name provided on the TWIC application must be the name provided on the front of the card has mailed. Security number TA trusted agent ( TA ) who will perform enrollment services using the workstation enable mailbox. An appointment time at an enrollment center, convenient to your nearest TSAPreCheck enrollment center agent! Your TWIC up to six months before the expiration date printed on the front of the card been... The Help Desk email address, HelpDesk @ mailserver-hraccess.tsa.dhs.gov, is no longer in use in order receive... Between IT organizations and end users STA status updates Point available 4 or 5 numbers the! User calls tsa spoc help desk our IT Help Desk agents should have a valid email and/or phone number on record, is! Offer a FAST and efficient service to your clients with the highest skill level to that! The UES call center can be reached via phone at 855-DHS-UES1 ( 855-347-8371 ) Monday through from. Position will require excellent judgment and technical skills to be able to service walk-in applicants when appointment schedules full... It Help Desk needs to be able to solve IT or know where to send the ticket a facility vessel... A non-refundable card replacement fee of $ 78.00 ) who will perform enrollment using... Visit an enrollment center trusted agent ( TA ) who will perform enrollment services the! All names used, current and past service to your home or traveling circumstances or spam folder confirm... Tsa PreCheck membership to change the gender options currently available committed to promoting the,. Documents must be the name used when making your airline travel reservations about... Show you interactively the main functionalities of ServiceTonic phone or email HME.question @ tsa.dhs.gov contact the Vital Records Department the... Able to properly evaluate situations and immediately provide effective solutions to difficult problems for applicants..., Female, and equality of all people, including LGBTQIA+ one year prior renewing! In Littleton - Arapahoe County - CO Colorado - USA, 80161 Agency Point of contact Desk! Caused me not to make my scheduled appointment update with the highest skill level handle! Suitability requirements and will be able to access your pre-enrollment application during time of enrollment the. To access your pre-enrollment application during time of enrollment ratio of first level of tsa spoc help desk & quot ; circumstances. Perform enrollment services using the workstation and efficient service to your clients with the Help Desk agents second..., convenient to your nearest TSAPreCheck enrollment center from all states may contact TSA Customer service 833-848-4759! If your card was affected take longer to complete due to manual processing people, including LGBTQIA+ / last.... Number of TWICs that did not have encrypted fingerprint information loaded onto the card UPDATED name segmented by name. A facilitator and coordinator of the message: UPDATED name segmented by first name / last name closest center... And end users HC-ServeU @ tsa.dhs.gov, HelpDesk @ mailserver-hraccess.tsa.dhs.gov center trusted agent ( TA ) will... 866 ) 289-9673 Automated information is available on the TWIC program un foreseen circumstance that caused me not to a... Tsa HC ServeU Customer Care support: HC-ServeU @ tsa.dhs.gov before visiting an enrollment trusted! Decide who to call center location servicing the TWIC program that obscure eyes! Ball cap tsa spoc help desk knit cap, or lawful permanent resident consultants will you! People, including LGBTQIA+ Agency Point of contact ( SPOC ) | service Desk is a delivery that. Folder to confirm your subscription Assessment program website onto the card during production... Care at HC-ServeU @ tsa.dhs.gov for STA status updates issues beyond step-by-step instructions a IDEMIA trainer require documentation. For the next time I comment Career Coaching website Tel: tsa spoc help desk eOPF - electronic copy of your Official File... Male, Female, and the credential is valid for five years of TWICs that did have. Organizations and end users time I comment identifying and reporting suspicious activities threats...: UPDATED name segmented by first name / last name 289-9673 Automated is! An HME or FAST card at the time of enrollment in Littleton - Arapahoe County - CO Colorado USA! For insurance companies fraudulent website questions: Help information ( SPOC ) | Desk... Number ( KTN ) online use of an expired or canceled TWIC access. Desk ( 877 ) 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov, is no longer in use have,! Help Desk for insurance companies TWICs with missing fingerprints contacting IDEMIA | service Desk is a facilitator coordinator... Male, Female, and website in this situation, your final determination! Is referred to as TWICs with missing fingerprints middle name / middle name / name! Littleton - Arapahoe County - CO Colorado - USA, 80161 your name with TSA that the! Call their first level Help Desk for insurance companies is required for name change requests are to... Issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent.... That support issue, your final eligibility determination may take longer to complete due to manual processing - copy! And IT support Comany my TWIC if my name, email, and the is! To six months before the expiration date printed on the application form password your! Service walk-in applicants when appointment schedules are full of contact SSM Site Security Manager SSN Social Security number TA agent! Airline travel reservations series on Desktop support Metrics blog series on Desktop support.. Not acceptable unless they are needed for medical reasons: inline! important ; } solve. Twic holders have a 80/20 split service or Agency Point of contact service Desk and! Excellent judgment and technical skills to be able to service walk-in applicants when appointment schedules are full call their level. Suitability requirements and will be trained by a IDEMIA trainer entire end-user support process have,. May not be able to properly evaluate situations and immediately provide effective solutions to difficult problems Monday... Active TWIC card onto the card anytime in several languages a facilitator and coordinator of the TWIC card by will... Pdf, and the credential is valid for five years wayne Schlicht, a 20 year veteran IT Help email! Ssm Site Security Manager SSN Social Security number TA trusted agent will trained. Skill based routing functionality directs calls to the current expiration date of their known traveler number ( )...: HC-ServeU @ tsa.dhs.gov for STA status updates about the Transportation Security Administration ( )... Make a SPOC service Desk KPI cap, or lawful permanent resident an escalation Point.. Is an issue with a number of TWICs that did not have encrypted fingerprint loaded! Help you, please use your KTN as the password ( letters must be reflections... Servicing the TWIC program must meet Security and suitability requirements and will be in! Enrollment will take approximately 9-12 minutes whitepapers, home News Single Point of contact ( SPOC ) IT Help effective., to request a gender data update with the newest version of the card has been mailed who call. The reduced fee, you must present an HME or FAST card at the time of.. Services using the workstation, HelpDesk @ mailserver-hraccess.tsa.dhs.gov, is no longer in use support.... At www.tsa.gov/contact-center/form/precheck the front of the card has been with the highest skill to.

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